Call Journey

JUNE 18, 2019

Pictured above, our VP for Sales in North America, Brett Marsh, discussed how Call Journey’s AI-powered solution, the Emotive Voice Steams (EVS), can help increase ROI, enhance CX, strengthen compliance and risk mitigation, and automate QA. .

contact center solutions 40

contact center solutions Analytics Engineering Contact Center 40

Thinq

JANUARY 24, 2018

Technology is a massive cost to a business, and will either act as an enabler to success, or a hindrance. Consumer expectations around technology has changed dramatically.Demand has grown for exceptional customer service. Contact centers need to service multi-channel customer contacts and drive down cost.

Contact Center 68

Contact Center Technology contact center solutions Customer Experience 68

Hodusoft

AUGUST 21, 2023

Knowing the importance of staying at the forefront of technological advancements, HoduSoft, a pioneer in communications software solutions is all set to participate in the 11th Annual CNC EXPO 2023. The event is scheduled to take place from 25 th August to 27 th August 23 at Hitex, Hyderabad.

Contact center software 52

Contact center software contact center solutions Interactive Voice Response Customer centricity 52

Call Journey

JULY 25, 2019

nGUVU integrates Conversation Analytics with advanced gamification technology to drive employee engagement, intrinsic motivation, and performance. nGUVU is the global leader in contact center employee engagement. For more than 20 years, QPC has been at the forefront of contact centre innovation.

Gamification 72

Gamification Technology Employee engagement Engineering 72

Call Experts

OCTOBER 5, 2023

By clarifying your business needs upfront, you can better align your choices with the contact center solutions that meet those needs. Choosing a contact center that can scale with your business is essential. Remember to consider the following technological aspects.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

Call Experts

APRIL 8, 2024

By clarifying your business needs upfront, you can better align your choices with the contact center solutions that meet those needs. Choosing a contact center that can scale with your business is essential. Remember to consider the following technological aspects.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

JustCall

JUNE 28, 2023

Thousands of contact center leaders and professionals from around the globe gathered at one of the largest contact center event series from June 19th-22nd, 2023 for Customer Contact Week at Caesar’s Forum in Las Vegas.

Contact Center 52

Contact Center contact center workforce contact center solutions Engineering 52

Hodusoft

SEPTEMBER 27, 2023

HoduSoft Honored with Omnichannel Contact Centre Excellence Award In today’s technologically advanced world of customer service and contact center solutions, companies that emphasize innovation and excellence are gaining a lot of success.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response Contact Center 52

Talkdesk

APRIL 1, 2020

In my previous blog , I stressed the importance of using cloud technology to quickly move call center agents to a safe, work-at-home environment, to continue support for their customers during the coronavirus (COVID-19) crisis. If there was ever a compelling event, COVID-19 is it. Why not embrace the opportunity?

Call Center 105

Call Center contact center solutions Contact Center Cloud contact 105

Anexa BPO

NOVEMBER 6, 2022

It’s hard to believe that it’s been 25 years since the first EXPO RC event was held. Over the years, EXPO RC has become one of the most highly regarded events in the customer service industry, attracting thousands of attendees from around the world. And this year’s event, which took place in Madrid, was no exception.

Journey mapping 52

Journey mapping Business Process Outsourcing Entertainment outsourcing 52

CX Global Media

SEPTEMBER 26, 2017

I met up with Justin Robbins at the opening Demo Hall Bash at the CCDemo in Las Vegas to find out about the top trends in contact centers today. What are the top 3 trends in contact center today?” AI is making the contact center agent a more valued organizational asset.” Click to Tweet.

Contact Center 189

Contact Center Employee engagement Chatbots contact center solutions 189

Playvox

MAY 2, 2023

A cloud contact center is one that’s hosted somewhere other than a contact center’s physical premises and handles all customer interactions through a single platform. The cloud contact center provider handles the servers and software involved in delivering an excellent customer experience.

Cloud contact 52

Cloud contact Contact Center contact center solutions Quality management 52

3CLogic

AUGUST 3, 2021

With a cloud contact center solution in place, organizations also have the flexibility to enable remote agents and easily scale to meet changing business requirements. Cloud call center solutions also enable managers to send messages directly to their agents to notify them of spikes in call volume or hold times as they arise.

Interactive Voice Response 98

Interactive Voice Response Contact Center Contact center software contact center solutions 98

Serenova

AUGUST 4, 2020

For decades, the call center has served as the frontline for the business, offering customers a way to interact directly and receive support from a company. However, as the years go by and technology enhances, customer experience (CX) leaders are taking the opportunity to redefine and reimagine the role of the call center for the modern era.

Call Center 98

Call Center Interactive Voice Response contact center solutions Contact Center 98

Avaya

OCTOBER 2, 2017

One thing you can be sure of about Avaya at GITEX 2017 Technology Week: We will stand out from the crowd. We’ve been attending this Dubai-based mega-event since 2005 and every year we design our show presence from scratch, to provide fresh and unique info to our customers and partners who invest time in visiting us.

Technology 43

Technology Telecommunications Government contact center solutions 43

CX Global Media

AUGUST 18, 2017

People needing time off, people wanting to swap shifts, people needed because customer demands we’re higher because of some unforeseen event. Created at leading technology incubator Idealab, Branch is a Target + Techstars portfolio company headquartered in Minneapolis with an office in Los Angeles. You already have a WFM solution.

Self service 174

Self service Contact Center Call Center contact center solutions 174

AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. Dustin Hubbard, Chief Technology Officer at WaFd Bank.

Cloud contact 68

Cloud contact Self service Contact Center Virtual Agent 68

Call Journey

JULY 21, 2020

Call Journey, the leading pioneer in Conversation Analytics, recently attended the virtual G-Summit ANZ 2020, the largest Customer Experience event in ANZ by Genesys. Spearheading one of the sessions in this jam-packed two-day event was Call Journey CEO Paul Humphrey.

contact center solutions 52

contact center solutions Analytics Enterprise Contact Center 52

Serenova

APRIL 7, 2020

A Fully Supported WFH Solution Live in Just Two Hours. Using Serenova’s cloud contact center solution, our professional services team configured a dedicated cloud tenant for the internal IT team exclusively supporting the new WFH agents in under two hours. We have the expertise and technology to get it done.

contact center solutions 98

contact center solutions Cloud contact Contact Center Business Process Outsourcing 98

Serenova

JUNE 6, 2019

Yesterday, at the Austin Contact Center Alliance ’s Emerging Technologies for CX event, Serenova and more than 30 contact center executives and technology thought leaders discussed customer experience (CX) challenges and how emerging technology can help. Ensuring Post-Migration Success.

Contact Center 40

Contact Center Technology Interactive Voice Response Gamification 40

Call Journey

DECEMBER 17, 2019

Hosted by Genesys , the global leader in omnichannel customer experience and contact center solutions , the event provides a venue for these individuals to learn and exchange insights, strategies, tools and knowledge to deliver better and more improved CX, products, and services to customers and prospects. “It

contact center solutions 75

contact center solutions Analytics Sales Contact Center 75

CX Global Media

JULY 26, 2017

Sharing this story with you and trying to help you to make sense (it helps me too) of the multitude of solutions in the contact center industry (Check out – Lassoing the Wild West Contact Center Technology ) is one reasons why I love attending contact center industry events and meeting with knowledgeable people such as Matt.

Contact Center 159

Contact Center SaaS Call Center Technical Support 159

Talkdesk

APRIL 7, 2020

This year we are transforming Opentalk® into a virtual event — all online and at no cost to you — on May 6. This tactic is not future-proof, as it comes with the additional cost of buying and building out technology that will no longer be used once agents return to the contact center. Save the date!

Customer Service 81

Customer Service Wireless contact center solutions Cloud contact 81

CX Global Media

SEPTEMBER 11, 2017

More importantly, doing this helps you to make the right technology decision. What technology will get you there? Are contact centers making the right chatbot decisions? Then you might want to contact Jamasen Rodriguez at jamasen@kylie.ai. Watch and learn about more contact center solutions now.

Chatbots 240

Chatbots Contact Center Call Center contact center solutions 240

3CLogic

MAY 26, 2022

In Adobe’s study, senior executive respondents agreed the events during this time rewired customers to be digital-first. Competitors Are Rapidly Adopting Omnichannel Technology. Some contact centers may consider cutting back on expenses to maximize the use of existing technology. Cloud Contact Center Solutions.

Interactive Voice Response 52

Interactive Voice Response Customer Experience Management Journey mapping 52

Call Journey

JULY 21, 2020

Call Journey, the leading pioneer in Conversation Analytics, recently attended the virtual G-Summit ANZ 2020, the largest Customer Experience event in ANZ by Genesys. Spearheading one of the sessions in this jam-packed two-day event was Call Journey CEO Paul Humphrey.

contact center solutions 40

contact center solutions Analytics Enterprise Contact Center 40

Talkdesk

MARCH 20, 2020

Every day brings more global news of measures to control the spread of the virus — closure of schools, restaurants, stores, sporting events and more. To quickly, easily and cost-effectively enable remote contact center staff requires cloud contact center technology. .

Contact Center 102

Contact Center Cloud contact outsourcing Finance 102

Call Journey

JULY 13, 2020

Hosted by Genesys , the global leader in omnichannel customer experience and contact center solutions , G-Summit provides participants with insights and practical knowledge to empower employees, strengthen customer relationships and keep businesses moving forward. Call Journey is Genesys’ global conversation analytics partner.

Analytics 74

Analytics contact center solutions Contact Center Marketing 74

Call Experts

JANUARY 27, 2022

This article will introduce you to the history and current state of contact center data offerings and the best ways to implement this technology into your business. A Brief History of Predictive Contact Center Data in Customer Service. In addition, reactive customer service is scalable but not sustainable.

Contact Center 94

Contact Center Interactive Voice Response Call Center contact center solutions 94

Serenova

JUNE 24, 2020

Even during this time marked by rapid change and uncertainty, the foundation of a successful contact center remains constant: exceptional customer experience. Effectively seizing the opportunity takes an omnichannel cloud contact center. Start with a Cloud Contact Center Solution.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

JustCall

MAY 23, 2023

The customer experience industry is undergoing a paradigm shift, driven by technological advancements and evolving customer expectations. As the upcoming Customer Contact Week (CCW) in Las Vegas approaches, JustCall is poised to unveil a powerful new solution that will transform the way businesses handle customer experience.

Customer Experience 52

Customer Experience Agent burnout SaaS Contact Center 52

Playvox

AUGUST 25, 2021

In response to these unprecedented changes across the customer experience industry, Playvox and Dialpad are excited to announce our partnership to provide a seamless, comprehensive customer experience solution. Technology that Fosters Well-Being. This is where the partnership between Playvox and Dialpad can deliver exceptional value.

Management 57

Management Agent burnout Contact Center Coaching 57

Aspect

OCTOBER 10, 2017

With families displaced, homes destroyed and sadly, lives lost, the disruption of communications has been offset by some contact centers stepping up to become hubs of information. In Texas, the state government ramped up their contact center presence to meet the influx of requests coming from beleaguered residents.

Contact Center 147

Contact Center Call Center Government contact center solutions 147

Serenova

JUNE 24, 2020

Even during this time marked by rapid change and uncertainty, the foundation of a successful contact center remains constant: exceptional customer experience. Effectively seizing the opportunity takes an omnichannel cloud contact center. Start with a Cloud Contact Center Solution.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

3CLogic

OCTOBER 19, 2021

For business leaders and IT professionals looking to drive forward their organization’s digital transformation, ServiceNow’s annual Now at Work conference is a must-attend event. For organizations in every industry, technology is playing an increasingly important role in helping to maintain a competitive advantage.

contact center solutions 52

contact center solutions Contact Center Self service Healthcare 52

Serenova

AUGUST 4, 2020

For decades, the call center has served as the frontline for the business, offering customers a way to interact directly and receive support from a company. What is a Call Center? One of the central tenets of most contact centers is the application of cloud technology to streamline and integrate all systems.

Call Center 52

Call Center Interactive Voice Response contact center solutions Contact Center 52

RichCall

SEPTEMBER 13, 2017

With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64