Playvox

NOVEMBER 15, 2022

For contact center managers, this phrase rings in their heads each time they create a forecast, build a schedule, or track schedule adherence. . All of these have a significant impact on an organization and the bottom line, but you can find savings through schedule optimization. Making things fun with gamification.

Management 86

Management Schedule adherence Coaching Contact Center 86

Playvox

JUNE 22, 2023

Schedule Adherence Schedule adherence is the amount of time agents work that coincides with the time period they are scheduled to work — sometimes simply called adherence. The time considered in adherence includes on-queue time, off-queue work, and activities such as meetings and training.

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

Serenova

JUNE 5, 2020

It minimizes administrative effort, improves agent engagement and schedule adherence, and reduces labor costs. Gamification options can also promote a stronger feeling of community. For more about the Serenova tools that can help your contact center thrive in crisis, contact us for a demo. Forecasting.

Call Center 75

Call Center Schedule adherence Contact Center Gamification 75