AWS Machine Learning

JUNE 8, 2023

Amazon Personalize now enables popularity tuning for its Similar-Items recipe ( aws-similar-items ). Previously, this capability was only available for SIMS , the other Related_Items recipe within Amazon Personalize. Previously, this capability was only available for SIMS , the other Related_Items recipe within Amazon Personalize.

Personalization 83

Personalization Engineering Management 83

AWS Machine Learning

MAY 24, 2023

In this three-part series, we present a solution that demonstrates how you can automate detecting document tampering and fraud at scale using AWS AI and machine learning (ML) services for a mortgage underwriting use case. Fraudsters range from blundering novices to near-perfect masters when creating fraudulent loan application documents.

APIs 76

APIs Metrics Management Personalization 76

Certified Languages International

FEBRUARY 16, 2023

Translating written medical documents, much like providing interpretation services , is a necessary step healthcare orgs must take to communicate effectively with their limited English proficient (LEP) patients. Now, we know what you’re thinking: You likely have hundreds of documents and thousands of web pages written in English.

Healthcare 52

Healthcare Banking Education Personalization 52

AWS Machine Learning

NOVEMBER 3, 2022

In Part 1 of this series, we discussed intelligent document processing (IDP), and how IDP can accelerate claims processing use cases in the insurance industry. We discussed how we can use AWS AI services to accurately categorize claims documents along with supporting documents. Part 1: Classification and extraction of documents.

Analytics 82

Analytics APIs Healthcare Big data 82

Nuance

FEBRUARY 16, 2022

It has been a challenging time for teams across the industry—in part because the valuable opportunities to meet in person and discuss the clinical [.] The post The new clinical documentation landscape: 4 big lessons from my first year appeared first on What’s next. This is a summary.

Healthcare 63

Healthcare Personalization Analytics 63

AWS Machine Learning

NOVEMBER 26, 2023

Amazon Personalize is excited to announce the new Next Best Action ( aws-next-best-action ) recipe to help you determine the best actions to suggest to your individual users that will enable you to increase brand loyalty and conversion. All your data is encrypted to be private and secure.

Personalization 84

Personalization Engineering APIs Technology 84

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Extract and analyze data from documents.

Scripts 78

Scripts Metrics APIs Healthcare 78

Hodusoft

DECEMBER 6, 2023

Dynamic Scripting: Crafting Personalized Conversations with Call Center Software In the contemporary business world, focusing on customers’ requirements and delivering a personalized experience is essential. According to a report , about 71 percent of consumers expect companies to deliver personalized interactions.

call center software 59

call center software Scripts Call Center Personalization 59

Pointillist

SEPTEMBER 10, 2020

Many CX, marketing and operations leaders are asking how they can use customer journey orchestration to deliver better, more personalized experiences that will improve CX and business outcomes, like retention, customer lifetime value and revenue. Journey orchestration goes beyond traditional personalization techniques.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

Guru

NOVEMBER 25, 2019

Here at Guru, we are firm believers that you need sales documentation to build a kick-ass sales team. In fact, integrating thorough sales documentation into your processes will make your team’s selling spiel second nature and create the room for reps to have more meaningful, personalized conversations with prospects.

Sales 63

Sales Personalization 63

TechSee

JANUARY 29, 2019

In addition, visual capabilities can help the customer choose the best product that fits his physical environment, to personalize the sales process and avoid NFF returns. With computer vision, marketers can personalize the customer journey like never before and optimize their campaigns. Computer Vision in Marketing.

CRM 164

CRM Personalization Self service Sales 164

Nuance

APRIL 27, 2020

In these environments, the health information management (HIM) person may [.] The post Supporting a healthy bottom line with clinical documentation improvement for rural facilities appeared first on What’s next. It’s a phrase that we all hear, and repeat, regularly, but it may be no truer than at rural and critical access hospitals.

Healthcare 61

Healthcare Personalization Management 61

AWS Machine Learning

APRIL 8, 2024

However, in many situations, you may need to retrieve documents created in a defined period or tagged with certain categories. To refine the search results, you can filter based on document metadata to improve retrieval accuracy, which in turn leads to more relevant FM generations aligned with your interests.

APIs 111

APIs Construction Chatbots Accountability 111

aircall

JUNE 2, 2021

When you meet face-to-face, you can also securely share sensitive documents and information. This way, any representative who deals with them can quickly access this information and personalize the conversation accordingly. . Top features include screen sharing (for presentations) and on-screen collaboration (for documents).

Personalization 62

Personalization Customer Service B2B Self service 62

Solvvy

JUNE 17, 2021

Personalization and automation seem to be diametrically opposed. Consumers expect a personalized experience, but they also expect immediacy and accurate responses that can only be achieved with automation. When it comes to automated, personalized support, reading subscription service Scribd knocks it out of the park.

Personalization 71

Personalization Customer Experience Chatbots Upselling 71

AWS Machine Learning

JULY 8, 2022

OCR has been widely used in various scenarios, such as document electronization and identity authentication. Because OCR can greatly reduce the manual effort to register key information and serve as an entry step for understanding large volumes of documents, an accurate OCR system plays a crucial role in the era of digital transformation.

Best practices 86

Best practices Scripts Construction Management 86

CSM Magazine

JULY 14, 2021

Progress is constant and setting personal development goals can help you become a better version of yourself. While you have to take care of the first part on your own, this article will explain: What is personal development? What are the categories of personal development? What are personal goals examples?

Personalization 52

Personalization Education Time management Feedback 52

Education Services Group

MARCH 30, 2022

Journey maps are meant to track personal interactions with your customers, both physical and digital. However, layering in moments of personal connection to your map will help you understand your customer’s emotional journey. Sometimes the simplest acts of kindness or appreciation can lead to the biggest moments of “wow!”

Journey mapping 52

Journey mapping Best practices Personalization Customer Experience 52

CCNG

OCTOBER 25, 2023

Alignment between business requirements documentation and key success factors is critical for successful decision-making within business units.

CCNG 195

CCNG Technology Employee engagement Government 195

CSM Magazine

MARCH 10, 2021

Whether you are a personal injury lawyer or deal with business law, you need to adopt a customer-centric approach to achieve client satisfaction and loyalty. Here are twelve ways your personal injury legal practice can stand out as excellent. Automate the document signing process by allowing clients to use e-signing.

Personalization 52

Personalization Customer Service Customer Care outsourcing 52

Nuance

JULY 23, 2019

For all the talk and shifts towards all-things digital and connected in our personal lives, many businesses are still slow to make a move toward automated and optimized document processes. A recent study found that 84% of small companies, as one example, often rely on manual input methods to complete reporting and other documentation.

Personalization 40

Personalization 40

Kayako

APRIL 21, 2016

By creating documented procedures for them, you can build this trust and achieve consistent results. If the agent had documented procedures to follow, this simply would not have happened. What are documented procedures? Documented procedures (simply put) are documents that everyone in your company has access to.

Customer Support 58

Customer Support Best practices Customer retention Personalization 58

AWS Machine Learning

FEBRUARY 29, 2024

Knowledge Bases for Amazon Bedrock automates synchronization of your data with your vector store, including diffing the data when it’s updated, document loading, and chunking, as well as semantic embedding. It then employs a language model to generate a response by considering both the retrieved documents and the original query.

APIs 120

APIs Healthcare Scripts Enterprise 120

Mindtouch

FEBRUARY 5, 2018

At a high level, a personalized experience is about giving customers what they want. So, how do we improve customer success by delivering more personalized support content to each of our users? Authentication is another way to personalize content for a specific customer. Personalized Content, Diversified Outcomes.

Self service 63

Self service Personalization Accountability Marketing 63

AWS Machine Learning

DECEMBER 14, 2023

Amazon Comprehend customers can train custom named entity recognition (NER) models to extract entities of interest, such as location, person name, and date, that are unique to their business. To train a custom model, you first prepare training data by manually annotating entities in documents.

Banking 98

Banking Construction APIs outsourcing 98

Mindtouch

JANUARY 24, 2017

E-commerce is missing out on the chance to augment the consumer’s experience with the expert knowledge that is typically relegated to post-sale documentation. In the olden days (like, pre-Industrial Revolution), the person who made the goods was also the one who sold it. The Future of e-Commerce Is the Past.

Scripts 48

Scripts Sales Feedback Personalization 48

Call Experts

OCTOBER 23, 2019

Whether you have an in-house team for customer service or you’re using an app to help customers, personalized support solves everyone’s needs. Customer service teams must be developed to offer scalable personalized support. How to Provide Personalized Customer Service. Documentation Enhances the Workplace.

Personalization 53

Personalization Customer Service outsourcing Self service 53

CSM Magazine

APRIL 3, 2024

The introduction of the General Data Protection Regulation (GDPR) in May 2018 marked a significant shift toward protecting personal data privacy within the European Union (EU). It aims to give individuals more control over their personal data while also leveling the playing field for businesses. What Is GDPR?

Personalization 40

Personalization Customer Service 40

Certified Languages International

DECEMBER 22, 2023

Whether your business needs remote interpreting services to communicate with clients or you need document translation for your legal firm, the importance of professional, qualified interpretation providers cannot be overstated. Interpreters are needed for in-person or virtual settings.

Healthcare 52

Healthcare Banking Call Center Personalization 52

BlueOcean

MARCH 19, 2024

Your incumbent team are being personally impacted. And insist that your new partner do the same. Our second recommendation is to get a Memorandum of Understanding in place right away – what you need is a basic document that allows the outsourcer to begin work while the MSA and SOW get worked on. Yes, Legal, we’re looking at you.

outsourcing 71

outsourcing Customer Care Best practices Management 71

AWS Machine Learning

NOVEMBER 7, 2023

Instead of relying solely on their pre-trained knowledge, RAG allows models to pull data from documents, databases, and more. Utilizing natural language processing (NLP), Amazon Kendra comprehends both the content of documents and the underlying intent of user queries, positioning it as a content retrieval tool for RAG based solutions.

Enterprise 101

Enterprise APIs Engineering Accountability 101

VocalCom

OCTOBER 31, 2017

If relationships are personal by nature, what does that mean for your customer relations? According to Monetate, 79% of organizations that have exceeded revenue goals possess a documented personalization strategy. Use a tone that matches the customer’s personality. Match customers to agents with the appropriate skills.

Personalization 48

Personalization Contact center software Contact Center Customer effort 48

LiveChat

MAY 16, 2017

While there may be elements of truth to this, (check out the Burger-Flipping Robot that threatens to replace fast-food workers) companies who embrace automation in customer service often find that handing off the more repetitive support tasks to automation frees up time to provide better and more personalized customer service.

Personalization 48

Personalization Customer Service SaaS Engineering 48

CSM Magazine

JANUARY 25, 2024

This amazing achievement is a testament to the commitment of The UPS Store in providing exceptional and personalized service to its customers. You can get your photos printed, design custom invitations, laminate documents, and even get your mail forwarded to a new address.

Customer Service 52

Customer Service Feedback Personalization Marketing 52

ClientSuccess

APRIL 18, 2018

Develop, Document, and Strengthen Customer Lifecycle Plans. Principle 1: Develop, Document, and Strengthen Customer Lifecycle Plans. It ultimately comes down to whether or not they’ve developed, documented, and strengthened their customer lifecycle plans. Ensure Customer Onboarding Readiness.

Best practices 48

Best practices Accountability SaaS Metrics 48