Beyond Philosophy

JANUARY 5, 2015

Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. Read more about the book and register for the webinar, here.

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Airlines Surveys Customer Experience 311

ClientSuccess

JULY 14, 2017

This live webinar is over and is now available as a recorded version. Webinar Details. This webinar involved live participant involvement on customer success best practices & strategy and took place on Tuesday, July 25th at 11am MT. Register for the recorded webinar here: The Customer Success Trust Framework.

SaaS 41

SaaS Best practices Consulting Consulting 41

Beyond Philosophy

JANUARY 23, 2015

Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. Read more about the book and register for the webinar, here.

Customer emotions 315

Customer emotions Customer centricity Customer retention Consulting 315

Influitive

JANUARY 11, 2023

Yes, our blogs, ebooks, and webinars contain valuable information (and hopefully this post is an example of this), but everybody else is also putting out valuable information. Today’s audiences are increasingly indifferent to what we marketers have to say. Not only […].

Customer advocacy 52

Customer advocacy Marketing 52

ClientSuccess

OCTOBER 5, 2017

This live webinar is over and is now available as a recorded version. Webinar Details. This webinar was held on Tuesday, October 17, 2017 at 12:00 pm Mountain Time on the topic: When to Invest, Specialize, and Scale Customer Success. In this webinar you will learn: When is the right time to invest in customer success.

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SaaS Sales Marketing Management 41

ClientSuccess

NOVEMBER 29, 2017

Webinar Details. ClientSuccess hosted Greg Daines, CEO of Client Velocity, for this month’s customer success webinar series. This webinar will become one of your top 10 resources for running effective customer success efforts. — View another customer success webinar recording: The Customer Success Trust Framework.

B2B 41

B2B SaaS Consulting Consulting 41

Beyond Philosophy

JANUARY 28, 2015

Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. Read more about the book and register for the webinar, here.

Customer emotions 366

Customer emotions Customer centricity Consulting Consulting 366

ClientSuccess

NOVEMBER 1, 2017

The live webinar happened on Tuesday, November 7th at 2:00 pm EST. You can access the recorded webinar here. This webinar will help product and customer success teams, understand which metrics are unique and which are shared. In this webinar you will learn: 5 Key indicators vital for both product and customer success.

Metrics 40

Metrics SaaS Sales Marketing 40

Beyond Philosophy

JANUARY 26, 2015

Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. Read more about the book and register for the webinar, here.

Customer centricity 257

Customer centricity Government Customer emotions Consulting 257

ClientSuccess

AUGUST 8, 2017

This live webinar is over and is now available as a recorded version. Webinar Details. Register to watch the recorded webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process. Register to watch the recorded webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process.

Sales 40

Sales Journey mapping SaaS Management 40

ClientSuccess

APRIL 27, 2017

We took the results of this collaboration and created a webinar to help disseminate the results. Recorded Webinar: The Ultimate Guide for Customer Success SaaS Metrics. We held the webinar on Tuesday, May 16, 2017, to go over the results. Request the recorded webinar here: The Ultimate Guide to Customer Success Metrics.

Metrics 41

Metrics SaaS Best practices Accountability 41

Beyond Philosophy

DECEMBER 14, 2017

To learn more about the Peak-End Rule and how you can use it to develop customer loyalty and retention, join us for our FREE, 30-minute webinar, “The Most Powerful Thing I Have Learnt in the Last 10 Years,” on Thursday, December 16 at 11 am EST. To register, please click here. Moreover, it can help you build loyalty toward your brand.

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Consulting Consulting Customer Experience 379

ClientSuccess

MARCH 8, 2023

Remember these tips the next time you write a follow-up email, and you’ll surely delight your customers and build a more substantial, loyal customer base.

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Personalization Feedback Marketing Sales 79

ChurnZero

MARCH 14, 2024

To demystify the process, we’ve outlined a comprehensive seven-step framework in our latest eBook, “The Guide to Book Shifts in Customer Success” and provided some real-world insights from a book shift we did here at ChurnZero. Watch our recent webinar, Lessons from a Big A$$ Book Shift, below.

Best practices 52

Best practices Accountability Management Metrics 52

ClientSuccess

OCTOBER 18, 2022

You can find more resources on having strategic conversations with customers here: Webinar: How to Have More Strategic Customer Conversations. Webinar: Designing a Proof of Concept Strategy That Converts. eBook: Customer Success Best Practices from 20+ Executives. The post Big Customer Conversation?

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Best practices Upselling Coaching Accountability 72

Beyond Philosophy

DECEMBER 23, 2014

Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. Read more about the book and register for the webinar, here.

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Customer emotions Customer centricity Customer retention Consulting 247

ClientSuccess

FEBRUARY 15, 2022

It’s no surprise that solid customer success and marketing relationships are crucial to powering marketing initiatives such as case studies, webinars, speaking engagements, events, testimonials, surveys, and more. Webinar: Architecting Your Customer Success Interview Process. eBook: How to Become a Great Customer Success Manager.

Customer advocacy 81

Customer advocacy Sales Marketing Surveys 81

ClientSuccess

NOVEMBER 11, 2021

Additional topics could include: Upcoming events, webinars, podcasts, and more. As we have slowly but surely adapted to the new, ultra-connected world, webinars have emerged as a critical channel for delivering engaging content – without having to meet in person. eBook: How to Become an Elite Customer Success Leader.

Marketing 52

Marketing Best practices Surveys Analytics 52

ClientSuccess

AUGUST 17, 2022

You can learn more about building customer loyalty and improving retention with these additional resources and solutions: Webinar: The Customer Success Trust Framework. eBook: 3 Steps To Putting Your Customer First This Year. Deliver the ultimate experience to your customers with ClientSuccess. Toolkit: How To Build Customer Loyalty.

Customer retention 82

Customer retention Feedback Sales Marketing 82

ClientSuccess

JULY 20, 2022

You can get more tips with these additional resources from ClientSuccess : Webinar: Account Reviews: Simple but Strategic Ways to Successfully Navigate Customer Partnerships Together. eBook: 3 Steps To Putting Your Customer First This Year. Want to learn more about gathering and using customer feedback?

Feedback 89

Feedback Surveys Accountability 89

ClientSuccess

FEBRUARY 15, 2021

Share new content and resources with your customer contacts, including eBooks, webinars, and product notes, to help boost their product value. eBook: How to Become an Elite Customer Success Leader. Webinar: Customer Success – The Everything Department.

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Benchmark Upselling Accountability Customer centricity 59

ClientSuccess

JANUARY 25, 2021

Conferences and Webinars. Vendors have been asking customers to speak for them at conferences or on webinars for decades, so this one isn’t new. Webinar: How We Became a Customer-Obsessed Company. Webinar: Top 6 Trends in Customer Success.

Customer retention 81

Customer retention Marketing SaaS Accountability 81

ClientSuccess

DECEMBER 19, 2022

Check out these related ClientSuccess resources: Webinar: Designing the Playbooks to Power Your Customer Journey. eBook: CSM from the Trenches: Implementing Customer Success. Playbooks can save time and help CSMs provide customers with the best experience possible. Ready to learn more? Toolkit: Customer Onboarding Toolkit.

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Upselling Education Best practices Sales 72

ClientSuccess

NOVEMBER 29, 2022

You can learn more about developing successful CSM skills with these resources from ClientSuccess : Webinar: 5 Steps To Becoming A Better Leader. Webinar: How to Have More Strategic Customer Conversations. eBook: Customer Success as a Culture: Customer Success Leaders Edition. Want to learn more?

SaaS 52

SaaS Accountability Management Customer Experience 52

Uniphore

JUNE 10, 2021

We gathered these insights from 12 months of webinars and roundtable discussions with our customers. Our webinar, Survive and Thrive in 2021 with an Employee-First Automation Strategy, focused on empowering agents and improving the contact center experience by: Designing employee and customer experiences to align common outcomes.

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Call Center Self service Contact Center Interactive Voice Response 98

ClientSuccess

AUGUST 3, 2022

You can learn more about different customer success metrics, including how to incorporate lesser-known metrics like First Contact Resolution Rate into your team’s data strategy, with these additional resources from ClientSuccess : Webinar: How to Have More Strategic Customer Conversations. eBook: Implementing Customer Success.

Metrics 79

Metrics Accountability Call Center Feedback 79

Playvox

MARCH 1, 2022

As one of our recent webinar presenters put it, “No matter how big the meal, I’ll still be hungry tomorrow.” The best contact center learning management systems enable multimedia eLearning, which means agents can learn skills from: Videos eBooks Webinars Podcasts Slide decks Articles Livestream instructor-led training.

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Contact Center Call Center Service level Employee engagement 83

ClientSuccess

JULY 13, 2022

You can learn more about retaining customers and building customer loyalty with these additional resources from ClientSuccess : Webinar: The Customer Success Trust Framework. eBook: 3 Steps To Putting Your Customer First This Year. Toolkit: How To Build Customer Loyalty.

Customer retention 78

Customer retention Upselling Customer centricity Personalization 78

ClientSuccess

JULY 26, 2022

You can learn more about gathering and using customer data with these additional resources from ClientSuccess : Webinar: Guide to Customer Success Metrics. eBook: Ultimate Guide to Customer Success Metrics. Want to learn more? Toolkit: Customer Success Metrics Toolkit.

Metrics 77

Metrics Feedback Surveys Accountability 77

ClientSuccess

FEBRUARY 22, 2023

Learn more about the role of customer success in your organization in this webinar. The success of customer success is typically measured by metrics such as customer retention rate, upsell/cross-sell revenue, and customer satisfaction scores.

First call resolution 70

First call resolution Best practices Upselling Education 70

ClientSuccess

MAY 17, 2022

You can learn more about NPS and find new ways to optimize your customer success strategy with these additional resources from ClientSuccess : Webinar: Using Your NPS Campaign to Power Your Business. Webinar: Designing a Proof of Concept Strategy That Converts.

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Benchmark B2B SaaS Metrics 52

ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. Learn more about building customer loyalty in this ebook. Why Follow the Golden Rule?

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Benchmark Upselling Education Best practices 80

ClientSuccess

JANUARY 3, 2023

Learn more about the power of building trust with your clients in this webinar. Check out our resources below for more customer success best practices and insights for how your organization can approach customer success with the customer at the center: eBooks: 5 Ways to Surprise & Delight Your Customers.

Best practices 81

Best practices Consulting Consulting Metrics 81

ClientSuccess

OCTOBER 25, 2022

You can learn more about hosting strategic customer reviews and meetings with these additional resources from ClientSuccess : Webinar: Account Reviews: Simple but Strategic Ways to Successfully Navigate Customer Partnerships Together. eBook: CSM from the Trenches: Implementing Customer Success. Toolkit: Customer Journey Toolkit.

Accountability 74

Accountability Upselling Metrics Sales 74

ClientSuccess

APRIL 19, 2022

Webinar: Using Your NPS Campaign to Power Your Business. Webinar: How to Build Out Your Customer Health Score Using the Customer Maturity Index. eBook: Ultimate Guide to Customer Success Metrics. Learn more by checking out these related ClientSuccess resources: .

Metrics 52

Metrics Customer effort Accountability Personalization 52

ClientSuccess

SEPTEMBER 13, 2022

You can learn more about customer success data tracking with these additional resources from ClientSuccess: Webinar: 5 Metrics that Matter to Customer Success and Product Teams. eBook: How to Nail Your Onboarding Process. Toolkit: Customer Success Metrics Toolkit.

Benchmark 76

Benchmark Metrics Education Accountability 76

ClientSuccess

MARCH 13, 2023

Webinars How to Have More Strategic Customer Conversations How to Build Customer Relationships that Unlock NRR eBooks 3 Steps To Putting Your Customer First This Year 5 Ways To Surprise & Delight Your Customers The post 6 Tips for Crafting Newsletters that Drive Customer Engagement appeared first on ClientSuccess.

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Analytics Best practices Marketing Personalization 80