Playvox
JANUARY 30, 2024
In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement. One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification?
Playvox
DECEMBER 21, 2022
Performance And Quality Management. Almost half the contact center managers in our study said they would be bringing agents back to an office in 2022. Related eBook: 9 Contact Center Metrics Essential for Success. Playvox Motivation helps you do that through gamification and healthy competition. Motivation.
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Playvox
AUGUST 15, 2022
Gamification in remote workforce training is one approach. If you’re struggling to manage your remote workforce, also consider implementing workforce management and/or quality management solutions. Both managers and agents agree communication is key to helping agents feel like part of a team and improve engagement.
Playvox
OCTOBER 12, 2022
Gamification in remote workforce training is proven to be effective. But video conferencing is only the start of the technology available to support remote customer service agents and manage remote customer support teams. For optimization, Workforce Management and Quality Management solutions are game changers.
Playvox
JUNE 22, 2023
Three Ways To Improve Agent Performance Metrics Contact center managers should provide additional agent training. Incorporate gamification and other engagement tactics to boost retention of content. Develop and enhance your knowledge base and resources available to agents to help them better resolve customer questions and challenges.
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