Cisco - Contact Center

FEBRUARY 21, 2020

If your goal is to become more customer-centric, please join me in this insightful webinar where I will highlight the driving forces shaping the future of customer experience. I will also discuss the critical role the contact center plays in CX initiatives in creating competitive differentiation and driving better business outcomes.

Customer Experience 100

Customer Experience Customer centricity contact center solutions Contact Center 100

Cisco - Contact Center

SEPTEMBER 11, 2020

Join Our Webinar. Join our webinar to hear my discussion with industry experts from Google Cloud and Quantiphi on how we’re partnering together to transform the contact center through artificial intelligence. We look forward to seeing you at our webinar. Find out more about Webex Contact Center AI solutions.

Contact Center 89

Contact Center Abandon Call contact center solutions Self service 89

Cisco - Contact Center

MAY 13, 2020

Join our Webinar. In the webinar we will discuss: How to gain an end-to-end view of your customers’ journey. Register for our 45-minute webinar today. Visit our Cisco Contact Center solutions website. Join Our Webinar on the Future of Customer Experience: Five Predictions. Find out more about Selligent.

Customer Experience 108

Customer Experience Contact Center contact center solutions Analytics 108

Cisco - Contact Center

SEPTEMBER 3, 2020

Join our Future of Work Webinar. Attend our webinar and receive the Forrester Research paper “CX professionals must collaborate with customer service leaders”. We look forward to seeing you at our Future of Work webinar on September 10 th ! Cisco is Identified as a Leader in Aragon’s Globe for Intelligent Contact Center 2020.

Contact Center 109

Contact Center contact center solutions Analytics Surveys 109

Liveops

MARCH 15, 2021

Watch the full webinar here. . Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

Gamification 62

Gamification Enterprise Contact Center Contact center software 62

Edify

JUNE 2, 2021

Great questions arise whenever we host webinars, give one-on-one demos, and even as we onboard new customers. Last week I sat down for a Q&A with Bracken to hear first-hand what he had to say about the hotly discussed topic of contact center software pricing.

Contact center software 75

Contact center software Contact Center 75

NobelBiz

NOVEMBER 13, 2023

Join us for a special webinar , “Profitable Trends for Contact Centers,” where our host, Christian Montes, shifts to the guest chair alongside Mike McGuire. Discover the key factors shaping the contact center landscape, from the importance of community to defining success and exploring the latest trends.

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

NICE inContact

SEPTEMBER 5, 2019

Will Artificial Intelligence (AI) completely transform the consumer experience and bring contact center software out of the dark ages? It’s not surprising that many contact center leaders feel a little unsure of when, where or why to implement AI in their call center operations.

Customer Care 55

Customer Care Contact center software call center software Benchmark 55

NICE inContact

JULY 17, 2019

Stream our recent webinar , in which Jill reveals the game-changers that make Frontline Group’s remote workforce a success. Relying on mobile call center agents presents unique obstacles and call for unique solutions. In this webinar, you’ll discover the benefits, challenges, tools, and best practices of building a remote workforce.

Contact center software 54

Contact center software Contact Center outsourcing Best practices 54

Babelforce

NOVEMBER 4, 2021

1 Send and receive WhatsApp messages within your contact center software. Integrating WhatsApp lets agents send and receive WhatsApp messages using your existing software. The integration with contact center software allows you to highlight the customer’s profile, recent orders, or open support tickets.

Customer Support 98

Customer Support Contact center software Contact Center Self service 98

NobelBiz

FEBRUARY 27, 2024

The key to successfully implementing call center optimization practices lies in continuous improvement, staying adaptable, and always focusing on creating the best possible experience for both agents and customers. The post Call Center optimization: Tools and best practices to increase performance appeared first on NobelBiz.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

NobelBiz

AUGUST 22, 2023

Unveil the Secrets to Streamlined Outbound Calls in Contact Centers: Tune in to our enlightening webinar hosted by David Atkinson and Christian Montes. Gain valuable insights into Project Management’s role, overcoming challenges, and addressing concerns while transitioning to advanced contact center solutions.

voip 98

voip Telecommunications Contact Center Contact center software 98

Aspect

SEPTEMBER 28, 2017

Paul Stockford, Chief Analyst at Saddletree Research has recently completed a survey of 143 contact center managers and executives regarding their opinions and preferences on a wide range of topics, and some of his key findings about cloud contact centers were revealed in a recent webinar co-sponsored by Aspect.

Cloud contact 86

Cloud contact Contact Center Surveys SaaS 86

NICE inContact

AUGUST 20, 2019

How well does your system support modern call center requirements like omnichannel , digital channels , workforce management and more? How does all this impact your call center? Modernizing your contact center software may seem like a big job.

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

NICE inContact

AUGUST 20, 2019

How well does your system support modern call center requirements like omnichannel , digital channels , workforce management and more? How does all this impact your call center? Modernizing your contact center software may seem like a big job.

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

NobelBiz

JANUARY 16, 2024

If you want to find out more about How to Increase Sales Performance in Outbound Contact Centers listen to our webinar episode. Cold Lead Outreach Cold lead outreach in outbound call center campaigns requires a strategic approach to engage potential customers.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

Fonolo

APRIL 10, 2019

Contact center software and CRM software have been on a slow collision course for decades. How to Reduce Contact Center Costs AND Improve Customer Service. It’s not hard to understand why: They both deal with customer communication so the boundary was destined to get blurry.

CRM 98

CRM Contact Center Call Center Contact center software 98

NobelBiz

JUNE 5, 2023

An outbound lead generation call center can deliver personalized experiences by treating every interaction as an opportunity to understand and meet the unique needs of each prospect. Watch the free on-demand webinar here. The morale and mental health of the team is probably one of the most underrated aspects of running a call center.

Call Center 52

Call Center Scripts CRM Contact Center 52

Edify

DECEMBER 13, 2021

Great questions arise whenever we host webinars, attend trade shows, give demos, and even when we onboard new customers. Welcome (back) to our Ask a CTO series, where I get to sit down for Q&A with our in-house expert on all things tech, Edify co-founder and CTO Bracken Fields.

Contact Center 71

Contact Center Contact center software contact center solutions Cloud contact 71

Edify

MARCH 30, 2021

Great questions arise whenever we host webinars, give one-on-one demos, and even as we onboard new customers. We welcome the opportunity to answer these questions, dig deeper, and help organizations elevate their customer support to be what customers deserve -- which is exactly what this series aims to do!

Technology 97

Technology Customer Support Contact center software Cloud contact 97

NICE inContact

OCTOBER 29, 2018

What does this have to do with contact centers? Most IT systems have a lifespan of about seven years and call center systems are no different. Contact Center software and hardware is replaced every couple of years because it either wears out or because it no longer provides needed functionality.

Best practices 48

Best practices Contact Center Contact center software contact center solutions 48

NobelBiz

JUNE 13, 2023

Pro tip: ensure that the software correctly displays your caller ID and doesn’t spoof numbers. Check out our free, on-demand webinar on Call Labeling and Blocking in the Age of STIR/SHAKEN 3. How to Apply These Standards You can implement these standards by working with a telecommunications provider that supports STIR/SHAKEN.

Telemarketing 97

Telemarketing Contact center software Contact Center Feedback 97

NobelBiz

JANUARY 10, 2022

Everyone understands that the outbound Contact Rate has a direct and significant influence on the most critical outbound measure of all: the Conversion Rate. If your contact center is running outbound campaigns, you may learn Technology Tips, Tricks, and Solutions for a Dramatic Increase in Outbound Contact Rate.

CRM 52

CRM Contact Center Contact center software contact center solutions 52

NobelBiz

MAY 2, 2023

This article is based on a recent discussion between the two experts within the NobelBiz Webinar Series , hosted by Brad Butler, a highly-skilled professional with more than ten years of experience in the contact center space. Many of the unique webinar’s talking points are expanded here in this article.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

CSM Magazine

JUNE 12, 2023

Contact Center Software and Tools In recent years, contact center software and tools have developed capabilities to combat fraud. Hosting awareness events : Conduct seminars, workshops, and webinars that educate customers on the latest fraud trends and how to protect themselves against scams.

Contact Center 52

Contact Center Engineering Education Banking 52

NobelBiz

DECEMBER 19, 2021

Invest in contact center technologies Consumers today are aware of their rights and will contact customer support if they are displeased. Learn more about Inbound Contact Center: Practical Steps to Excellent Results in our webinar episode.

Abandon rate 52

Abandon rate Contact Center Abandon Call Wait times 52

Playvox

OCTOBER 18, 2022

Related Webinar: Work From Home: 10 Lessons to Elevate Remote Agent Experiences. Finding the Right Technology to Support Remote Work in a Contact Center. Remote work is much easier for everyone when you have key technology in place to support daily contact center operations.

Contact Center 69

Contact Center Management Coaching contact center workforce 69

Calabrio

APRIL 26, 2016

And now that spring has sprung we see flowers in bloom, hear birds singing once again, and look forward to spending time learning about our new contact center software and solutions. I recently participated in a webinar in which we discussed the process of migrating to an updated workforce optimization (WFO) solution suite.

Contact Center 56

Contact Center First call resolution Contact center software Metrics 56

SharpenCX

APRIL 7, 2020

Find creative ways to answer customer questions, whether it’s through hosting webinars with your marketing team, or using this time of transition to build out self-service tools. We also have a program to help you spin up a remote contact center in 48 hours during this pandemic if you need help. No strings attached.

virtual call center 104

virtual call center Call Center Coaching Contact center software 104

NobelBiz

SEPTEMBER 12, 2023

In the contact center realm, measuring Talk Time isn’t just about numbers; it’s the compass guiding us toward efficiency, quality, and customer satisfaction. Brad Butler, Contact Center Software Consultant @NobelBiz How is Talk Time Measured?

Metrics 52

Metrics Call Center Outbound sales Contact Center 52

Talkdesk

JULY 16, 2019

Call center management must rely on a more holistic assessment for shaping their performance management solutions beyond just numerical KPIs, CSAT and NPS scores. The post What is Call Center Performance Management?

Call Center 43

Call Center Management Average Handle Time Schedule adherence 43

NobelBiz

FEBRUARY 21, 2022

This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition. Why do you need to upgrade to a top cloud-based contact center software? Why do you need a new contact center software? And here are the telltales.

Contact center software 52

Contact center software Contact Center contact center solutions Cloud contact 52

SharpenCX

MARCH 17, 2020

Watch Now : Watch this webinar to see how HotSchedules navigated Cloud Migration for better business results. Digital transformation in your call center also benefits your customers and service level. Legacy contact center systems make it hard to keep up with customer expectations as they evolve.

Call Center 90

Call Center Contact Center Contact center software Technology 90

Aspect

NOVEMBER 20, 2019

This webinar series brings back some of our most popular breakout sessions from the conference, on-demand. With so much awesome content, maybe you experienced an agenda crisis there? Or maybe you were unable to join us. Last week we rolled out a solution, The Best of ACE 2019.

Best practices 48

Best practices Government Management Contact center software 48

Hodusoft

JULY 16, 2020

Recently, HoduSoft responded to the clients’ request to explain how the omnichannel contact center can deliver a seamless user experience. Consequently, we had organized a live webinar on omnichannel experience that can enhance customer engagement. The event took place on Jun 25, 2020, 5 PM – 5:45 PM (IST).

Contact center software 52

Contact center software voip call center software Contact Center 52

SharpenCX

FEBRUARY 18, 2020

Read up on future trends in Contact Center Weekly articles. Watch webinars to gather insights from industry leaders. Go to industry conferences and learn from other managers about what they do to achieve success in their call centers.

Call Center 84

Call Center Coaching Management Contact Center 84

SharpenCX

FEBRUARY 11, 2020

Wanna achieve omnichannel nirvana in your contact center? Watch the on-demand webinar with Lori Bocklund. The post Finding the Balance with Call Center Efficiency: 5 Tips for Improving Efficiency and Empowering your Agents appeared first on Sharpen Contact Center Software. Unthink it!

Call Center 67

Call Center Coaching Contact Center Agent burnout 67