OctopusTech

FEBRUARY 12, 2021

Simply put, a customer support outsourcing firm or a BPO is only as good as its last performance. And this means that they need to deliver customer support round the clock and every time. A visual depiction of the customer journey simplifies the task of the customer support representative.

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OctopusTech

FEBRUARY 7, 2020

As the teen years have ended with great successions of technological advancements, 2020 has brought innovative hopes for customer support outsourcing. Forrester predicts that brands will spend $8 billion more on customer service agents in 2020 than the previous year. Automation Backed Support. Online Preferences.

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OctopusTech

MARCH 1, 2021

In an age of globalization and technical know-how, Vertical and Horizontal outsourcing practices are becoming increasingly common in call center activities. The various elements of Vertical and Horizontal outsourcing include Customer call center services, BPO outsourcing, and telemarketing.

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Select VoiceCom Blog

JUNE 16, 2022

Today, there are many ways to obtain customer support for your business, so it's important to weigh your options carefully. The post AI vs. Human Customer Support: Which One Should You Go For? appeared first on Telemarketing & Call Centre Outsourcing in Philippines. Here are some facts to help you out!

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Grupo Noa

FEBRUARY 18, 2022

The present-day businesses acknowledge the credibility of call centers, supporting businesses of all types and sizes with 100% result-driven services. From multinational companies to SMEs, outsourcing to an American Call Center offers them more advantages from improving their workforce to reducing costs. 24/7 Customer Service.

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Grupo Noa

FEBRUARY 18, 2022

The present-day businesses acknowledge the credibility of call centers, supporting businesses of all types and sizes with 100% result-driven services. From multinational companies to SMEs, outsourcing to an American Call Center offers them more advantages from improving their workforce to reducing costs. 24/7 Customer Service.

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outsourcing Call Center Telemarketing Outbound sales 52

Vcaretec

SEPTEMBER 11, 2023

Hiring a professional Call Center Outsourcing Company is a trend that is quickly gaining on; it is commonly accepted in the business world that outsourcing makes businesses healthier. Flexible call center services may be obtained through outsourcing. A Call Center Outsourcing Company can help with that.

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Babelforce

JULY 8, 2021

Are outsourced teams as effective? Scaling customer service is not easy (or cheap). . If you choose this route, you’ll outsource all or part of your contact center operations to a third party. You think you can save money by outsourcing to a place with a lower cost of living. Customer support.

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Select VoiceCom Blog

JULY 7, 2020

However, if you lack the necessary human (and financial) resources, it might be challenging for you to offer high-quality customer service. What you can do instead is to outsource your customer support. The BPO company can attend to your customer […].

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Quality Contact Solutions

DECEMBER 31, 1969

Many companies outsource their inbound call center work. Increased customer satisfaction. We all want our call into customer support for any reason to be handled professional and timely. When you outsource to a company that has the latest and most up to date technology, your customers can tell.

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Anexa BPO

NOVEMBER 20, 2020

Outsourcing is one of the most widely utilized business practices of our time, and it isn’t hard to guess why – results. In part one of our blog, we discussed the basics as well as the value of data entry and telemarketing in your business model. Customer Support. . Social Media Customer Support and Management. .

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Blueship Call Center

APRIL 10, 2023

Are you considering outsourcing your customer care department? For several reasons, many firms are thinking about outsourcing their customer support. Outsourcing is more feasible than ever because of quickly growing technology and a globe that is becoming more linked.

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Anexa BPO

JANUARY 3, 2021

This is because commonly, budget and business needs would be better met via outsourcing than developing an entire full-time staff in-house. Outsourcing on the other hand allows businesses more freedom in terms of employment timeline, project customization and budget. . Outsourcing – Should I Enlist a Company or Freelancer?

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CSM Magazine

JULY 2, 2021

Why You Need to Outsource Call Center Answering Services. There are many reasons why you might want to outsource to the call center market. You may be new to outsourcing and wondering how exactly this service can help you. In 2021, the Telemarketing & Call Centers sector in the USA would have a market share of around 24.2

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Anexa BPO

NOVEMBER 20, 2020

Although there are many different ways that you can ensure the smooth and productive running of your business, BPO (Business Process Outsourcing) is a great way to fill in some of the areas where you may not be able to focus all of your valuable attention. Outsourcing these departments is wise for a multitude of reasons.

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OctopusTech

JULY 18, 2019

India is the first country that comes to mind whenever any western nation, including Australia, think about outsourcing their company’s non-essential functions and rightly so. Why do Australian Companies choose to Outsource to India? The post How Australian Companies Benefit from Outsourcing to India appeared first on Octopus Tech.

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Anexa BPO

MARCH 31, 2021

BPO (Business Process Outsourcing) companies have evolved, expanded and improved over the past several years; providing the freedom for both SMBs and global enterprises to further business development. Today we will take a deep dive into the world of outsourcing – and in particular – BPO companies and their advantages.

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OctopusTech

MARCH 16, 2020

Since eCommerce stores juggle between too many processes with limited resources at hand, outsourcing opens the door to convenient customer support in terms of inappropriate content online, product returns and so on. E-commerce companies require efficient customer support outsourcing to persuade online shoppers.

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OctopusTech

MAY 10, 2018

A telemarketing service is a quick and affordable method that uses the telephone to contact prospective customers in order to help generate leads, make sales along with gathering marketing information. It is a highly interactive tool that is used by various companies to make sales by contacting customers. Debt Collection.

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OctopusTech

NOVEMBER 15, 2020

So, with a growing demand for e-games, it is becoming important to get help via Customer Support Services on time. Thus, most of the gaming platforms are hiring Customer Service Outsourcing services for customer support to retain more paying customers. Five Principles of Successful Customer Support.

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OctopusTech

OCTOBER 3, 2020

On the other hand, a complex checkout process may lead to the loss of customers. The companies also hire Customer Support Outsourcing services to enhance customer experience. Know Why the Customers Are Leaving Without Purchasing. Hence, customers can get answers to all their queries while checking out.

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OctopusTech

JULY 29, 2020

And at that point, customer service outsourcing can back your business strongly no matter which industry you tackle with. Between all your business’s daily operations, managing staff, and attending important meetings, will you or your support team be able to find the time for chasing after delinquent accounts? Time and focus.

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Anexa BPO

OCTOBER 19, 2020

In part one of our blog, we discussed the benefits as well as the downfalls of telecommunication-based customer service. In part two we will cover the basics of social media and online customer support, and why outsourcing is the superior choice for this direction. Why Outsourcing? .

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OctopusTech

APRIL 18, 2024

These skills trend the services to a level of patient care and set the base for continuous development and acquisition of new customers. Smiling customer support operator at work. We prioritize prompt and effective customer service, from cross-selling and issue resolution to lead generation and sales.

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Global Response

JANUARY 31, 2024

You’ve decided to outsource customer service to a third-party provider. Here are the top five regulations that affect call centers in the USA today: The Payment Card Industry Data Security Standard (PCI DSS) : Call centers are not allowed to record, store, or save customer credit card information.

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Anexa BPO

SEPTEMBER 18, 2020

Any customer-facing department should be well-trained and skilled at the art of communication. Outsourcing companies have mastered this artform, which is why so many brands entrust call center activities to reputable BPO companies. The Role of Outsourcing Companies. Outsourcing Companies Have the Necessary Resources.

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Anexa BPO

JANUARY 27, 2021

Marketing is as essential as manufacturing, which is as essential as customer support – i.e., call centers. They keep the wheels turning (aka, the customers happy and coming back). BPO companies are incredibly multifunctional – not only because of the many areas they cover (telemarketing, data entry, customer support etc.),

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Anexa BPO

MAY 14, 2020

Outsourcing is a highly economical and practical option for companies of all sizes – there are many reasons why CEOs have turned this smart business practice into the gold standard for operating a product or service-based company. What Is Business Process Outsourcing? .

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Anexa BPO

JANUARY 3, 2021

Business Process Outsourcing (BPO) companies have been around for decades, providing highly professional teams and effective solutions for businesses in periods of growth, or businesses requiring full-time management of specific areas. This might include customer service and social media customer support, telemarketing or data entry.

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Global Response

JULY 23, 2023

In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. We have decades of experience managing outsourced call center teams, so we’ve talked to a lot of companies—both those who decided to outsource and those who didn’t.

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OctopusTech

MARCH 9, 2021

Octopus Tech Solutions is a next-generation call center outsourcing company that has helped numerous organizations to reinvent their businesses for the digital age. We’ve grown to become one of the leading outsourcing companies in customer support.

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Global Response

SEPTEMBER 11, 2023

Traditional call centers offer support for inbound or outbound customer communications via voice calls. This can include things like telemarketing, surveying, appointment setting, customer service, technical support or other areas of service. If you’re unfamiliar, here’s a quick breakdown: Call centers.

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Global Response

FEBRUARY 13, 2022

Either way, it might be time to outsource your call center. Business process outsourcing (BPO) is, as the name suggests, outsourcing one or many of your business operations to a third-party provider or service. BPO contact centers serve as an expanded call center for the modern customer experience.

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Select VoiceCom Blog

AUGUST 9, 2021

Yes, telemarketing has had a bad rap for being a traditional and interruptive form of advertising, […]. The post Ace Your Sales Calls: Stats, Techniques, Best Practices appeared first on Telemarketing & Call Centre Outsourcing in Philippines.

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Select VoiceCom Blog

FEBRUARY 1, 2022

A CFI Group study backs this up with results that show that more than 76% of consumers prefer phone calls to reach customer service representatives (CSR). The post 10 Must-Have Call Centre Tools for 2022 and Beyond appeared first on Telemarketing & Call Centre Outsourcing in Philippines.

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Select VoiceCom Blog

JANUARY 7, 2022

In turn, providing a stellar customer experience will improve retention rates and turn your clients into […]. The post 8 Creative Ways to Personalise Your Customer Service appeared first on Telemarketing & Call Centre Outsourcing in Philippines.

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Global Response

DECEMBER 5, 2022

Nothing is more crucial to running an effective customer support system than managing rates and pricing. Do you need services other than customer support? Most customer support calls are handled over the phone. Outsourced call centers are run by a separate company from the one needing call services.

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