Noble Systems

JUNE 25, 2019

Gamification is the process of applying game mechanics to non-gamified environments, such as contact center operations. Although launching a gamification program can be easy, keeping the program fresh so that users continue achieving sustainable results requires more attention. A gamification program is not a one-and-done endeavor.

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Gamification Best practices Contact Center Consulting 75

Noble Systems

JULY 1, 2019

In Part 1 of this blog series, we discussed the first three of the top 10 best practices for achieving long-term success with gamification. Rewards play a major role in the success of your gamification program. There are several approaches that have been successful with companies using gamification. Achieving Long-Term Success.

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Gamification Best practices Contact Center Employee engagement 71

Noble Systems

JULY 11, 2019

In the final part of this three-part blog series, we will discuss the remaining five best practices for achieving long-term success with gamification. To engage users and create a positive experience, good gamification design is essential. Analytics plays an important role in gamification success. Create a Positive UX.

Gamification 71

Gamification Best practices Analytics Feedback 71

ShepHyken

DECEMBER 5, 2022

In this guide nine operations leaders share their stories of transformation, and the positive impact gamification has had on their business. My Comment: Our friends at Centrical have just released an ebook about refining the employee experience (EX). The ebook is “gated,” so you will have to fill out the form to download the book.

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Customer Service Gamification Customer Support Customer centricity 174

Playvox

FEBRUARY 13, 2024

Gamification: Sometimes A Contact Center Can Be All Fun And Games Contact center gamification includes a range of tactics to incorporate friendly competition, recognition, and a sense of achievement. Gamification breaks up the daily routine while promoting team collaboration. The gamification software Kahoot!,

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Contact Center Gamification Coaching Feedback 88

CSM Magazine

APRIL 15, 2021

These are fundamental questions that we set out to explore in our latest Recovery Accelerator Kit EBook , outlining a set of modern tools and templates for winning customer loyalty and growing market share post-COVID. Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story.

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Brand ambassadors Gamification Morale Best practices 52

Noble Systems

MARCH 22, 2021

Gamification Accelerates Learning and Improves Retention. For new hire training and ongoing skill and knowledge development and retention, gamification can accelerate learning. Applying game mechanics to non-game activities, healthcare call center technologies for gamification lead to a more engaged workforce.

call center solutions 98

call center solutions Healthcare Call Center Interactive Voice Response 98

Noble Systems

JULY 24, 2020

GAMIFICATION & COLLECTOR ENGAGEMENT to Create Happier Employees – and Happier Customers. A growing number of organizations are adopting Gamification in an effort to help improve employee engagement and morale, especially in the challenging collections environment.

Call Center 87

Call Center Technology Gamification Analytics 87

Noble Systems

FEBRUARY 10, 2021

To help agents level-up their skills, many contact centers are turning to gamification for everything from new hire on-boarding and coaching to perpetual training and development. Ebook: Changing Customer Behavior and the Impact on Contact Centers. Self-serve is the new “preferred” service.

Contact Center 98

Contact Center Gamification Self service Analytics 98

Noble Systems

JANUARY 30, 2019

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Leverage Gamification for Soft Skills Development. To this end, we have grouped the top contact center trends for 2019 into these three categories: human, effortless and transformative.

Contact Center 59

Contact Center Gamification Analytics Average Handle Time 59

Noble Systems

MARCH 18, 2021

Ebook: Enterprise Contact Center Strategies for Healthcare Organizations. Noble Gamification has brought positive improvements to agent retention and customer experience for BC Services. Hospital administrators in today’s healthcare environment are laser-focused on a top priority: Improving the patient experience.

Healthcare 53

Healthcare Call Center Gamification Best practices 53

Vonage

OCTOBER 22, 2015

Gamification. Traditionally used for rewarding customers, gamification can also be effectively used for employee recognition. Many employee gamification programs focus on the ‘employee of the month’. Find out how our gamification system, Motivate for Service , could help to keep your team motivated. Video and vines.

Technology 113

Technology Customer Service Gamification Wireless 113

Noble Systems

JANUARY 30, 2019

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Leverage Gamification for Soft Skills Development. To this end, we have grouped the top contact center trends for 2019 into these three categories: human, effortless and transformative.

Contact Center 48

Contact Center Gamification Analytics Average Handle Time 48

Playvox

DECEMBER 21, 2022

Related eBook: 9 Contact Center Metrics Essential for Success. Playvox Motivation helps you do that through gamification and healthy competition. Learn more about how other contact center leaders are handling remote work in our latest eBook, The Contact Center Conflict: Remote Work vs. Return to the Office. Motivation.

Contact center software 52

Contact center software Contact Center Coaching Quality management 52

inSided

OCTOBER 2, 2019

This user-generated content is also ideal for hitting Google's organic search criteria—meaning you can easily drive a lot of traffic to your community— download our eBook for more info. In fact at inSided our B2B customer communities see a massive 70% peer-to-peer engagement—up 20% from the industry average of around 50%. What’s more?

Self service 67

Self service B2B SaaS Gamification 67

Playvox

JANUARY 5, 2022

Another fun way to recognize your team is through gamification. Download our eBook. It can deliver positive feedback on a client interaction, recognize an agent’s strengths, or simply express appreciation for their contributions to the team. Agents can earn rewards for successfully completing challenges.

Contact Center 72

Contact Center contact center workforce Gamification Coaching 72

Playvox

AUGUST 15, 2022

Gamification in remote workforce training is one approach. Read the complete research findings by downloading Playvox’s new ebook, The State Of Remote Work In The Contact Center Industry. This, again, underscores misalignment regarding remote work. to create game show-type quizzes everyone can participate in using Zoom.

Contact Center 77

Contact Center Gamification Surveys Management 77

Influitive

NOVEMBER 26, 2015

and “Will people really like the gamification aspect that much?”. Download your FREE eBook now. Some questions were as simple as “ What is advocate marketing ?” While others were more complex, like “What kind of resources should we dedicate to this?” Set clear goals.

Customer advocacy 68

Customer advocacy Gamification B2B Education 68

ChurnZero

APRIL 8, 2020

Engage customers with rewards, badges, and gamification features. Download this eBook to learn how to sell CS software internally, along with argument positions for each individual executive. Create closed beta groups with select users for testing and feedback—fostering a sense of inclusion and significance.

Customer advocacy 81

Customer advocacy Journey mapping SaaS Gamification 81

Nicereply

JANUARY 18, 2023

That includes the Nicereply app, which is the highest-rated customer satisfaction survey app at Zendesk Marketplace (you can read more about the most popular survey tools for Zendesk in our free Zendesk Survey Tools Comparison eBook). Free Trial: Available for 14 days Pricing: $19 – $99 per agent/ month.

Self service 52

Self service Analytics Enterprise APIs 52

Noble Systems

MARCH 19, 2021

Gamification is the latest player on the WEM field, and it’s quickly becoming an MVP in the employee engagement arena. Gamification takes otherwise routine tasks and makes them fun. Additional Resources: Ebook: Buyer’s Guide to Contact Center Technology. Contact Us to get the industry’s best small business call center software.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

Serenova

APRIL 9, 2019

Consequently, contact center solutions that implement gamification challenges that allow agents to track their goals and performance work well with this group. Download the eBook. Bridge the Gap Between Generations. Teach them what they’ll need to better understand and interact with their colleagues and customers.

Contact Center 40

Contact Center contact center workforce Gamification Feedback 40

Playvox

OCTOBER 12, 2022

Gamification in remote workforce training is proven to be effective. Read the complete research findings in Playvox’s ebook, The State Of Remote Work In The Contact Center Industry ebook. Top-performing contact center leaders understand that ongoing agent training is critical to success. Download your copy here.

Best practices 76

Best practices Contact Center Management contact center solutions 76

Playvox

SEPTEMBER 2, 2022

But also try other tactics like gamification — for training or just for fun. Learn more about how other contact center leaders are handling remote work — and how agents feel about it — in our free, fresh-off-the-presses eBook, The Contact Center Conflict: Remote Work vs. Return to the Office. You can use a tool like Kahoot!

Contact Center 70

Contact Center Management Gamification Surveys 70

Playvox

JUNE 22, 2023

Incorporate gamification and other engagement tactics to boost retention of content. Download our eBook Overlooked KPIs That Make a Difference in Your Contact Center and schedule a demo of Playvox’s robust workforce management solution. Want to learn more about key call center efficiency metrics?

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

Vistio

APRIL 2, 2022

I’d love to dive into your thoughts around the topics that we covered in that ebook as you are the expert, really. Things like gamification and automated recognition and reward, and aggregated data for performance support, and things like that. Again, these are people that are just us like on the ground and leaders.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

NobelBiz

FEBRUARY 22, 2023

We answer each of these questions and more in our ebook On-premise vs Cloud Contact Center Solution: Advantages and challenges. From speech analytics to QA/QM and gamification, it all comes down to compatibility and the correct fit for the firm. Can remote work be managed? Are you ready to level-up your contact center technology?

contact center solutions 52

contact center solutions Contact Center Cloud contact Contact center software 52

NobelBiz

FEBRUARY 21, 2022

We answer each of these questions and more in our ebook On-premise vs Cloud Contact Center Solution: Advantages and challenges. From speech analytics to QA/QM and gamification, it all comes down to compatibility and the correct fit for the firm. Can remote work be managed? Are you ready to level-up your contact center technology?

Contact center software 52

Contact center software Contact Center contact center solutions Cloud contact 52

Comm100

NOVEMBER 23, 2020

It’s intuitive and designed so well for managing customer support tickets” Freshdesk also gets points for its gamification features that help increase agent productivity. For more information on digital omnichannel ticketing systems, check out our eBook, Best Practices for Digital Omnichannel Customer Service.

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Chatbots Enterprise CRM Customer Support 52