PeopleMetrics

MARCH 13, 2015

In our research into customer-centric culture , we''ve uncovered one cultural dimension that supports Employee Engagement and customer Net Promoter Scores more than any other. They wanted the system of play that had entertained children for hours on end on rainy weekend afternoons. It''s about time. Some may not. High five!

Customer Experience 109

Customer Experience Customer centricity Employee engagement Feedback 109

Momentum Telecom

DECEMBER 21, 2020

A consider able number of office workers – as many as 75 percent, according to one recent survey – are looking forward to going back. With live sports and entertainment on pause , streaming now filled the pop-culture void. Major entertainment studios like Warner Bros. Not exactly. .

Entertainment 97

Entertainment Education Technology Employee engagement 97

Russel Lolacher

JANUARY 23, 2022

We discuss how internal podcasts can been interesting tool for employee engagement and supporting workplace culture. Because as an employee engagement podcast, I know you’ve been in the sphere of internal slash, private podcast. So first, I want to ask why you love podcasts as a way to engage people.

Employee engagement 98

Employee engagement Surveys Sales Personalization 98

Pointillist

JUNE 6, 2018

It’s important to remember there are metrics on the employee side, as well, because employee experience drives the customer experience. So they look at employee engagement, eNPS, and, especially, retention and turnover numbers. Right now, it’s mostly about getting feedback from customers in the form of survey data.

Journey mapping 40

Journey mapping Customer Experience Chief Customer Officer Metrics 40

ProProfs Blog

JANUARY 30, 2020

Customer Engagement & Loyalty. Customer Engagement & Service. Consumer Engagement & Experience. Successful Customer Engagement. This customer engagement stat tends to establish that customers refrain from expressing their mood to companies 19% of the time during a support process. During the survey, 29.3

B2B 204

B2B Banking Personalization Employee engagement 204

ChurnZero

OCTOBER 6, 2020

They help leaders connect the dots between engagement and performance with tools including employee surveys, goal setting and tracking tools, peer-to-peer recognition, real-time feedback, and robust people analytics. Sales Boomerang launched a video contest where the winner would win a high-end entertainment center.

Banking 40

Banking SaaS Entertainment Customer advocacy 40

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98