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How to Enhance the Agent Experience for Your Hybrid Contact Center Team

Playvox

JANUARY 5, 2022

Another fun way to recognize your team is through gamification. Want more tips on how to enhance the experience of your hybrid contact center workforce? Download our eBook. You can foster learning, collaboration, creativity, and healthy team competition with these types of tools.

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Contact Center contact center workforce Gamification Coaching 72
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How to Engage Your Millennial and Gen Z Contact Center Agents

Serenova

APRIL 9, 2019

However, as many contact center managers know, those same processes may not work for their Millennial (born between 1981 and 1996) and Gen Z (born in 1997 and later) counterparts. These two generations now make up a growing proportion of contact center agents. Download the eBook. Bridge the Gap Between Generations.

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Contact Center contact center workforce Gamification Feedback 40
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