Will 2019 be the Year of the Human?
FEBRUARY 27, 2019
Buy local, shop brick and mortar, boycott fast fashion—more and more, people are choosing to support their fellow human beings with their shopping dollars. So, it’s not surprising that there’s a backlash against AI brewing, out of fear that bots will edge humans out of customer service jobs. That fear, however, is based on the misconception that bots can do all the same things humans can. The reality is, bots have nothing on people when it comes to two critical areas: 1.)