integration 
Upstream Works
FEBRUARY 17, 2022
No only do agents lack the digital channels needed for today’s CX, but analog technology has limited integration capability, resulting in duplicated efforts and disjointed interactions with customers. Making the bridge to digital CX requires adding digital elements that integrate with legacy systems and applications.
Helpware
FEBRUARY 17, 2022
It's a well-known fact that customer service is the foundation of any successful business. As evidence, consumer research from PricewaterhouseCoopers (PwC) revealed that 86% of people are willing to spend more money on brands that provide high-quality customer service.
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Lumoa
FEBRUARY 17, 2022
Lumoa Product News for February 2022 New guide available for our Zendesk integration Admins now have the ability to Integrate directly with their Zendesk account through our new Integrations Page! Insights widget has been updated! Our Insights widget has been updated to now have simpler options.
NobelBiz
FEBRUARY 15, 2022
By integrating with Balto, NobelBiz OMNI+ users can make use of the real-time guidance for contact centers to optimize the client-agent interactions, boost conversion and overall KPIs. The post NobelBiz partners with Balto to bring real-time AI guidance to its omnichannel ecosystem appeared first on NobelBiz®.
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Download the eBook and get started with impactful, integrated CX today. Learn where you fit today among three stages from “diagnostic” to “strategic listening and closing the loop” to “strategic insights,” and how to rapidly increase conversions, customer satisfaction, and brand perception with the right tactics and tools.
Hodusoft
FEBRUARY 16, 2022
Choose a contact center software that supports omnichannel communication and integration with WhatsApp for Business, Facebook, Instagram besides conventional voice calls. ? SMS integration. An SMS integration feature helps send out alerts or reminder notifications via SMS making customer connect easy and fast. ? CRM integration.
Quadient
FEBRUARY 15, 2022
Secure systems integration and compatibility: System integrations and compatibility mean you won’t need to rely on (or wait for) post-experience surveys to know, or intervene with, what is happening during the journey. Being able to compare customers can provide additional insight about where interventions may be needed.
Advertiser: ZoomInfo
To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and promote omnichannel marketing.
Advertiser: ZoomInfo
Leveraging research and commentary from industry analysts, this eBook explores how your sales team can get back valuable time by overcoming some pain points with your CRM, such as low adoption rates, integrations, and data quality.
Advertiser: ZoomInfo
Critical integrations that fit directly into your sales processes and workflows. Download ZoomInfo’s data-driven eBook for guidance on effectively assessing the vendor marketplace. After reading, you’ll gain insight into the following components: How to develop a framework for analyzing a vendor’s contact and account data.
Speaker: Nichole Devolites, Customer Experience Expert, SecureAuth
Nichole Devolites is joining us on July 27th at 12 pm EDT to discuss how CX professionals can integrate and connect their communities with the customer lifecycle. Community is a central part of this responsibility yet, there are times when it is difficult for those of us who work in CX to connect your community with your customers’ journey.
Advertiser: ZoomInfo
Leading integrations that fit directly into your CRM and workflow. Leveraging leading industry research from industry analysts, this eBook explores how your sales team can gain back valuable time with the following: Conquering the most difficult pain points in your CRM. Combatting low adoption rates and data quality.
Speaker: Panel hosted by Adrian Speyer, Head of Community, Vanilla Forums
Join us to learn: How to integrate your knowledge base (and KCS) with your community. Vanilla’s Head of Community, Adrian Speyer leads the panel to uncover and discuss their common initiatives and their individual journeys to success. How to establish a successful ambassador program. The best community advice our panelists have ever gotten.
Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team
How community has become integral to the MURAL strategy. Beth Vanderkolk and Community Managers Lindsay Olson and Amanda Peterson will be conducting a power hour to explain how they have used Vanilla to build such a wonderful community. Join in the conversation to learn: How they built their community team.
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
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With the growth of hybrid work models and work from home, one thing is more important than ever: integration. In this whitepaper, you’ll get in-depth insight into how companies are utilizing integrated platforms in their day-to-day operations, and which success metrics they are measuring.
Advertiser: ZoomInfo
With a cohesive, integrated tech stack, your revenue teams can deliver an excellent customer experience that sets you up to win faster than your competitors. Consolidating your tech stack is an effective cost-saving measure that drives GTM efficiency and adds value to your enterprise.
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