Hodusoft

AUGUST 9, 2021

EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Many e-Commerce players using Social Media Contact Center Software for better CX. In all this, he expects a personalized approach that makes him feel valued for a sustained relationship. Enable self-service.

Social media contact 105

Social media contact Contact center software Contact Center Interactive Voice Response 105

VocalCom

APRIL 9, 2018

While artificial intelligence helps brands deliver personalized customer experiences, the technology also offers another major benefit: proactive customer service. Then, use the technology to offer customers personalized recommendations based on their purchase history. Make self-service more efficient.

Customer Service 48

Customer Service Self service Contact center software Chatbots 48

NobelBiz

JULY 19, 2022

However, when it comes to customer service or sales departments that are using advanced contact center software to receive or make calls all day, you can’t afford to make mistakes or you’ll lose a prospect or a client. What is Call Whispering for Contact Centers?

Contact Center 52

Contact Center Contact center software Coaching Telecommunications 52

VocalCom

NOVEMBER 13, 2017

Personalize your communications. For example, post-purchase emails can boost your upselling and cross-selling efforts while customers are still thinking about your brand. For example, rather than merely announcing an upcoming sales event, include a discount code that may be redeemed easily. Use strategic timing.

Marketing 48

Marketing Contact center software Upselling B2B 48

VocalCom

NOVEMBER 13, 2017

Personalize your communications. For example, post-purchase emails can boost your upselling and cross-selling efforts while customers are still thinking about your brand. For example, rather than merely announcing an upcoming sales event, include a discount code that may be redeemed easily. Use strategic timing.

Marketing 48

Marketing Contact center software Upselling B2B 48

Babelforce

APRIL 21, 2021

90% of customers say that a personalized experience is important. You can help agents give personal service by using automated data retrieval to provide them with relevant customer information before they pick up the phone. You just need to connect your CRM with your contact center software.

Call Center 52

Call Center Contact Center Interactive Voice Response CRM 52

Talkdesk

DECEMBER 5, 2017

Inside sales is equal parts art and science, with two seemingly competing goals: building personal connections with prospects and increasing the frequency of sales conversations. At Talkdesk, we believe the future of the intelligent contact center involves voice analytics that transcribe your conversation to identify important moments.

Sales 40

Sales Technology Contact center software Contact Center 40

Global Response

DECEMBER 23, 2022

CRM integrations within call center software not only allow agents to be more efficient, but also enable them to provide higher-quality and more personalized customer experiences. AI can help you optimize processes for your agents, as well as provide more personalized and streamlined experiences for customers.

Call Center 62

Call Center Interactive Voice Response call center software Contact Center 62

NobelBiz

JULY 10, 2023

In this article, we delve into the profound impact of AI on lead generation and explore how your contact center can harness its potential. By leveraging advanced algorithms and machine learning, AI enables predictive analytics, enhanced personalization, and automated workflows.

Contact Center 40

Contact Center Call Center Interactive Voice Response Analytics 40

NobelBiz

FEBRUARY 14, 2023

In a contact center, facilitate managing the large volume of daily customer interactions by using essential CRM strategies. CRM software enables contact centers to easily store and access customer information such as purchase history and contact details.

CRM 52

CRM Contact Center Metrics Benchmark 52

Talkdesk

AUGUST 28, 2017

Customers don’t like slow contact center experiences and this is reflected in their actions. According to a report done by Accenture, customers are 75% more likely to buy from a retailer that is able to have an intelligent, personalized conversation with them about their purchase history.

Contact Center 51

Contact Center Contact center software Upselling Engineering 51

Transparent BPO

AUGUST 20, 2019

Understand Customer Wants A whitepaper from West Monroe Partners — Turning the Contact Center Into a Profit Center in the Digital Age — says, “Understanding what your customers want is the first step to elevating the customer’s voice within your organization.” Free guide shows you how.

Contact Center 69

Contact Center outsourcing Surveys Call flow 69

NobelBiz

JULY 25, 2023

Discover the transformative potential of data-driven decision-making and personalized interactions that cultivate lasting relationships with customers. Personalized Interactions: With historical data at their fingertips, agents can reference past interactions, making customers feel valued and understood.

Analytics 98

Analytics Call Center Scripts Contact center software 98

JustCall

NOVEMBER 22, 2023

Also, because of the tech stack’s limitations, your agents might miss opportunities to upsell or cross-sell, leading to missed sales. However, legacy contact center software simply add to the already existing problems with unwanted features and add-ons, making it costly and difficult to manage.

Agent burnout 52

Agent burnout Upselling Coaching Contact center software 52

NobelBiz

MAY 25, 2023

What are Customer Data Platforms A Customer Data Platform or CDP is software that aggregates and organizes customer data across various touchpoints and channels into a single, unified database. In addition to the above benefits, CDP software can help contact centers to personalize their interactions with customers.

call center software 98

call center software Call Center APIs Contact Center 98

JustCall

MARCH 7, 2023

A multichannel contact center helps customers connect to your business through multiple channels by integrating several communication channels into a single software platform. Voice Calls Inbound or outbound calls are undoubtedly the most direct and personal way of connecting, whether for resolving issues or following leads.

Multichannel 52

Multichannel Contact Center Interactive Voice Response contact center solutions 52

JustCall

FEBRUARY 11, 2022

Upselling, and cross selling products and sellers. It usually involve a single stakeholder who makes the purchase, based on their personal choice. Moreover, automatic integrations between sales calling software and CRM software are a huge saviour. Need for a Personalized Selling Approach. Let’s face it.

Sales 52

Sales B2C call center software B2B 52

Aspect

JANUARY 21, 2019

Contact center software providers have responded to this revelation by introducing new features that cater to the needs of agents. But enhancements to agent software tools are only part of the picture.

contact center workforce 75

contact center workforce Morale Contact center software Contact Center 75

SharpenCX

MAY 16, 2022

Remember: a staggering 97% of consumers reject or ignore phone calls from a business or a person they don’t know. And it’s also great for creating opportunities to upsell and cross-sell your products and services. The Future of Outbound Contact Centers.

Contact Center 67

Contact Center Scripts Call Center call center software 67

Babelforce

NOVEMBER 30, 2022

Call line identification is the ability of a person receiving a call to view the telephone number of the caller. Within an inbound contact center, if your telephony is connected to the CRM, CLI can bring up key information and allow the agent to set a good tone by greeting the caller. Virtual contact center software.

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52