Beyond Philosophy
MARCH 20, 2020
We had some good news, which is that Beyond Philosophy has been recognized as one of the best management consultancies by Financial Times for the second year in a row. To hear more about this marketing tool in more detail, listen to the complete podcast here. The post Are You Using This Valuable Marketing Tool For Growth?
OctopusTech
MARCH 19, 2024
With today’s customers more likely to use online tools like Google and social media to access information, an excellent website becomes the key element in bringing in and retaining potential customers. Who is a Web Development Consultant? Here are the top 10 benefits of hiring a web development consultant 1. What is a website?
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Unymira
APRIL 12, 2024
In an interview with Timo Weber, Director Consulting for IT and Enterprise Service Management, we clarify the question of why saving money in the area of IT digitization is not the right strategy. He also introduces USU's new ITSM starter package and explains how to successfully implement an ITSM tool.
Beyond Philosophy
MARCH 18, 2020
The post Are You Using This Valuable Marketing Tool For Growth? appeared first on Customer Experience Consulting. This episode of the Intuitive Customer explores the Availability Heuristic and how it can help your brand promote customer-driven growth. Turns out, being available is a more significant influence than you think.
Speaker: Dennis Snow, President, Snow & Associates
Based on his 20-years with Walt Disney World along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” program for engaging employees in delivering outstanding customer service.
Beyond Philosophy
MARCH 1, 2019
In our global Customer Experience consultancy, we say that emotions are over 50 percent of a Customer Experience. To measure customer emotions, you need the proper tools to do a job. This episode of The Intuitive Customer talks about the tools you use to measure customer emotions in real time.
Call Design
APRIL 13, 2021
In this role you will be responsible for delivering Aspect WFM training and consulting for both new and existing customers of Call Design at one end of the spectrum to consulting with customers around industry best WFO practices at the other. 3-5 year’s experience with Aspect Workforce Management tool. Applications.
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
Too often, CSRs use technology as a crutch rather than a tool, and it's starting to show--57% of customer rage results are technology-based. Let's empower our employees and give them the tools and strategies that will turn even the angriest customer into a loyal customer.
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
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