Fri.Dec 03, 2021

Guest Post: 4 Ways to Transform Customer Experience While Growing Rapidly

Shep Hyken

This week we feature an article by Dan Martin, Chief Executive Officer of Xpress Global Systems , an organization focused on innovation, efficiency, and scalability of shipping and distribution of flooring products.

What Makes a Successful Customer Health Journey?

Totango

Customer health is a critical component of your overall customer success program. More than just customer satisfaction, customer health software helps measure the value customers are or are not receiving from your solution, allowing you to make necessary adjustments to your overall journey.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

The Experience Economy And The Chemistry Of Customer Experience

Natalie Petouhof

Original Article Published on Forbes.com. Joseph Pine and James Gilmore introduced the idea of the Experience Economy in 1998.

2021 Roadmap Recap: AVOXI’s Biggest Releases of the Year

Avoxi

2021 Roadmap Recap: AVOXI’s Biggest Releases of the Year What a year it's been!

AI Insights Playbook––Understand Your Customer Experience To Improve It

The biggest challenge facing Contact Centers is understanding what customers expect. With today’s changing customer expectations, dynamic market realities and aggressive competitors, organizations must understand where they are successful and where they fall short. Download this eBook to learn how you can improve your customer experience with the help of Artificial Intelligence.

Dec 03 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success Location: Remote, United States Organization: Robert Walters As a Vice President of Customer Success, you will work with the leadership team to define CS metrics and develop systems to effectively track these.

More Trending

3 steps to customer survey automation

delighted

Think about all the apps you currently use that are centered around productivity. Whether it’s 5-minute summaries of novels, the latest to-do app, or a time tracker that’s focused on eliminating procrastination.

Empathy and Agility in a Changing Landscape

C Space

Empathy and Agility in a Changing Landscape. Michael Müller, Director Global Brand Strategy, Customer Insights, Audi. What are the big success stories for your brand over the last 12 months that have driven your brand strength and growth?

3 Questions to Help you Gauge Your Employee Engagement

COPC

As an organization one of the most important factors to consider when looking at employee retention is employee engagement. Employee engagement goes beyond your employee’s happiness and instead looks at the commitment level of the employee.

The Manifest Honors Abby Connect as 2021’s Best Recommended BPO Company

Abby Connect

The BPO industry is among those that remained strong even during the devastating impact of the COVID-19 pandemic. According to official statistics, the global BPO market size reached as high as $232 billion in 2020.

100 Pipeline Plays: The Modern Sales Playbook

For the first time, we’re sharing the winning plays that took us from scrappy startup to a publicly traded company. Use our proven data-driven plays to grow your pipeline and crush your revenue targets.

Podcast: Building a Community Strategy with Customer Education

inSided

In Episode 16 of The inSide Scoop on Customer Success, we tackle a very important topic: Building a Community Strategy with Customer Education.

How to Observe International Day of Persons with Disabilities

LiveVox

What is the International Day of Persons with Disabilities? The annual observance of the International Day of Persons with Disabilities was announced in 1992 by the United Nations General Assembly.

How Automation Improves EX and CX, Not Replaces Humans

Unymira

Automation is more than a path to lowering costs. It can improve both your employee and customer experience by speeding up interactions and reducing friction, whether for agents searching for information or customers switching channels.

CRM 52

13 Must Have Win Loss Analysis Interview Questions

Genroe

Looking to run some win loss analysis interviews but you’re not sure what to ask. Keep reading – here are the only questions you need.

B2B 52

Your Guide to Using Conversational Marketing to Drive Demand Generation

What is conversational marketing really about? This guide will examine the market forces at play, shifting buyer trends, how to leverage conversation marketing, and the tactics involved in adopting it for a B2B demand generation strategy.

XP Messaging Fact Sheet

Concentrix

Learn more about the value XP Messaging can bring to your business. The post XP Messaging Fact Sheet appeared first on Concentrix. Fact Sheets Resources Fact Sheet

62

How To Put Empathy Into Action In Your Customer Experience

Natalie Petouhof

Original article by Adrian Swinscoe, Published on Forbes.com. I’ve long advocated about the importance of empathy in customer experience, the need for more of it and why organizations should consider building an empathetic musculature if they want to sustainably improve how they engage and serve their customers.

XP Secure Payments Fact Sheet

Concentrix

Discover how to further enhance customer experience by enabling secure payments over messaging. The post XP Secure Payments Fact Sheet appeared first on Concentrix. Fact Sheets Resources Fact Sheet

Everything about Customer Onboarding Specialist

CustomerSuccessBox

Customer onboarding is one of the most important elements?—if if not the single most important element?—of of customer success. And hence needs to be done the perfect way. Here we provide you with everything you need to know about a Customer Onboarding specialist. Let’s dive in.

SaaS 52

Driving Business Value with Contact Center and UC Integration

With the growth of hybrid work models and work from home, one thing is more important than ever: integration. But, how are companies leveraging it - both technically and operationally? In this whitepaper, you’ll get in-depth insight into how companies are utilizing integrated platforms in their day-to-day operations, and which success metrics they are measuring. Download your copy now to discover how companies are future-proofing their contact centers as they adapt to remote and hybrid workforces.

6 Myths about Conversation AI That Keeps You from Embracing Its Power!

SmartKarrot

With technological innovation happening at an alarming pace, it is very easy for people to start circulating their understanding or interpretation of the new tech. But this isn’t true in any sense.

5 Data Points to Get Your Customer Success Budget Approved

CustomerSuccessBox

It’s “ Budget and Planning ” time of the year, again! As a Customer Success leader , you reviewed your past year’s performance thoroughly. New areas of investment have been identified and you are ready to speak with the CEO/CFO about additional budget requirements.

Call center automation: Create better service and transform your business

Dialer 360

Call center automation makes your work faster. In the present time application of call center automation is enhanced. However, it is necessary for all companies that they implement the best practices to grow their business.

Call center automation: Create better service and transform your business

Dialer 360

Call center automation makes your work faster. In the present time application of call center automation is enhanced. However, it is necessary for all companies that they implement the best practices to grow their business.

LinkedIn + ZoomInfo Recruiter: Better Data for Better Candidates

Check out our latest ebook for a guide to the in-depth, wide-ranging candidate and company data offered by ZoomInfo Recruiter — and make your next round of candidate searches faster, more efficient, and ultimately more successful.