ClientSuccess
JUNE 2, 2017
In this recorded webinar, Dave Blake, CEO/Founder of ClientSuccess discusses a customer success maturity model that will help you build, scale, and optimize a high-impact team and culture of customer success. We held this webinar on Thursday, June 22, 2017 at 11:00 a.m. View the recorded webinar: Request the Recorded Webinar.
ClientSuccess
AUGUST 8, 2017
This live webinar is over and is now available as a recorded version. Webinar Details. Register to watch the recorded webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process. Register to watch the recorded webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process.
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ClientSuccess
JANUARY 5, 2022
This is when both parties discuss the customer in great detail – including their entire customer journey map, tribal knowledge, etc. – eBook: CSM from the Trenches: Implementing Customer Success. Toolkit: Customer Journey Toolkit. The post 6 Steps to Effective Account Transitions appeared first on ClientSuccess.
ChurnZero
APRIL 8, 2020
Upcoming Webinar: Lessons Learned: A Reflection in Customer Journey Mapping. A customer journey map is a tool to help visualize the experiences of interacting with your company from the customer’s point of view. Who doesn’t want a piece of that?! Wednesday, April 22, 2020, 2:00 – 3:00 PM EDT.
ChurnZero
FEBRUARY 28, 2020
To learn how to drive product adoption with a digital strategy approach, we hosted a webinar with Megan Macaluso, VP of Strategic Development at ESG which delivers Customer Success as a Service. During the webinar, we discussed how to: Leverage email and in-app metrics to track overall customer engagement.
ClientSuccess
MAY 4, 2021
Even though it can be comforting when a customer is calmly moving along through checkpoints without issue, it is your goal as a CSM to make sure they are growing in line with your planned customer journey map. Webinar: Delivering Customer Success at Scale. eBook: C SM from the Trenches: Implementing Customer Success.
ChurnZero
APRIL 3, 2020
To learn how Customer Success Managers can maximize this valuable customer time, we hosted a webinar with The Success League’s Amy Mustoe. During this webinar, we covered: The types of customer reviews and when to use them. If you missed the webinar, you can watch it on-demand. How to do your homework before an EBR.
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