Fonolo
DECEMBER 6, 2022
Entrepreneur and CRM expert Bobby Darnell describes business development as a “contact sport.” He’s right! When it comes to contact center development, what Darnell means is that you must engage. You can’t passively improve a call center. . As leaders and managers, you need to get down and dirty with metrics, KPIs, and agent performance to run a successful contact center.
ShepHyken
DECEMBER 6, 2022
The Chief Moment Officer . Building a Customer-centric Culture From the Frontlines to the C-suite. Shep Hyken interviews Diane Hopkins, Certified Experience Economy Expert, CEO of ExPeers Consulting and author of Unleashing the Chief Moment Officers. She shares how to leverage the insights of your frontline staff to design customer experiences and create a customer-centric culture. .
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Contact Center Pipeline
DECEMBER 6, 2022
My first professional exposure to contact centers came in 2005, and it didn’t take long to fall in love with the industry. The pace, challenges, and mission piqued my curiosity and inspired me to design solutions for some of the industry’s most pressing challenges, such as agent retention and performance. Over the last 17 years, […].
CallSource Insights
DECEMBER 6, 2022
Get the right toll-free vanity phone number for your business. Are you looking for a way to make your business phone number more memorable and professional? A vanity toll-free number may be the perfect solution. In this blog post, we’ll explain what vanity toll-free numbers are and how you can get one for your business. We’ll also provide some helpful tips on how to get a new number to promote your brand and make it easier for your consumers to call your business.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
ConvergeOne
DECEMBER 6, 2022
As the digital world continues to update, you can become your own digital superhero with your own digital powers. New innovations and operating systems can be difficult to use, but you don’t have to face them alone. The Avaya & ConvergeOne team combines forces to help with your customer-centric crusade. Together, we will turn your stresses into superpowers—workflow optimization, time and project management, personalized customer support, and increased revenue—to help you build a better world
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cyara
DECEMBER 6, 2022
Despite their apparent simplicity to the user, chatbots are backed by very complex systems to deliver the flawless customer experience every brand is seeking. A well-designed virtual assistant is available on multiple platforms, can provide a personalized experience, fulfills - or even better - exceeds all functional expectations, and complies with all security and privacy requirements.
Netomi
DECEMBER 6, 2022
It’s no surprise that eCommerce is booming worldwide, and the pandemic has only fueled its surge. How are eCommerce brands performing from a customer service standpoint? Are they delivering the speedy resolutions that consumers have grown to desire and expect ? As eCommerce and CX go hand in hand, Netomi’s research team set out to investigate. This time around, we opted to narrow our scope of focus.
Concentrix
DECEMBER 6, 2022
Adopt a strategic approach to managing local communication so that each touchpoint reaches the customer with what they need, when they need it.
Helpware
DECEMBER 6, 2022
For any business to succeed, several culminating factors must harmonize. Gathering data about what your customers need, what resonates with them best, and analyzing these findings are important steps in gauging how well your business is doing. One key metric you should focus on is customer lifetime value, also known as CLV.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
inSided
DECEMBER 6, 2022
Before global learning technology leader Docebo built the Docebo Community in 2021, its customers were “knocking at the door” for more opportunities to connect with other customers, share best practices, ask questions, and provide product feedback. Whatsapp groups, email threads, and lonely subreddits were allowing customers to find one another here and there, but weren’t quite cutting it.
NobelBiz
DECEMBER 6, 2022
An excellent customer service strategy sets your call center apart from the competition by giving you an intangible competitive edge that is hard to copy. If your business has great customer service, a customer who feels more confident and trust in the product or service he chose is more likely to tell others about it. Read more. The post 7 Great Tips To Implement in Your Customer Service Strategy appeared first on NobelBiz®.
LiveVox
DECEMBER 6, 2022
One of the most successful ways to engage your customers is through the use of SMS marketing. With a 98% open rate, it’s no wonder why so many businesses opt to use SMS as a way to reach out to audiences. In the call center environment, getting your customers’ attention can be challenging, especially when […]. The post Use SMS for Business to Serve, Send, & Grow Customer Engagement!
CSM Magazine
DECEMBER 6, 2022
There are several benefits to outsourcing customer service in the hospitality industry. These benefits include increased efficiency by allowing them to focus on other aspects of their business, professional customer service providers can help to improve services and the overall customer experience, and reduced costs in areas such as reservations and marketing.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
TeamSupport
DECEMBER 6, 2022
Customer support demand is always growing larger and larger. As your customers expect more and more from your business, it’s likely that your business will be hard-pressed to deliver speed and quality service that meets their expectations. When a business runs into sinking quality issues, they naturally look to expand their support team, however this isn’t always a viable solution.
CSM Magazine
DECEMBER 6, 2022
PCI Pal executives outline how to prioritise CX and payment security in an ever changing digital world. PCI Pal , the global SaaS provider of secure payment solutions for business communications, is sharing its key payments and compliance predictions just in time for 2023. “New technology and new payment methods are at the forefront of the industry for 2023,” according to Alessandro Della Volta, VP of Product at PCI Pal. “With customer service as a top priority for companies, a
DMG Consulting
DECEMBER 6, 2022
Influential CX Trends for 2023. 2023 is shaping up to be a tough year for many enterprises. This will elevate the importance of delivering an outstanding and personalized customer experience (CX) as organizations position themselves to maintain their profitability and retain their customers. Economic uncertainty is taking a toll on consumers, who are reducing their spending to conserve capital.
Tethr
DECEMBER 6, 2022
Learn how to improve chatbot performance using AI analysis of customer conversations
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
SmartKarrot
DECEMBER 6, 2022
Role: Director, Customer Success Location: Open Hall, NL, Canada Organization: Security Compass As a Director, Customer Success, you will hire, coach, and develop a high-performing CS team to drive adoption, health, and retention. Identify and implement strategies that support adoption and expansion while reducing churn. Represent the voice of the customer by collecting and sharing data, metrics, insights, feedback, and stories.
Tethr
DECEMBER 6, 2022
Let’s admit it: sometimes, businesses make things harder than they should be.
Nuance
DECEMBER 6, 2022
Many legal firms embrace modern technologies to become more efficient and effective, and to ensure their people can respond well to client needs by working with the right information at the right time. Ultimately this is about the firm’s ability to thrive: profitability is paramount, and whether technology is supporting a legal team within a [.]. The post How law firms can use technology like Dragon Legal Anywhere to attract the best talent appeared first on What’s next.
JivoChat
DECEMBER 6, 2022
Learning how to monetize YouTube videos can offer your company or yourself a new revenue stream. Many digital creators have focused on producing content for YouTube and developed their careers through that, using YouTube as their main source of income. . On the other hand, brands from different industries enjoy the platform as an opportunity to promote their products and services by creating their own channels and videos.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Hodusoft
DECEMBER 6, 2022
Contact Center Solutions For Your Enterprise: The New Keys to Success. Modern companies increasingly rely on contact center solutions in order to build loyalty and retention among customers. 84% of businesses that strive to enhance customer experience noted significant growth in their revenue. The major driving factor behind such growth is the great convenience in communication offered by the contact center solutions to these businesses.
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