Contact center software Personalization Upselling virtual call center 
JustCall
FEBRUARY 11, 2022
Upselling, and cross selling products and sellers. It usually involve a single stakeholder who makes the purchase, based on their personal choice. Instead, modern sales professionals are opting for virtual selling. Moreover, automatic integrations between sales calling software and CRM software are a huge saviour.
Babelforce
NOVEMBER 30, 2022
Call Line Identification (CLI). Call line identification is the ability of a person receiving a call to view the telephone number of the caller. Within an inbound contact center, if your telephony is connected to the CRM, CLI can bring up key information and allow the agent to set a good tone by greeting the caller.
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