Vistio

MAY 28, 2022

They acquired us and I learned a ton under that organization about how to be just incredibly customer-centric in everything we do. I took that customer SAT for that team from about 40% to 98% month over month. It’s really where I kind of fell in love with the whole concept of a customer experience.

Customer Experience 52

Customer Experience Contact Center SaaS Technology 52

Russel Lolacher

JANUARY 2, 2023

And he’s the co-host of UNpodcast, the business podcast for the fed up with his partner and co conspiracer…co-conspirator… Of course, I got to put a damn word in the script that I can’t even pronounce. “Culture is driven top down and felt bottom up. Because you’re not.” ” Scott Stratten.

Personalization 52

Personalization Employee engagement Management Banking 52

Help Scout

AUGUST 8, 2018

When you’ve grown to love a product or a service, learning you need to shell out more money to maintain the status quo can be a bummer. When your company has decided to raise its prices, there are some clear do’s and don’ts that can ensure you’re putting customers first every step of the way.

Banking 40

Banking SaaS Accountability Engineering 40

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Adrian Swinscoe. Aimee Lucas.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ProProfs Blog

JUNE 5, 2020

Perhaps, getting customer service operations back in gear is what entrepreneurs need to shake-off the pandemic-induced slowdown. Perhaps, getting customer service operations back in gear is what entrepreneurs need to shake-off the pandemic-induced slowdown. Insightful Customer Service Tips During Coronavirus Pandemic.

Customer Service 214

Customer Service Customer centricity Metrics Customer Support 214

GetFeedback

DECEMBER 21, 2018

Learn about the top two customer surveys for predicting and increasing customer retention. Anytime a customer cuts ties, you experience the negative impact of customer churn. Here are 40 customer retention statistics that reinforce the growing need for customer experience management. American Express ).

Customer retention 156

Customer retention B2B Surveys B2C 156

Amity

OCTOBER 31, 2016

Amity sat down with Sam Brennand , VP, Customer Success at Uberflip, to discuss Uberflip's company-wide culture of Customer Success, the growth and segmentation of his team, and the ways in which they consistently create value for their customers. I’m the VP, Customer Success here at Uberflip.

Coaching 0

Coaching Engineering Upselling Marketing 0

Russel Lolacher

NOVEMBER 7, 2022

It’s funny how people may not realize how much this is a personal thing, rather than a numbers game. In this episode of Relationships at Work, Russel chats with transformation and culture change consultant Katie McLaughlin on why we need to introduce the principles and power of theatre into the employee experience. . ” Katie McLaughlin.

Coaching 52

Coaching Employee engagement Consulting Consulting 52

customer sure

NOVEMBER 4, 2014

Takeaway: Innovative Apple accessory vendor, StudioProper, believes you should add opportunities to ‘meet’ customers, be it by email, phone or otherwise. Customers relish in the opportunity to talk directly with you, something that is so rarely available to them and is an instant differentiator. Reading time: 10 minutes.

Benchmark 97

Benchmark Feedback outsourcing Management 97

Branch Mesenger

FEBRUARY 2, 2018

Shiftonomics Webinar: How Personalization & In-Store Experience Impact the Future of Retail. We'll cover topics, and answer questions that you have about experiential retail, and personalization that will assuredly be major talking points that shape the future of retail in 2018. So, giving some background.

Real estate 67

Real estate Marketing Technology Personalization 67

LiveChat

JANUARY 4, 2019

In the beginning, we use them to make contact with a potential customer. The third reason is e-mail address gathering and the last, but the most important one: we do it to turn our website visitors into customers in the long run. Of course, freebies shouldn’t be unconditional. Without an e-mail address, it’s useless.

Entertainment 50

Entertainment Feedback Education Sales 50