Playvox
APRIL 11, 2023
Related Article: Five Coaching Tips For Contact Center Agents that Work 4. Use Gamification Gamification can be a powerful tool for keeping contact center agents engaged. In addition to motivating agents, gamification also adds a sense of friendly competition and accomplishment to everyday tasks.
Balto
JUNE 3, 2022
Investing in a solution that supports gamification elements like badges, challenges, and leaderboards can do wonders for engagement. In fact, almost 90% of employees say that gamification makes them happier and more productive at work. Despite that, 69% of contact centers use no form of gamification whatsoever.
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Serenova
JULY 7, 2020
Advanced contact center solutions can use the metrics and KPIs to dynamically prescribe tailored training courses and coaching sessions. You can pair this with gamification that encourages learning. Regardless of their experience level, agents need to quickly master the latest contact center technologies and approaches.
Playvox
APRIL 25, 2023
Here are some ideas: Incorporate gamification into your agent training and professional development program. Request a demo to see how Playvox solutions empower agents to feel engaged in the process and deliver better customer service and support. The remote and hybrid workforce is here to stay.
Balto
NOVEMBER 2, 2023
Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company. minutes, thanks to Balto’s AI-powered, real-time guidance for agents.
Serenova
JULY 7, 2020
Advanced contact center solutions can use the metrics and KPIs to dynamically prescribe tailored training courses and coaching sessions. You can pair this with gamification that encourages learning. Regardless of their experience level, agents need to quickly master the latest contact center technologies and approaches.
Playvox
MARCH 12, 2023
Reduce Turnover High turnover rates can be a significant challenge for any contact center. Implementing gamification and incentive programs, offering flexible work arrangements, and creating a positive work environment that encourages employee engagement can help reduce turnover and keep your team happy.
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