CSM Magazine

DECEMBER 12, 2019

All you have to do is download a forex demo account and start making transactions. A demo account works with virtual money, not a real budget, so you are safe from losing anything. Gamification in the Decision-Making Process. Based on the design and laws of computer video games, gamification is an advanced tool.

Gamification 52

Gamification Construction Accountability Coaching 52

SmartKarrot

DECEMBER 10, 2020

SaaS gamification is one such technique that has helped businesses up to a vast extent in this context. Gamification has turned out to be quite effective towards that end. The gamification market has grown so big that it was predicted to reach $2.8bn by 2016. What is SaaS gamification? People love games.

Gamification 11

Gamification SaaS Education Upselling 11

Balto

JUNE 3, 2022

Investing in a solution that supports gamification elements like badges, challenges, and leaderboards can do wonders for engagement. In fact, almost 90% of employees say that gamification makes them happier and more productive at work. Despite that, 69% of contact centers use no form of gamification whatsoever. Get a Demo.

Gamification 52

Gamification Scripts Contact Center Surveys 52

Aspect

JANUARY 30, 2019

> Gamification. Gamification als Methode, die das Erlernen von neuem Wissen und neuem Verhalten spielerisch unterstützt, ist zwar kein neuer Gedanke, aber ein Trend, der an Fahrt gewinnt. Es ist auch eine Möglichkeit, Mitarbeiter zu halten, die sehr flexibel sein möchten. >

Gamification 54

Gamification Self service Contact Center Chatbots 54

Calltools

MARCH 22, 2023

To combat this, keep your agents engaged in their work through gamification software, monthly work incentives, and creative offerings. Request a demo today to learn more about how CallTools can help you enhance your call center. In turn, this can go a long way in retaining employees over the long run.

Contact Center 98

Contact Center Gamification Morale Feedback 98

Tethr

MARCH 31, 2020

Every other Thursday, we hold a Product Brown Bag Demo Lunch where we discuss new Tethr features over a Tethr-provided lunch. Gamification works. Gamification involves putting game-playing elements into non-game environments. We’re never too old for games.

Gamification 74

Gamification Sales Personalization 74

Playvox

JANUARY 13, 2022

Gamification. More contact centers are using gamification to complement their training programs and to incentivize teams. Related Article: 3 Performance-Boosting Benefits of Contact Center Gamification.

Cloud contact 52

Cloud contact Best practices Contact Center Gamification 52

Balto

OCTOBER 20, 2022

6) Use Gamification. With gamification, you’ll encourage agents to hit all their marks during customer interactions and everyone will have transparency in the QA process. Get a free demo and see the benefits for yourself. Get a Demo. Stop Mistakes Before They Become Habits.

Best practices 52

Best practices Call Center Gamification Coaching 52

Vistio

DECEMBER 23, 2020

Gamification, contests, and prizes, for example, are just a few of the tricks the industry has tried to keep agents engaged. And unless that changes, any gamification or prizes are just covering up the symptoms of a bad agent experience. Schedule a demo today. Ready to learn more about Vistio?

Gamification 52

Gamification Contact Center Customer Service Customer Experience 52

Quiq

DECEMBER 29, 2021

Boost employee engagement with gamification. Gamification. . Gamification brings an element of competition and fun to your customer service objectives. Engaging employees with gamification can help increase their productivity. Get a demo. Keep reading to discover the top 5 ways you can get ahead in 2022.

Gamification 52

Gamification Chatbots Sales Surveys 52

Fonolo

DECEMBER 6, 2022

Use incentives and gamification . Get your Voice Call-Back demo today! Promote agent growth and development . Offer on-going training . Provide opportunities for advancement . Set up coaching, mentoring, and buddy systems. . Use role-playing and practice empathy . Use technology like speech analytics .

Contact Center 142

Contact Center Call Center call center software Abandon rate 142

Balto

MARCH 13, 2023

Gamification and agent customization personalizes each agent’s experience and needs so they can to perform at their best. Or if you’d rather jump to the chase, schedule a demo here. Keep Your Agents Happy With Balto If you want to learn more, check out our definitive guide here , completely free.

Coaching 52

Coaching Gamification Contact Center Surveys 52

Playvox

APRIL 25, 2023

Here are some ideas: Incorporate gamification into your agent training and professional development program. Request a demo to see how Playvox solutions empower agents to feel engaged in the process and deliver better customer service and support. The remote and hybrid workforce is here to stay.

Contact Center 79

Contact Center Contact center software Gamification Feedback 79

aircall

OCTOBER 17, 2022

Some of my colleagues prefer to keep their day completely wide open and schedule meetings & demos on an ad-hoc basis, but I like to handle all of my follow-ups and admin tasks at the same time to be as productive as possible. Extrinsic vs. Intrinsic Sales Motivation Factors & How to Ignite Them with Gamification.

Sales 117

Sales Gamification Metrics Accountability 117

UJET

NOVEMBER 3, 2020

Instead of just relying on text and videos to train your agents, AI empowers you to offer gamification training—or interactive, game-style training courses. And this is good for two reasons: Gamification keeps your agents more engaged in the training program. AI Streamlines Agent Training. Agents are more likely to retain information.

Customer Service 82

Customer Service Virtual Agent Interactive Voice Response Gamification 82

UJET

NOVEMBER 3, 2020

Instead of just relying on text and videos to train your agents, AI empowers you to offer gamification training—or interactive, game-style training courses. And this is good for two reasons: Gamification keeps your agents more engaged in the training program. AI Streamlines Agent Training. Agents are more likely to retain information.

Customer Service 72

Customer Service Virtual Agent Interactive Voice Response Gamification 72

Playvox

NOVEMBER 16, 2021

More companies are using gamification to train their employees. Schedule a demo today. The respectful approach reinforces the Sweaty Betty core value of caring for each other, while also empowering agents to take immediate action. Sweaty Betty built a training library in the Learning hub that’s part of its quality management solution.

Quality management 78

Quality management Management Coaching Contact Center 78

Playvox

FEBRUARY 23, 2022

One proven way to motivate your team is to drive engagement with gamification. Today, companies worldwide are using gamification to great effect to enhance employee engagement and productivity. The Psychology Behind Gamification. Why Does Gamification Work? Maslow’s Hierarchy of Needs Five Stage Pyramid.

Gamification 73

Gamification Contact Center Employee engagement Morale 73

Balto

FEBRUARY 20, 2023

Or if you’d rather jump to the chase, schedule a demo here. We have three primary services: Real-Time Guidance for empowering agents, Real-Time QA for automatic call scoring, and Real-Time Coaching for proactive coaching. If you want to learn more, check out our definitive guide here , completely free.

Coaching 52

Coaching Average Handle Time Gamification Contact Center 52

Playvox

NOVEMBER 15, 2022

Making things fun with gamification. Request a demo of Playvox Workforce Management today. . Showing agents the role they have to play in the company’s overall success. Investing in technology that supports engagement. Providing visibility to the metrics that matter most to the business. Encouraging collaboration.

Management 86

Management Schedule adherence Coaching Contact Center 86

Playvox

MARCH 12, 2023

Implementing gamification and incentive programs, offering flexible work arrangements, and creating a positive work environment that encourages employee engagement can help reduce turnover and keep your team happy. Request a demo or free trial today to see how our solutions can help you achieve your goals.

Contact Center 52

Contact Center Gamification Metrics Quality management 52

Serenova

AUGUST 30, 2019

CxEngage wallboards can display leaderboards and racing screens; gamification rankings, awards and achievements; or employee birthdays and spotlights. Click here to schedule a demo and learn more. All of which cause agents to feel acknowledged and special among their peers.

Morale 60

Morale Gamification Coaching Employee engagement 60

Playvox

JANUARY 5, 2022

Another fun way to recognize your team is through gamification. Or request a demo to learn more about the tools Playvox offers to help you unlock your team’s full potential. It can deliver positive feedback on a client interaction, recognize an agent’s strengths, or simply express appreciation for their contributions to the team.

Contact Center 72

Contact Center contact center workforce Gamification Coaching 72

Balto

NOVEMBER 2, 2022

In addition, gamification is another excellent way to help keep employees motivated. With gamification, you can use leaderboards, challenges, and games to reward your team and allow them to enjoy some friendly competition across the group. Motivation is also essential to the success of your call center.

Call Center 52

Call Center Management Average Handle Time Gamification 52

Playvox

APRIL 5, 2022

Schedule a demo now. Are you ready to take a closer look at what the Playvox workforce engagement management suite can do for your contact center?

Contact Center 77

Contact Center Coaching Metrics Average Handle Time 77

Balto

SEPTEMBER 23, 2022

Gamification is built into the Balto platform, including challenges, leaderboards, and badges. Book a demo today. With Balto, you can let agents set up the platform and put their personal stamp on it. They can choose different themes or compete to win prizes, such as custom animations. Want to see Balto in action?

Scripts 52

Scripts Gamification Benchmark Surveys 52

Serenova

JULY 7, 2020

You can pair this with gamification that encourages learning. To see the power of Serenova for yourself, contact us for a demo. Plus, with insights into regular metrics, your agents will better understand how to improve their outcomes so they can deliver outstanding customer experiences.

Call Center 96

Call Center Scripts contact center solutions Coaching 96

NICE inContact

JANUARY 24, 2017

Maybe you’ve even involved them in some pre-Go-Live meetings or shown them a demo to offer a sneak peek. As with all contact center gamification , make sure you are driving the right behaviors, that all agents have an opportunity to win, and that guidelines are clear.

Call Center 55

Call Center Technology Contact Center Gamification 55

Serenova

JULY 7, 2020

You can pair this with gamification that encourages learning. To see the power of Serenova for yourself, contact us for a demo. Plus, with insights into regular metrics, your agents will better understand how to improve their outcomes so they can deliver outstanding customer experiences.

Call Center 52

Call Center Scripts contact center solutions Coaching 52

CX Journey

NOVEMBER 12, 2015

The point of our exercise, where much went wrong – but that is the curse of the ‘live demo’ – was to design more fun ways for customers to give feedback. So, it makes sense to think about gamification here. Getting (or not getting) a pair of bongos to work, through tapping a lump of play-doh and a satsuma, is quite an experience.

Gamification 63

Gamification Airlines Construction Coaching 63

aircall

MAY 4, 2022

Sales Gamification—Your Secret Weapon. Autonomy, mastery, empowerment, and social influence are each powerful currencies, and gamification activates all of these. These sales gamification tools make daily tasks fun and rewarding, which helps people stay motivated and engaged in their work. .

Gamification 62

Gamification Sales Coaching Upselling 62

Win the Customer

FEBRUARY 3, 2016

Comprehensive video demo. Gamification’ facility to boost the productivity of support teams through motivation and awards. What’s more, it offers a free 30-day trial so you can decide if it’s for you. Features: Excellent customer support during business hours. Custom URL. Integration with other review sites and social media.

Customer Experience 64

Customer Experience Feedback Gamification Metrics 64

SmartKarrot

SEPTEMBER 15, 2020

Widget Training Tools Use of Analytics Live Free Demos Aim for Milestones Feedback Options. Your learners should know the training they need and get it with one-click access to their learning paths, events, courses, and gamification. Free Live Demos. Here are the top 5 features to look for in a SaaS customer onboarding software.

SaaS 10

SaaS Gamification Analytics Feedback 10

Playvox

MARCH 27, 2023

One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Gamify Your Service Center Gamification has become a popular way to motivate employees and boost contact center productivity in service and support centers. Request a demo today to learn more!

Contact Center 84

Contact Center Gamification Coaching Quality management 84

SmartKarrot

JANUARY 27, 2022

Gamification. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo. Once a learner or customer completes the course, they will receive a certificate. This is unique and helps companies understand if the user understood the product or not.

Education 19

Education Journey mapping SaaS B2B 19

Playvox

APRIL 27, 2023

Gamification: Sometimes Work Can Be Fun And Games Contact center gamification includes a wide variety of strategies and programs designed to introduce friendly competition, social recognition, and a sense of progression into the day-to-day activities of your agents. The gamification software Kahoot!,

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

SmartKarrot

JUNE 17, 2022

As self-serve onboarding eliminates the need for the users to go through long product demo videos to get started. Another way is by providing them with a score (gamification) for the progress that they have made. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo. More effective!

SaaS 10

SaaS B2B Self service Best practices 10