Contact Center Pipeline
AUGUST 9, 2018
It’s no secret that, in some companies, the contact center doesn’t always get the respect it deserves. In today’s customer-driven business climate, you’d think that customer care leaders would have an easier time getting companywide buy-in for customer-centric change.
Hello Customer
MAY 19, 2021
Organizations have multiple touchpoints which define their level of customer centricity. We think of touchpoints such as digital channels and salespeople, but many often forget the one that is perhaps the most important, the contact center. Yet, these centers often don’t get the attention and recognition they deserve.
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Vcaretec
JUNE 6, 2022
When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space.
ClearAction
SEPTEMBER 3, 2018
Are Your Customer Care Metrics Customer-Centric? Customer care metrics are a barometer of performance across a variety of customer interactions such as chat, text messages, email, social media and communities. Both of these orientations tend to be company-serving rather than customer-focused.
CX Global Media
JULY 8, 2019
The first step in the contact center agent journey comes with the hiring process. In my experience as a practitioner, solution provider, learner and educator in the contact center industry, I’ve reached the conclusion that we have a massive education opportunity. Conference Coverts to On-demand Learning. Free Access.
CCNG
NOVEMBER 16, 2022
With the right approach, improved customer experience can also dramatically reduce operating costs. People who work inside the organization frequently rationalize why their processes are not as customer-centric as they should be. Here are seven tips for creating an outstanding experience while simultaneously increasing ROI.
Cisco - Contact Center
JUNE 29, 2020
How can an organization design the contact center of the future to keep pace with increasing customer-centric demands? And how do you best serve customers, no matter the current state of the world or where contact center agents are located? Learn more about Cisco Contact Center Advisory Services.
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