Remove Chatbots Remove Employee engagement Remove Entertainment Remove Feedback
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Celebrating 25 Years of EXPO RC

Anexa BPO

The theme of this year’s EXPO RC was “Innovation and Digital Transformation,” and the event featured a wide range of workshops, seminars, and panel discussions on topics such as artificial intelligence, chatbots, and customer experience management.

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5 Ways to Empower Teams to Deliver Great Customer Service

Kayako

There is a lot of focus on employee engagement and experience these days. Let employees be the change they want to see. Yes, it’s important to regularly gather customer feedback through research and customer listening, but that doesn’t mean that you can’t also listen to the voice of the employee.

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Breaking Down Customer Experience Challenges: A Conversation with Annette Franz, CCXP

Pointillist

It’s important to remember there are metrics on the employee side, as well, because employee experience drives the customer experience. So they look at employee engagement, eNPS, and, especially, retention and turnover numbers. Right now, it’s mostly about getting feedback from customers in the form of survey data.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. With a surprisingly relatable, conversational and very entertaining style, David delivers profoundly insightful and hard-hitting content to business audiences across a broad range of industries and categories.