CustomerSuccessBox

MAY 9, 2022

While your company can recruit additional Customer Success Managers and improve the customer experience, you’ll also need a Customer Success dashboard that provides revenue insights into every aspect of the customer journey. Customer Success KPIs.

Metrics 52

Metrics Upselling Customer advocacy CRM 52

CustomerSuccessBox

MARCH 15, 2022

Delivering value to the customers through the product’s abilities and customer experience while also staying intact with the brand image and looking for upsell opportunities every moment. Creating materials for training other people in the department. Update the database frequently as you get notified on the call.

Accountability 52

Accountability Customer Support Management Upselling 52

CustomerSuccessBox

MAY 31, 2021

The other responsibilities of a CSM includes- i) Account escalation ii)Periodic health check iii) customer advocacy iv) Renewals and upsells. To know more details about other key responsibilities of CSM, check out this blog – 6 Key Responsibilities of a Customer Success Manager in a SaaS Company.

Management 52

Management SaaS Customer advocacy Accountability 52

ChurnZero

OCTOBER 12, 2021

They also had 100% of new clients engage in outcome discussions during the kick-off call, and over 86% engage in both outcome discussions and training. It was spread out over several meetings, and the onus was on the customer to practice and schedule their next meeting. Finally, their average churn score decreased in just a few months.

Healthcare 98

Healthcare Accountability Metrics Surveys 98

CustomerSuccessBox

MARCH 10, 2022

In order to do so, you need to roll out NPS and customer satisfaction surveys and collect the reviews. For customer advocacy, write case studies, and ask for referrals! Figure out the upselling opportunities and act upon customer retention. And get alerts whenever there is a need to pay attention to their accounts.

Management 52

Management Customer retention SaaS Customer advocacy 52

Nicereply

FEBRUARY 2, 2024

You can use the insights to understand your customers and find ways to serve them better. While customer success focuses on the end result of the customer journey—helping users find value in your product, customer experience strategies focus on the broader customer journey.

Education 59

Education Accountability Customer retention Journey mapping 59

Totango

OCTOBER 29, 2019

They should be quick to understand customer needs and how your product can meet them. . Next, you’ll need an onboarding specialist, or provide training for your CSMs so they can manage the entire customer journey. Customer advocacy. Customer support. Onboarding. Churn Reduction. 4: Use Segmentation.

Upselling 61

Upselling Feedback Customer advocacy Accountability 61

SmartKarrot

JULY 8, 2022

Role: Director, Customer Success Location: Remote, United States Organization: Insurity As a Director of Customer Success, you will be responsible for the management of the customer success function for the US Market for the Geospatial Analytics Product Suite. Take the lead on the US customer portfolio and services operations.

Upselling 19

Upselling Customer advocacy Government Accountability 19

CSM Practice

FEBRUARY 24, 2020

The job of the customer success team entails myriads of responsibilities, including proper onboarding, increasing product usage, proactively managing accounts, customer engagements, and training , expanding and renewing accounts, and so on. 5. Advocacy Activity. Related Links.

Metrics 59

Metrics Customer advocacy Customer centricity Customer effort 59

SmartKarrot

DECEMBER 2, 2022

Role: Customer Success Manager Location: Sydney, New South Wales, Australia (Hybrid) Organization: Jenkin Beattie As a Customer Success Manager, you will develop and manage key accounts achieving mutual goals whilst seeking growth within each account. Retain and grow client base through identifying cross/upsell opportunities.

Customer advocacy 19

Customer advocacy Upselling Accountability Coaching 19

SmartKarrot

OCTOBER 7, 2021

Influence customer future lifetime value through high product adoption, customer satisfaction, and overall customer health. Identify cross-sell and upsell opportunities in order to maximize revenue from existing customers. Motivate your team to create opportunities to upsell value-added services.

Upselling 19

Upselling Customer advocacy Enterprise Coaching 19

SmartKarrot

AUGUST 16, 2022

As a Director of Customer Success, you will build out and lead the customer success organization that includes customer service and field applications scientists. Establish both leading and lagging KPIs to enhance customer advocacy. Deliver customer training programs to improve the customer onboarding experience.

Upselling 19

Upselling Customer advocacy Education CRM 19

CustomerSuccessBox

JANUARY 10, 2022

Privileged contact for customers on the solution, you are the trusted person to whom they can turn. You train them on the acquisition of new skills to allow them to be autonomous on certain subjects. Additional Resource – What is a Customer Success Manager. Main missions of the Customer Success Manager.

Management 52

Management Surveys Customer advocacy Accountability 52

SmartKarrot

NOVEMBER 22, 2022

Build an engine for positive team growth across recruiting, training, management, and operations. Be the voice of your team to other departments and leadership – escalate issues that impact the customers or inhibit the employee’s ability to succeed. and Customer Advocacy. Apply here: [link]. Apply here: [link].

Best practices 19

Best practices Customer advocacy Government Upselling 19

SmartKarrot

SEPTEMBER 2, 2021

Role: Director, Customer Success Location: Boston, MA, US Organization: ECI As a Director of Customer Success, you will establish relationships with key decision-makers among clients to effectively manage expectations. Retain your install base revenue and proactively upsell additional products and services to your customers.

Upselling 19

Upselling Customer advocacy Enterprise Banking 19

SmartKarrot

NOVEMBER 15, 2021

Apply here: [link] Role: Customer Success Manager Location: Remote, Australia Organization: Advice Revolution As a Customer Success Manager, you will provide an exceptional training and onboarding experience to all new customers. Improving the usage of the tools by existing customers. Apply here: [link].

Real estate 19

Real estate Inbound sales Upselling Customer advocacy 19

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy. Apply here: [link].

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

OCTOBER 20, 2022

Role: Customer Success Manager Location: Remote, New York, NY, US Organization: Tremendous As a Customer Success Manager, you will onboard high-value clients. You’ll train and assist new high-profile clients. Strive to increase product adoption, retention and overall customer satisfaction. Account management.

Customer advocacy 19

Customer advocacy Enterprise Best practices Upselling 19

SmartKarrot

FEBRUARY 3, 2022

Apply here: [link] Role: Customer Success Director Location: Chicago, IL, US Organization: Aprimo As a Customer Success Director, you will own the overall relationship with assigned clients, which includes: increasing adoption, ensuring retention, identifying upsell potential, and driving customer satisfaction.

Upselling 19

Upselling Customer advocacy Accountability B2B 19

SmartKarrot

OCTOBER 5, 2021

Manage customer success activities, onboarding and adoption, customer success management, renewals, cross-sell/up-sell sales leads, and customer advocacy. Act as an advocate for the customer and serve as the escalation point for ongoing customer issues.

Customer advocacy 19

Customer advocacy Upselling Advertising Education 19

SmartKarrot

SEPTEMBER 7, 2022

Establish executive-level customer relationships with the most strategic customers. Inspire and drive a company-wide culture of Customer Success, creating a strong culture that fosters customer advocacy. Manage client onboarding; assist customers with setting up and navigating platforms or software.

Customer advocacy 19

Customer advocacy Coaching Upselling B2B 19

ChurnZero

OCTOBER 12, 2021

They also had 100% of new clients engage in outcome discussions during the kick-off call, and over 86% engage in both outcome discussions and training. It was spread out over several meetings, and the onus was on the customer to practice and schedule their next meeting. Finally, their average churn score decreased in just a few months.

Healthcare 52

Healthcare Accountability Metrics Surveys 52

SmartKarrot

FEBRUARY 17, 2022

Be in the internal voice of the customer, work with the product team to deliver feedback to shape the product roadmap. Nurture customer advocacy in the form of testimonials, references, and case studies. Manage churn risk and identify upsell opportunities. Apply here: [link].

Customer advocacy 19

Customer advocacy Upselling B2B SaaS 19

SmartKarrot

FEBRUARY 21, 2022

Role: Director of Customer Success Location: New York, United States (On-site) Organization: Lexer As a Director of Customer Success, you will lead the onboarding and training for new customers post-implementation. Train and coach customers through a successful onboarding process, adoption phase, and ongoing usage.

Customer advocacy 19

Customer advocacy Government Upselling Coaching 19

SmartKarrot

NOVEMBER 24, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Hawke Media As a Director of Customer Success, you will establish a culture of high performance, accountability, and solutions-oriented thinking. Grow footprint by expanding current workloads and developing customer advocacy.

Customer advocacy 19

Customer advocacy Upselling Accountability Best practices 19

SmartKarrot

NOVEMBER 8, 2022

Role: Director of Customer Success Location: London, England, United Kingdom (Hybrid) Organization: Law Business Research As a Director of Customer Success, you will develop the people, process, and tooling needed to drive meaningful outcomes in the division (GRR, NRR, renewals, customer health, customer advocacy).

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

SmartKarrot

APRIL 14, 2023

Increase ARR across all existing accounts by putting growth and upselling ideas into practise. Drive account retention through user acquisition, increased usage, and customer advocacy tactics. When necessary, travel to the client’s location to conduct business meetings and trainings.

Customer advocacy 15

Customer advocacy Upselling Accountability Sales 15

SmartKarrot

DECEMBER 3, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Robert Walters As a Vice President of Customer Success, you will work with the leadership team to define CS metrics and develop systems to effectively track these. Identify opportunities and lead upsell/cross-sell deals from start to finish.

Customer advocacy 19

Customer advocacy Technical Support Education Finance 19

SmartKarrot

OCTOBER 20, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Satori As a Director of Customer Success, you will define the customer lifecycle journey from onboarding to value generation and expansion. Hire and train a world-class team of customer success managers. Onboarding new customers.

Customer advocacy 19

Customer advocacy Upselling SaaS Accountability 19

SmartKarrot

MAY 11, 2021

Manage and track the performance of renewal and upsell activities at existing customers. Work with data analytics team to develop reporting to assist customers in maximizing the effectiveness of purchased products and services. Deliver client training and seminars MeasuredU client education curriculum.

Upselling 10

Upselling Customer advocacy Enterprise Feedback 10

SmartKarrot

JUNE 16, 2022

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: ChannelAdvisor As a Customer Success Manager, you will be driving the adoption of Brand Analytics within the assigned book of business. Developing a trusted advisor relationship with clients and internal stakeholders.

Customer advocacy 15

Customer advocacy Best practices Government Upselling 15

SmartKarrot

JANUARY 29, 2021

Manage a team of technical account managers (TAM) responsible for ensuring the technical goals of customers are met. Establish a relationship with key ecosystem partners and build joint upsell opportunities. Director, plan staffing, training, scheduling, and reward/recognition programs for Customer Experience teams.

Customer advocacy 10

Customer advocacy Education Upselling Customer centricity 10

SmartKarrot

JANUARY 28, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: 3DLOOK As a Vice President of Customer Success, you will architect and build the customer success organization to support customers from onboarding and training through to long-term multi-year contracts at scale in support of the revenue ambitions.

Upselling 10

Upselling Customer advocacy Enterprise Accountability 10

SmartKarrot

JULY 2, 2020

CSM’s build relationships with their assigned accounts and perform quarterly business reviews to identify gaps in training, product or adoption. The CSM should provide customers continuity throughout the entire customer lifecycle, from onboarding, implementation, training, education, support, and software updates.

Customer advocacy 10

Customer advocacy Enterprise Accountability Education 10

SmartKarrot

JANUARY 8, 2021

Execute on objectives and grow their footprint within customer ecosystems by expanding revenue in accounts through cross-sell/upsell. Build a passionate, high-performing, customer-focused team focused on proactively driving success, adoption, usage, and retention. Develop and foster executive level relationships within clients.

Customer advocacy 10

Customer advocacy Upselling Metrics Education 10

SmartKarrot

MARCH 26, 2021

Role: Senior Manager / Director, Customer Success Location: Remote, Boston, MA, US Organization: MackeyRMS As a Senior Manager/Director of Customer Success, you will manage a team of CSMs as well as own accounts, including renewals and upsells. Create a Customer Advocacy program with assigned customers.

Journey mapping 10

Journey mapping Customer advocacy Best practices Upselling 10

ChurnZero

DECEMBER 20, 2019

As a result, companies are investing more time and money in training their C S teams to have more customer-centric conversations. . Conversations are no longer driven by product features but rather about customer enablement and alignment on the expected impact from the partnership between the customer and a company.

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80