VocalCom

JANUARY 22, 2018

For many companies, personalization remains a top priority in this new year. Many brands are achieving this goal by offering stronger service and personalized content through artificial intelligence and geolocation. Here are five ways personalization impacts customers’ purchasing habits and drives sales success. They spend more.

Personalization 90

Personalization Sales Contact center software Upselling 90

VocalCom

JULY 16, 2018

Indeed, many brands are turning to chatbots that are capable of deep learning, becoming smarter as they interact with customers and offering personalized solutions adapted to individual needs. Based on his behavior, a shoe manufacturer may target this person with a Facebook ad that meets his needs.

Contact center software 48

Contact center software Chatbots Upselling Entertainment 48

VocalCom

APRIL 9, 2018

While artificial intelligence helps brands deliver personalized customer experiences, the technology also offers another major benefit: proactive customer service. Then, use the technology to offer customers personalized recommendations based on their purchase history. Make self-service more efficient.

Customer Service 48

Customer Service Self service Contact center software Chatbots 48

VocalCom

NOVEMBER 13, 2017

Personalize your communications. For example, post-purchase emails can boost your upselling and cross-selling efforts while customers are still thinking about your brand. For example, rather than merely announcing an upcoming sales event, include a discount code that may be redeemed easily. Use strategic timing.

Marketing 48

Marketing Contact center software Upselling B2B 48

VocalCom

NOVEMBER 13, 2017

Personalize your communications. For example, post-purchase emails can boost your upselling and cross-selling efforts while customers are still thinking about your brand. For example, rather than merely announcing an upcoming sales event, include a discount code that may be redeemed easily. Use strategic timing.

Marketing 48

Marketing Contact center software Upselling B2B 48

JustCall

MARCH 7, 2023

This is where a multichannel contact center comes into the picture. This article will discuss multichannel contact centers and highlight the best practices for building a multichannel contact center in 2023. What is a Multichannel Contact Center?

Multichannel 52

Multichannel Contact Center Interactive Voice Response contact center solutions 52

NobelBiz

MAY 25, 2023

What are Customer Data Platforms A Customer Data Platform or CDP is software that aggregates and organizes customer data across various touchpoints and channels into a single, unified database. By using customer data in contact centers, businesses can key in on common pain points and find ways to make simple requests more self-service.

call center software 98

call center software Call Center APIs Contact Center 98