AWS Machine Learning

MAY 24, 2023

In this three-part series, we present a solution that demonstrates how you can automate detecting document tampering and fraud at scale using AWS AI and machine learning (ML) services for a mortgage underwriting use case. Fraudsters range from blundering novices to near-perfect masters when creating fraudulent loan application documents.

APIs 74

APIs Metrics Management Personalization 74

AWS Machine Learning

NOVEMBER 3, 2022

In Part 1 of this series, we discussed intelligent document processing (IDP), and how IDP can accelerate claims processing use cases in the insurance industry. We discussed how we can use AWS AI services to accurately categorize claims documents along with supporting documents. Part 1: Classification and extraction of documents.

Analytics 80

Analytics APIs Healthcare Big data 80

Totango

NOVEMBER 21, 2019

Luckily, there’s a measure for that, too: customer satisfaction metrics. Therefore, you should not only track customer satisfaction, but you should also empower your customer success team to take action based on the lessons these metrics teach you, customer satisfaction metrics. . Document how long onboarding takes.

Best practices 91

Best practices Metrics Education Customer advocacy 91

AWS Machine Learning

NOVEMBER 22, 2023

When a customer has a production-ready intelligent document processing (IDP) workload, we often receive requests for a Well-Architected review. To follow along with this post, you should be familiar with the previous posts in this series ( Part 1 and Part 2 ) and the guidelines in Guidance for Intelligent Document Processing on AWS.

APIs 97

APIs Metrics Enterprise Benchmark 97

AWS Machine Learning

NOVEMBER 22, 2023

The IDP Well-Architected Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build secure, efficient, and reliable IDP solutions on AWS. This post focuses on the Operational Excellence pillar of the IDP solution.

Best practices 88

Best practices Metrics Feedback Enterprise 88

AWS Machine Learning

MARCH 28, 2024

For example, the training data used for BloombergGPT is 51% domain-specific documents, including financial news, filings, and other financial materials. An SEC filing is a financial statement or other formal document submitted to the US Securities and Exchange Commission (SEC). This creates a large number of documents over the years.

Finance 100

Finance Metrics Banking Engineering 100

PeopleMetrics

APRIL 12, 2017

And that time is quickly fading away, along with once-common practices like writing checks to pay monthly bills and physically signing mortgage application documents. It's easier to sell a metric to leadership if other high-performing institutions are using it. A metric that everyone understands is a metric that everyone can act on.

Metrics 87

Metrics Customer Experience Banking industry standards 87

AWS Machine Learning

FEBRUARY 26, 2024

In this post, we demonstrate a few metrics for online LLM monitoring and their respective architecture for scale using AWS services such as Amazon CloudWatch and AWS Lambda. Overview of solution The first thing to consider is that different metrics require different computation considerations. The function invokes the modules.

Metrics 116

Metrics Big data Analytics Engineering 116

Mindtouch

FEBRUARY 7, 2017

But if you look around for advice related to Customer Success metrics, you’ll find that the measures are all weighted towards revenue growth, and not driving value for the customer. Take this recent post from Business2Community on the “4 Customer Success SaaS Metrics the Can’t Be Ignored” : the can’t-miss metrics include: Churn/Retention.

Metrics 63

Metrics Best practices SaaS Marketing 63

AWS Machine Learning

APRIL 11, 2024

Organizations across industries want to categorize and extract insights from high volumes of documents of different formats. Manually processing these documents to classify and extract information remains expensive, error prone, and difficult to scale. Categorizing documents is an important first step in IDP systems.

APIs 105

APIs Banking Enterprise Engineering 105

AWS Machine Learning

SEPTEMBER 27, 2023

Solution overview MDaudit built an intelligent document processing (IDP) solution, SmartScan.ai. Designed with client-level isolation at the document level, MDaudit customers start by uploading their ADR documents via a web portal to Amazon Simple Storage Service (Amazon S3). can process scanned PDFs without manual review.

Healthcare 103

Healthcare Engineering SaaS Analytics 103

CSM Magazine

APRIL 17, 2024

Providing extensive online support documentation can help customers with commonly asked questions to increase bandwidth and support downstream workflows as needed. Understand Inputs and Outputs People analytics and customer service systems provide countless metrics that can help you assess the balance of efforts vs. outcomes.

Customer Service 59

Customer Service Scripts Banking Analytics 59

OctopusTech

MARCH 3, 2024

Outline detailed requirements around business objectives, user journeys, features, content strategy, and success metrics. All this becomes the product specification document that outsourced vendors would refer to build and test against. More importantly, own overall success metrics – track adoption, and user feedback.

outsourcing 62

outsourcing Technical Support Government Metrics 62

AWS Machine Learning

JANUARY 8, 2024

AWS customers in healthcare, financial services, the public sector, and other industries store billions of documents as images or PDFs in Amazon Simple Storage Service (Amazon S3). In this post, we focus on processing a large collection of documents into raw text files and storing them in Amazon S3.

Scripts 90

Scripts Construction APIs Healthcare 90

AWS Machine Learning

AUGUST 3, 2022

Amazon Comprehend is a natural-language processing (NLP) service you can use to automatically extract entities, key phrases, language, sentiments, and other insights from documents. All you need to do is load your dataset of documents and annotations, and use the Amazon Comprehend console, AWS CLI, or APIs to create the model.

Benchmark 71

Benchmark APIs Metrics Scripts 71

ClientSuccess

APRIL 18, 2018

Develop, Document, and Strengthen Customer Lifecycle Plans. Principle 1: Develop, Document, and Strengthen Customer Lifecycle Plans. It ultimately comes down to whether or not they’ve developed, documented, and strengthened their customer lifecycle plans. Step 4 – Create well-documented plans.

Best practices 48

Best practices Accountability SaaS Metrics 48

AWS Machine Learning

MARCH 1, 2023

Amazon Comprehend is a managed AI service that uses natural language processing (NLP) with ready-made intelligence to extract insights about the content of documents. It develops insights by recognizing the entities, key phrases, language, sentiments, and other common elements in a document.

APIs 71

APIs Metrics Accountability Scripts 71

AWS Machine Learning

FEBRUARY 2, 2024

Overview of RAG The RAG pattern lets you retrieve knowledge from external sources, such as PDF documents, wiki articles, or call transcripts, and then use that knowledge to augment the instruction prompt sent to the LLM. Before you can start question and answering, embed the reference documents, as shown in the next section.

Big data 95

Big data Technology Management Engineering 95

TeamSupport

JULY 31, 2023

Take a look at how these customer support reporting features can benefit your company: Comprehensive Metrics Customer service metrics can be quantitative and qualitative measures that are used to evaluate company performance, progress towards goals, and overall success in any number of areas within a company.

Customer Support 97

Customer Support Metrics Coaching Marketing 97

AWS Machine Learning

DECEMBER 6, 2023

Such data often lacks the specialized knowledge contained in internal documents available in modern businesses, which is typically needed to get accurate answers in domains such as pharmaceutical research, financial investigation, and customer support. For example, imagine that you are planning next year’s strategy of an investment company.

Analytics 105

Analytics APIs Engineering Construction 105

JustCall

APRIL 15, 2024

Excessive workload strict metrics 2. Focus on quality over quantity metrics 6. The pressure to meet strict metrics, handle high call volumes, and provide top-notch customer service makes call centers incredibly demanding. There is also often a lack of performance metrics on which they are evaluated. Repetitive tasks 3.

Call Center 52

Call Center Agent burnout Scripts Metrics 52

The Northridge Group

NOVEMBER 4, 2021

While improving overall metrics is the end goal, coaching to metrics seldom brings sustainable results. Highly effective coaches know that coaching to behaviors is what improves metrics! While the goal is for each associate’s metrics to improve, it is incumbent upon managers to figure out how to tie those goals to behaviors.

Best practices 136

Best practices Coaching contact center associations Contact Center 136

AWS Machine Learning

FEBRUARY 16, 2023

New supported data formats Previously, Amazon Kendra supported documents that included structured text in the form of frequently asked questions and answers, as well as unstructured text in the form of HTML files, Microsoft PowerPoint presentations, Microsoft Word documents, plain text documents, and PDFs. As a data source.

Enterprise 73

Enterprise APIs Engineering Best practices 73

AWS Machine Learning

AUGUST 14, 2023

Enterprise search is a critical component of organizational efficiency through document digitization and knowledge management. Enterprise search covers storing documents such as digital files, indexing the documents for search, and providing relevant results based on user queries. Initialize DocumentStore and index documents.

Enterprise 73

Enterprise Scripts Best practices Analytics 73

Totango

NOVEMBER 27, 2023

Foster collaboration with clear communication and defined responsibilities The biggest angst between sales and CS is often a result of miscommunication that arises when there isn’t transparent documentation and sharing of information – especially when it comes to customer goals and objectives.

Sales 71

Sales Enterprise Accountability Metrics 71

COPC

APRIL 19, 2023

When designing a balanced scorecard, include the metrics related to your core values and ensure they are weighted appropriately. If you manage a sales organization, your scorecards wouldn’t be complete without conversion metrics. Agent-Level Scorecards Keep agent-level scorecards focused on agent-level metrics.

Metrics 71

Metrics Schedule adherence Benchmark Average Handle Time 71

AWS Machine Learning

MAY 5, 2023

Using architecture diagrams as an example, the solution needs to search through reference links and technical documents for architecture diagrams and identify the services present. With Amazon Kendra, you can search for results, such as images or documents, that have been indexed. join(", "), }; }).catch((error)

Engineering 101

Engineering APIs Scripts Enterprise 101

AWS Machine Learning

JANUARY 12, 2023

Amazon Comprehend is a fully managed and continuously trained natural language processing (NLP) service that can extract insight about the content of a document or text. The overriding goal for The Very Group’s engineering team was to prevent any PII data from reaching documents within Elasticsearch. Overview of solution. Conclusion.

Engineering 111

Engineering APIs Accountability Metrics 111

AWS Machine Learning

MAY 22, 2023

You can monitor performance metrics such as training and validation loss using Amazon CloudWatch during training. It develops insights by recognizing the entities, key phrases, language, sentiments, and other common elements in a document. Use Amazon Comprehend to create new products based on understanding the structure of documents.

APIs 94

APIs Scripts Metrics Accountability 94

AWS Machine Learning

MARCH 29, 2023

Even though evaluations are guided by the UNDP Evaluation Guideline, there is no standard written format for these evaluations, and the aforementioned sections may occur at different locations in the document, or not all of them may exist. Amazon Textract is used to extract data from PDF documents.

APIs 72

APIs Construction Metrics Technology 72

CSM Magazine

FEBRUARY 27, 2024

This includes documents, customer data, market research findings, social media metrics and more. These platforms often feature tools such as document-sharing capabilities, version control mechanisms, real-time editing options and project management functionalities that promote collaboration among teams.

Best practices 52

Best practices Marketing Analytics Metrics 52

Expivia

FEBRUARY 15, 2024

Key Features: Generative AI for dynamic customer interactions Continuous learning from interaction data Seamless integration with existing knowledge bases Enlighten Auto Summary: Streamlining Documentation Documentation and memoing are necessary but time-consuming aspects of customer service.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

Totango

MARCH 21, 2023

Finally, delivery happens via varied communication mechanisms such as self-service documentation portals, newsletters, and reviews that come together to make a meaningful impact on both sides of the equation. Don’t forget to make your feedback scalable.

Journey mapping 80

Journey mapping Benchmark Metrics Surveys 80

Select VoiceCom Blog

APRIL 17, 2023

Always remember to have every change documented and cite every reason. Establishing key performance indicators (KPIs) and monitoring these metrics help you measure progress and flag any factors that might be an issue in the long run. Having records can help with troubleshooting in the future.

Management 52

Management Business Process Outsourcing Best practices outsourcing 52