Global Response

DECEMBER 21, 2022

Whether your call center is in-house or outsourced, with 4 agents or 400, a thorough and repeatable quality assurance (QA) process is essential. This process ensures that your call center quality is stable and improving—which in turn will improve customer service and retention, sales, compliance and more.

Call Center 62

Call Center Outbound sales Feedback Best practices 62

CSM Magazine

APRIL 7, 2021

If companies want to win over customers and drive sales growth, they need to make the post-purchase experience a priority. Your products can be perfect in every way but if deliveries are delayed, or something happens with the courier, then it impacts the entire customer experience. About the Author.

Transportation 52

Transportation outsourcing Customer retention Technology 52

Sykes

MARCH 5, 2019

HFS Research recognized Sykes Enterprises, Incorporated (“SYKES” or “the Company”) (NASDAQ: SYKE), as a true industry leader, ranking SYKES #1 for vision and go-to-market strategy and #3 overall in their Front Office Customer Engagement Operations Top 10 Report, published January 31, 2019.

Marketing 75

Marketing Technical Support Enterprise Transportation 75

Balto

AUGUST 10, 2022

The industries which were planning to spend the most on contact center coaching and technology in the next year were Transportation ($3,860,000 in total), Technology ($3,400,252), Financial Services ($2,318,812), Retail ($2,132,184), and Telecommunications ($2,035,069). Value is also a self-fulfilling prophecy. and CSAT of 86.3 Conclusion.

Contact Center 52

Contact Center Real estate Telecommunications Coaching 52

COPC

MARCH 23, 2020

Some of the businesses which have been able to successfully deploy Work-At-Home programs have been the large Business Process Outsourcing (BPO) providers, such as Teleperformance, Concentrix and Tech Mahindra (TechM). There are also restrictions in some countries for sales operations.

At home agents 52

At home agents Consulting Consulting Government 52

Netomi

JANUARY 5, 2022

This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Can I Work a Customer Service Job from Home? Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

EPIC Connections

NOVEMBER 16, 2017

Speed-to-proficiency will largely be impacted by what your partner knows about your business processes, your customers’ needs, your key performance indicators, and the practices that help companies in your space deliver the best customer experience. Relationship Strength.

Call Center 35

Call Center Transportation Healthcare Accountability 35

Sykes

MARCH 18, 2019

In November, SYKES acquired Symphony Ventures, making it the first front-office business process outsourcer (BPO) with significant automation capability. The Symphony transaction is the latest in a series of recent strategic acquisitions and partnerships that redefine SYKES as a digital customer experience company.

Technical Support 16

Technical Support Enterprise outsourcing Business Process Outsourcing 16

JivoChat

FEBRUARY 5, 2023

According to Statista, global eCommerce sales topped $5.2 trillion dollars by 2026. This helps them maintain control over the order process and ensures that customers receive their products as quickly as possible. This increased efficiency can result in improved customer satisfaction and higher sales conversions.

CRM 75

CRM Transportation Accountability outsourcing 75

CSM Magazine

SEPTEMBER 13, 2021

The new site opened this week is designed to support Ventrica clients in the US, UK and European markets requiring lower cost but high-quality English language customer service support. Ventrica is well-known for its eCommerce expertise particularly within fashion retail.

Real estate 52

Real estate Transportation outsourcing Construction 52

NobelBiz

MAY 22, 2022

Responsible for sales training, supervisor to telemarketing, sales & service. Worked as a Director and managed outsourced BPO call center relationships before joining Parker Staffing as VP of our Onsite program. Rachel Macklin Rachel has a staffing and consulting background with over 15 years of experience.

call center workforce 52

call center workforce Call Center Management Gamification 52

Expivia

JANUARY 29, 2021

This guest next guest will be offering some great insights on customer experience and what new tools and strategies we can use in the future. We will also peer into some of the “behind the scenes” of what it is like to run a large retail/sales operation. Jimmy: Definitely you’re hitting at the heart of my call center geekiness!

Customer Care 52

Customer Care CRM Self service Call Center 52

Expivia

JANUARY 5, 2021

This guest next guest will be offering some great insights on customer experience and what new tools and strategies we can use in the future. We will also peer into some of the “behind the scenes” of what it is like to run a large retail/sales operation. J: Definitely you’re hitting at the heart of my call center geekiness!

Customer Care 52

Customer Care CRM Self service Call Center 52