MiaRec
MAY 12, 2023
With all the commotion on how ChatGPT could be redefining contact centers, you wonder what this means for your contact center. How can you take advantage of the new ChatGPT-driven solutions on the market?
Cisco - Contact Center
MAY 12, 2023
This blog explores the operational and financial impact of Cisco Vulnerability Management from a Forrester TEI study conducted by Forrester Consulting and commissioned by Cisco.
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Transparent BPO
MAY 12, 2023
The island paradise boasts a renowned reputation for affable and friendly residents – and this extends into the mentality of local agents. With a perfect location, as well as strong cultural and economic ties to the US – Jamacia has been positioned to be among the most important nearshore locations as early as the 1990s. […] The post Jamaica – A keystone location for BPO in the Caribbean appeared first on Transparent BPO.
kommunicate
MAY 12, 2023
Last Updated on May 12, 2023 Admit it, a majority of you love it when you get a correspondence with your name written on it. It is like receiving a handwritten letter in this era of Instagram DMs and cold emails. But what purpose does personalization serve? How do you effectively carry out personalization using [.] The post Chatbot Personalization: How To Create A Tailored Experience For Your Users appeared first on Kommunicate Blog.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Cisco - Contact Center
MAY 12, 2023
Welcome to Cisco SD-WAN Automation Awareness Month! In the world of software and tools development, API and automation tools have become essential for customizing and streamlining operational tasks.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
MAY 12, 2023
We have seen an increase in the efforts to future-proof our technology, infrastructure, and our planet.
Avoxi
MAY 12, 2023
Phone number testing identifies non-working numbers across your contact centers. Prevent costly errors and resolve issues.
Cisco - Contact Center
MAY 12, 2023
Mother Earth and moms have a lot in common (And by moms, I’m including mothers, grandmothers, aunts, godmothers and more).
SoliCall
MAY 12, 2023
Blurring the background during calls has become increasingly popular in recent times. It is an essential feature that enables users to obscure their background during phone calls, creating a more professional and private environment. Blurring the background allows users to focus more on the conversation, without any distractions from the environment.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
CSM Magazine
MAY 12, 2023
PCI Pal , the global SaaS provider of secure payment solutions for business communications, has been ranked in the Growth Index Top 100 for the second consecutive year. The annual list showcases the UK companies that are achieving the fastest growth in revenue over a preceding two-year period. PCI Pal achieved average annual sales growth of 64.79% according to the figures by Growth Index (GX), which are based on a rigorous financial analysis of the annual growth of a total of 32,000 companies i
ChurnZero
MAY 12, 2023
The post The customer health score handbook appeared first on ChurnZero.
CSM Magazine
MAY 12, 2023
At Disrupt 2023 in the UK, we interviewed Seb Reeve, Business Development Director at Microsoft (Nuance), on the benefits of empowering contact centre advisors to help deliver excellent CX. In this video, Seb discusses today’s contact centre challenges, the evolution of CX and the opportunities it is creating and how the role of the modern-day advisor is continuously changing.
Knowmax
MAY 12, 2023
The post 6 Tips To Handle Bad Calls With Ease appeared first on Knowmax.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
SmartKarrot
MAY 12, 2023
Role: Customer Success Manager Location: New York, United States Organization: Preston Harris Group As a Customer Success Manager, you’ll be helping customers flourish and offering technical, business, and product support. Assemble and keep a top-performing team; The staff should be coached, mentored, and guided in building consultative and problem-solving account skills.
AWS Machine Learning
MAY 12, 2023
Amazon Kendra is an intelligent search service powered by machine learning (ML). Amazon Kendra reimagines enterprise search for your websites and applications so your employees and customers can easily find the content they’re looking for, even when it’s scattered across multiple locations and content repositories within your organization. Keywords or natural language questions can be used to search most relevant documents powered by ML to deliver answers and rank documents.
SmartKarrot
MAY 12, 2023
Key Account Management (KAM) is a strategic approach that focuses on fostering long-term, value-driven relationships with a select group of high-potential customers. To excel in this role, Key Account Managers must possess a unique combination of skills that enable them to identify opportunities, build strong relationships, and drive growth. This article will discuss the top 6 Key Account Management skillsets that are crucial for driving business success. 1.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
AWS Machine Learning
MAY 12, 2023
Amazon SageMaker comes with two options to spin up fully managed notebooks for exploring data and building machine learning (ML) models. The first option is fast start, collaborative notebooks accessible within Amazon SageMaker Studio —a fully integrated development environment (IDE) for machine learning. You can quickly launch notebooks in Studio, easily dial up or down the underlying compute resources without interrupting your work, and even share your notebook as a link in few clicks.
SmartKarrot
MAY 12, 2023
In today’s highly competitive business landscape, managing and nurturing key accounts has become a critical aspect of organizational success. Key Account Management (KAM) is a strategic approach that focuses on developing long-term, mutually beneficial relationships with a select group of high-potential customers. To effectively implement KAM, businesses must follow a series of processes designed to maximize the value of these relationships.
CSM Magazine
MAY 12, 2023
In recent years, businesses have been increasingly turning to cloud technology to improve and streamline their customer service operations. In this article, we’ll look at some of the key benefits and strategies of moving to the cloud. By migrating to the cloud, companies can harness its numerous advantages, including flexibility, scalability, and cost savings.
Certified Languages International
MAY 12, 2023
Limited English proficiency, or LEP, is a popular term in the U.S. language industry used to describe individuals who speak a language other than English. On the surface, the phrase seems fine, right? We thought so, too. We use it at CLI all the time; it’s the unofficial, “official” phrase of choice by the government. But critics argue that “limited English proficiency” emphasizes the lack of English spoken by the individual.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
CSM Magazine
MAY 12, 2023
Tony Smith, contact centre and employee experience expert, IR Contact centres must provide exceptional customer experience (CX) – and technology, such as AI and chatbots, is playing a key role in transforming that experience. The fast-evolving customer journey is, however, also completely changing the employee experience (EX), with agents now tasked primarily with handling the complex and demanding customer interactions that technology cannot resolve.
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