Nicereply

NOVEMBER 23, 2023

Customer satisfaction is at the heart of successful Customer Experience (CX). But staying focused on customer satisfaction can be tough with so many daily tasks and goals. Let’s dive into a list of customer satisfaction quotes, meant to inspire and keep you rooted in the importance of great customer experience.

SaaS 59

SaaS Feedback Brand ambassadors B2B 59

Kayako

JULY 19, 2016

One of the biggest misconceptions is that customers value brief moments of extraordinary delight over quick and easy help. But there is a harsh reality facing customer-centric businesses: any interaction with your support team is 4x more likely to drive customer disloyalty versus actually improving their experience.*.

Customer Service 50

Customer Service Customer centricity Self service Personalization 50

LiveChat

AUGUST 14, 2018

Building your customer service, it’s good to start with the company’s values. After all, delivering the best possible customer experience comes from creating a customer-centric organization. You simply need to be ready to go an extra mile to make the interaction with your brand memorable.

Best practices 46

Best practices Customer Service Customer centricity Customer Support 46

Kayako

MARCH 21, 2017

In the age of disloyalty , it’s easy for your customer to jump ship from one subscription business or ecommerce store to another. How do you make a customer feel respected and gain their trust? Customer trust is a reciprocal behavior to what they receive. Why customer trust is important for brand loyalty. Donald Porter.

Education 84

Education Best practices Feedback Personalization 84

Kayako

MARCH 14, 2017

Could your company be blamed for a failed essay? Warby Parker are just one of many brands in the fast-growing vCommerce space who are inciting incredible customer love as a result of their their dogged focus on delivering fantastic customer experiences – and reaping the rewards: their latest funding pegs them at an eye-watering $1.2

Customer Experience 39

Customer Experience Advertising Feedback Sales 39

LiveChat

JANUARY 24, 2017

When it comes to delivering exceptional service, there’s a big competition among companies. That’s great, but is your customer service also that good? If it’s not, you can be sure that most customers who buy a product from you, won’t come back in the future. Train people in customer service.

Customer centricity 31

Customer centricity Airlines Surveys Education 31

C Space

JUNE 8, 2020

We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. … While we have made some progress over the past couple of years, we have a long way to go,” he said about Nike’s diversity and inclusion efforts. The Brand Move Roundup – June 8, 2020.

Government 40

Government Advertising Transportation Sales 40

LiveChat

MARCH 15, 2016

Recently, I’ve read an interesting customer service story. It was a story of an American Express customer who made a decimal mistake while making a payment and paid thousands of dollar instead of hundreds. A few days later the customer has received a call from his wife with information that all their debit cards are suspended.

Accountability 52

Accountability Customer Service CRM Personalization 52

C3Centricity

NOVEMBER 15, 2015

Brand stories are perhaps one of the easiest ways to resonate with customers. Brand stories are perhaps one of the easiest ways to resonate with customers. The hero is introduced as being rejected or badly treated by family, friends, circumstances, or the world in general. One of the best places to find great stories is on TED.

Scripts 48

Scripts Airlines Finance Marketing 48

LiveChat

FEBRUARY 15, 2016

Poor customer experience is more expensive than we think. And, as you can expect, it’s not easy to compensate these customers for it. Other words, every single customer service agent is responsible for how customers perceive your brand. You’ll learn how The Walt Disney Company hires right people and train them.

Customer Service 53

Customer Service Personalization Customer Experience Customer Support 53