CustomerSuccessBox

FEBRUARY 7, 2022

Delivering success to the clients by using the vendor’s product was never easier without the customer success software that tweaks all the essential paths of the buyer’s and customer’s journey from onboarding to customer advocacy and as well tracking the KPIs that resonate with the goals of the company.

Management 52

Management Customer advocacy CRM Upselling 52

ChurnZero

JANUARY 10, 2020

“Investing in our customers’ success is one of ShootProof’s top priorities. He is passionate about customer advocacy and believes that there’s no more powerful growth engine than delighted customers. ” . 3) Lisa Schreiber, (First) Chief Customer Success Officer, Forcepoint . .

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52

SmartKarrot

OCTOBER 19, 2022

Understand different user personas, requirements, and success metrics, and how they map to the client’s key business objectives. Supervise space utilization performance against the client’s success metrics and provide recommendations to optimize.

Customer advocacy 19

Customer advocacy Coaching Banking Accountability 19

SmartKarrot

FEBRUARY 18, 2022

Role: Director of Customer Success Location: San Francisco Bay Area, US (On-site) Organization: Gorgias As a Director of Customer Success, you will create and execute scalable strategies to improve customer engagement, CSAT, product usage, and retention.

Customer advocacy 19

Customer advocacy Best practices Accountability Coaching 19

Tenfold - Contact Center Blog

JANUARY 17, 2018

In short, companies should pursue the goal of incredible CX primarily for customer retention and customer satisfaction. Though Marketing is all about surprising and delighting prospects and customers alike, there are many other stakeholders in the customer journey throughout any company. Team Effort for CX.

Customer advocacy 62

Customer advocacy Construction Upselling Marketing 62

Education Services Group

JUNE 20, 2023

It’s all about keeping the customer on track, checking in regularly (but not so much that it gets annoying), and being on alert for opportunities for when expansion and growth of the solution and of the commercial relationship makes good business sense for the customer.

Journey mapping 52

Journey mapping Government SaaS Self service 52

ChurnZero

DECEMBER 20, 2019

Conversations are no longer driven by product features but rather about customer enablement and alignment on the expected impact from the partnership between the customer and a company. Making customers happy is no longer good enough. . . CS and Product work lockstep to meet customer needs and wants. .

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

ProProfs Blog

DECEMBER 12, 2019

And, the one thing that many company’s fail to research upon is customer service quotes. Reading about popular customer service quotes gives you a basic idea of what is trending in today’s era and makes you realize what you need to do to offer delightful customer service. Customer Service Quotes.

Customer Experience 120

Customer Experience Customer Service Advertising Customer retention 120

SmartKarrot

DECEMBER 14, 2020

Role: Remote Director Customer Experience Location: Phoenix, AZ, US Organization: Waste Management As a Director Customer Experience, you will meet or exceed all contact center financial and performance metrics, including efficiency, quality, and attrition goals, at the queue, center, and tier levels.

Customer advocacy 10

Customer advocacy Customer retention Education Best practices 10

SmartKarrot

MARCH 8, 2022

Focused on customer happiness, Anika is passionate about developing and maintaining good relationships with customers. She has helped several companies grow and scale their business by developing streamlined customer success processes and successful customer retention strategies. Anita Toth. Keri Keeling.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. As of now, she is the GVP NAA Customer Success & Renewals at Oracle. Kristen Hayer. Adam Toporek.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

CSM Practice

MARCH 26, 2017

Customer advocacy has been a hot topic for customer success teams, so this week I sat down with Jesse Goldman , VP of Customer Success at Influitive to learn how he promotes customer success at Influitive through their best-of-breed advocacy program. Who owns customer advocacy at Influitive?

Customer advocacy 49

Customer advocacy Marketing Metrics Feedback 49

Calabrio

OCTOBER 15, 2019

Using Calabrio Analytics and Sentiment Analysis, Radial identified phrases for and tuned two customer advocacy categories: “advocacy” and “powerless to help.” Radial saw dramatic improvements in customer satisfaction and metrics related to customer perceptions, including a three percent improvement in first contact resolution.

Agent Empowerment 16

Agent Empowerment Technical Support Analytics Gamification 16

SmartKarrot

JANUARY 27, 2022

Account-based everything can lead to focused demand generation, increased sales results, and better customer service. Reasons account-based intelligence compliments customer success. Customer success is defined as proactively expecting customer questions and challenges to find solutions.

Accountability 10

Accountability Sales Marketing Customer advocacy 10

CustomerSuccessBox

NOVEMBER 24, 2021

Poor customer service, etc. It is at that stage that customers start seeing value in your offering. Retaining customers Improving your brand’s reputation Customer Advocacy Competitive advantage Converting potential customers into real customers. Build Community for your customers.

Upselling 52

Upselling Feedback Customer advocacy B2B 52