CSM Practice

JUNE 19, 2019

For a high growth company with a growing customer base, the solution to scaling customer education might a calculated blend of on-site and online training for different account segments or customer stakeholder roles. The customer success team needs to consider the customer feedback in the scaling process.

Education 67

Education SaaS Feedback Accountability 67

SmartKarrot

OCTOBER 7, 2021

Regularly analyzing and interpreting customer feedback to draw insights and help improve user experience. Deliver and communicate ROI for the customers throughout the customer lifecycle via Strategic Business Reviews (SBR’s). Co-ordinating implementation and Support hand-over for customers.

Upselling 19

Upselling Customer advocacy Enterprise Coaching 19

CSM Practice

JUNE 19, 2019

For a high growth company with a growing customer base, the solution to scaling customer education might a calculated blend of on-site and online training for different account segments or customer stakeholder roles. The customer success team needs to consider the customer feedback in the scaling process.

Education 40

Education SaaS Feedback Accountability 40

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

TLC Associates

JUNE 20, 2019

Start with previous customer service metrics. Santa needs elves in the workshop and your business needs agents to keep handle times low and satisfaction high. Their morale has an impact on your retention rates and overall quality of customer resolutions. Want the best results from your retail customer service?

Customer Service 40

Customer Service Average Handle Time Abandon rate outsourcing 40

SmartKarrot

MAY 28, 2021

It is calculated by the CES Index which measures value by asking customers to vote how easy it was to work or be associated with you. This metric is an evaluation of all your departments. Ensuring customer success will mean that the entire company should be tuned to be customer centric. Like what you are reading?

SaaS 10

SaaS Education Customer retention Upselling 10

SmartKarrot

MAY 10, 2021

Work with customers to quantify business value and ROI, solidifying the value of the platform to the organization. Develop domain expertise in our key verticals through deep customer collaborations, general research and attending industry events/conferences. Driving the customer’s business transformation and operational excellence.

Best practices 10

Best practices Enterprise B2B Metrics 10

SmartKarrot

SEPTEMBER 10, 2020

They organize workshops and training modules for employees to ingrain the customer-centric values in them. If required they are also involved in hiring the right candidates for such customer-centric roles. Building customer loyalty programs and feedback. Using metrics. How does the CCO achieve their vision?

Chief Customer Officer 10

Chief Customer Officer Customer centricity SaaS Upselling 10

SmartKarrot

NOVEMBER 18, 2020

Apply here: [link] Role: Strategic Customer Success Manager Location: San Francisco, CA, US Organization: Miro As a Strategic Customer Success Manager, you will manage a portfolio of 25-35 Enterprise customers. Maximize customer retention metrics. Provide technical and systems management advisory services.

Customer advocacy 10

Customer advocacy Best practices Finance Enterprise 10

Playvox

MARCH 27, 2023

This could include a combination of classroom training, on-the-job training, learning courses , and workshops. The training should cover a range of topics, such as customer service skills, communication skills, product knowledge, and technical skills. Related Article: 7 Simple Tips To Give Quality Feedback In Your Call Center 3.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

CSM Practice

MARCH 26, 2017

In many respects, the most effective programs run in a very “Customer Success“ sort of way: their primary objective is fostering a trusted relationship that is built based on value delivered to the client. That doesn’t mean they avoid asking for things that may help the business, such as for references, reviews, feedback or referrals.

Customer advocacy 49

Customer advocacy Marketing Metrics Feedback 49