Hodusoft

MARCH 8, 2019

Ecommerce sites can do much better if they simply opt for better communication software that assures customer delight. Something as simple as contact center software can create better engagement opportunities. What does contact center software have? How do all these impinge e-commerce operators?

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Contact center software call center software Interactive Voice Response Contact Center 40

NobelBiz

JULY 19, 2022

However, when it comes to customer service or sales departments that are using advanced contact center software to receive or make calls all day, you can’t afford to make mistakes or you’ll lose a prospect or a client. What is Call Whispering for Contact Centers?

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Contact Center Contact center software Coaching Telecommunications 52

Global Response

DECEMBER 23, 2022

Our favorite call center software platforms include: Five9 Genesys Zendesk LiveAgent Platforms can provide basic solutions with call center software —allowing agents to handle inbound and outbound voice calls—or can provide robust contact center solutions for omnichannel support with AI assistance, knowledge bases, and more.

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Call Center Interactive Voice Response call center software Contact Center 62

NobelBiz

JULY 10, 2023

In this article, we delve into the profound impact of AI on lead generation and explore how your contact center can harness its potential. By leveraging advanced algorithms and machine learning, AI enables predictive analytics, enhanced personalization, and automated workflows.

Contact Center 40

Contact Center Call Center Interactive Voice Response Chatbots 40

JustCall

MARCH 7, 2023

A multichannel contact center helps customers connect to your business through multiple channels by integrating several communication channels into a single software platform. With multichannel contact center solutions, you can quickly connect with your customers through whichever channel they choose.

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Multichannel Contact Center Interactive Voice Response contact center solutions 52

NobelBiz

MAY 25, 2023

What are Customer Data Platforms A Customer Data Platform or CDP is software that aggregates and organizes customer data across various touchpoints and channels into a single, unified database. When evaluating CCaaS vendors for customer data platform solutions, prioritize flexibility and scalability.

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SharpenCX

MAY 16, 2022

Remember: a staggering 97% of consumers reject or ignore phone calls from a business or a person they don’t know. And it’s also great for creating opportunities to upsell and cross-sell your products and services. Click to See evaluate your Contact Center with SharpenCX’s Contact Center Checklist.

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