CustomerSuccessBox

MAY 2, 2022

As a Customer Success Officer in SaaS, you’ve probably realized that there’s a lot more to the SaaS sector than just providing excellent service. SaaS marketing and distribution is crucial as, if not more important than, developing the service itself. Any aspiring SaaS startup must develop a solid marketing strategy.

SaaS 52

SaaS B2B Marketing Analytics 52

ChurnZero

JULY 9, 2020

These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. Spread Wisdom With Webinars. Webinars are often thought of for top-of-funnel lead generation and nurture, but they can be just as effective for customer marketing.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

ClientSuccess

APRIL 17, 2019

ClientSuccess will host Jay Nathan , Founding Partner and Managing Director of Customer Imperative , for this month’s customer success webinar series: Where should customer success live and who owns the number? Invite your executive team to this webinar. Webinar: Where Should Customer Success Live? and Who Owns the Number?

SaaS 45

SaaS B2B Upselling Engineering 45

ClientSuccess

APRIL 17, 2019

ClientSuccess will host Jay Nathan , Founding Partner and Managing Director of Customer Imperative , for this month’s customer success webinar series: Where should customer success live and who owns the number? Invite your executive team to this webinar. Webinar: Where Should Customer Success Live? and Who Owns the Number?

SaaS 40

SaaS B2B Upselling Engineering 40

ClientSuccess

APRIL 5, 2018

ClientSuccess will host Bill Cushard, Customer Success Strategist of ServiceRocket and a 2018 Mindtouch Top Customer Success Strategist , for this month’s customer success webinar series: How to Design a Customer Education Strategy. The webinar covers the topic of designing a proactive strategy for customer education.

Education 42

Education SaaS B2B Consulting 42

ClientSuccess

JULY 14, 2017

This live webinar is over and is now available as a recorded version. Webinar Details. This webinar involved live participant involvement on customer success best practices & strategy and took place on Tuesday, July 25th at 11am MT. Register for the recorded webinar here: The Customer Success Trust Framework.

SaaS 41

SaaS Best practices Consulting Consulting 41

ClientSuccess

OCTOBER 8, 2018

ClientSuccess will host Greg Daines (The Churn Whisper), Founder and CEO at Client Velocity , for this month’s customer success webinar series: The One Question that Will Transform Your Customer Success Strategy. Greg Daines, the webinar presenter, is highly-rated speaker at the CS100 Summit , a Customer Success Leadership Summit.

Customer centricity 40

Customer centricity SaaS Best practices Consulting 40

ClientSuccess

AUGUST 18, 2018

ClientSuccess hosted Jamey Jeff, Managing Director of Customer Success Solutions of Coastal Cloud , for this month’s customer success webinar series: 5 Standout Strategies of Top Performing Customer Success Teams. The webinar covered five standout strategies of top performing customer success teams. Request a custom product demo.

Chief Customer Officer 40

Chief Customer Officer B2B SaaS Consulting 40

ClientSuccess

NOVEMBER 29, 2017

Webinar Details. ClientSuccess hosted Greg Daines, CEO of Client Velocity, for this month’s customer success webinar series. This webinar will become one of your top 10 resources for running effective customer success efforts. — View another customer success webinar recording: The Customer Success Trust Framework.

B2B 41

B2B SaaS Consulting Consulting 41

ClearAction

JULY 20, 2023

Tech providers’ Customer Success teams strive to keep us engaged in a variety of meetings, messaging, webinars, etc. On the tech provider side, new logos are a constant quest, but SaaS models mean renewals are a top priority. On the consultant side, fast-paced change in tech makes fascinating studies to sell.

Technology 62

Technology Consulting Consulting B2B 62

Totango

MARCH 8, 2022

Hosting CS webinars, teleconferences, and seminars. As customer success management has grown in importance for building SaaS customer loyalty , the number of customer success communities has grown. Gain Grow Retain is a free, open community for CS leaders from B2B SaaS companies. Supporting CS research. CS in Focus.

Best practices 115

Best practices SaaS B2B Marketing 115

ClientSuccess

MAY 17, 2022

Here are some recognized NPS benchmarks to measure your score against: Consulting – 62. B2B Software & SaaS – 30. You can learn more about NPS and find new ways to optimize your customer success strategy with these additional resources from ClientSuccess : Webinar: Using Your NPS Campaign to Power Your Business.

Benchmark 52

Benchmark B2B SaaS Metrics 52

Education Services Group

FEBRUARY 3, 2021

Customer Success as a Service ® provider ESG announces a partnership with inSided, the only Customer Success Community platform for SaaS and subscription-based companies. Our services combine consultation, process development, people, and automation to increase the capabilities of your Customer Success organization. About inSided.

Customer advocacy 52

Customer advocacy SaaS Self service Consulting 52

ChurnZero

JUNE 7, 2019

Jason is an Associate Partner at Customer Imperative , responsible for overseeing the strategic consulting business. Jason works closely with Customer Imperative consulting teams to ensure that clients succeed at gaining, growing and retaining customers. Upcoming Webinar. Q: What drew you to working in Customer Success?

SaaS 73

SaaS B2B Consulting Consulting 73

ChurnZero

JANUARY 25, 2024

With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry. Skillset 3: Customer-centric consulting While new technology fuels efficiency, the heart of CS remains in understanding and anticipating customer needs.

Education 52

Education Upselling Consulting Consulting 52

ChurnZero

DECEMBER 29, 2020

The SaaS Debate: Who Owns the Renewal and Upsell? Whether Customer Success or sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. Customers don’t value your word, which as consultants, is how you effect change to drive success. 31 st Fastest Growing SaaS Company on SaaS Mag’s list.

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SaaS Chief Customer Officer Upselling Metrics 98

JustCall

MARCH 8, 2023

Annette Franz is a renowned customer experience thought leader, consultant, coach, and author with over 30 years of experience in the industry. Her reputation for mentoring, promoting collaboration, and resolving complex business issues has made her a sought-after consultant and speaker in the CX industry. Follow Diane on LinkedIn 3.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

ChurnZero

MARCH 3, 2020

SaaStr is the largest community of SaaS executives, founders, and entrepreneurs in the world and they are brought together at their flagship event – SaaStr Annual. With 12,500 attendees, 250 speakers, 200 sponsors, their missions is to provide the SaaS community with unparalleled access to the top minds in SaaS.

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SaaS Chief Customer Officer Best practices B2B 72

SmartKarrot

MARCH 2, 2022

And this is even more difficult when it comes to companies that offer SaaS products. To grow and succeed in such a dense market, it is important for SaaS companies/product owners to come up with an effective growth marketing framework – with 100% effective growth marketing strategies. Like what you are reading?

SaaS 12

SaaS Marketing Upselling Engineering 12

CrazyCall

SEPTEMBER 4, 2018

Steli hasn’t always been a sales guru and executive of one of the fastest growing SaaS CRM. Max Altschuler is the founder and CEO of Sales Hacker, a media company which is made up of conferences, webinars and meetups all around the world, online publications, webinars and is mainly focused on the future of B2B sales.

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Sales SaaS CRM B2B 129

ChurnZero

MARCH 11, 2020

However, SaaS companies should also be taking advantage of the opportunity to learn from churned (and renewed) customers using similar techniques. This could be someone in marketing, on the executive team, or an outside consultant (shameless plug). Churn destroys SaaS business valuation. What to do about it.

Journey mapping 52

Journey mapping Finance SaaS Consulting 52

Amity

DECEMBER 7, 2016

SaaS Tattler Issue 98 - How to Deliver Mind-Blowing QBRs. In this post, Nils Vinje from Glide Consulting wants you to get closer to the perfect world QBRs and gives you actionable tips to do so, including working with your sales team and effectively reaching executives. The thing with QBRs is, it's all or nothing.

SaaS 71

SaaS Feedback Consulting Consulting 71

ChurnZero

MAY 8, 2020

To explain why Customer Success should be deemed essential, we hosted a webinar with Executive Director Mikael Blasidell from the Customer Success Association and Customer Success Consultant Ed Powers from Service Excellence Partners. If you missed the webinar, you can watch it on-demand. Q&A Recap.

Benchmark 59

Benchmark SaaS Consulting Consulting 59

ChurnZero

FEBRUARY 25, 2020

To learn more about how to streamline onboarding to reduce churn – view this on-demand webinar. Upcoming Webinar: Unpacking the Power of the Executive Business Review. Join this webinar to learn: The different types of customer reviews and when to use them. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Customer retention 59

Customer retention Scripts Sales SaaS 59

SmartKarrot

MARCH 21, 2023

Use your management consulting skills to provide customers with strategic direction on their e-commerce or ad spend management projects as well as assistance in identifying and resolving complicated business problems. Maintain customer engagement by defining the SaaS portfolio of Morning Consult’s customer journey experience.

Consulting 19

Consulting Consulting SaaS Benchmark 19

ChurnZero

NOVEMBER 27, 2019

ChurnZero’s CCO, Abby Hammer, spoke about getting the resources you need to combat the major obstacle to scaling your SaaS business – Churn! . Upcoming Webinar: New Manager’s Guide for a Customer Success Strategy Implementation. As she explained: . Being an effective agent of change is a must.

Chief Customer Officer 75

Chief Customer Officer SaaS Metrics Education 75

CustomerSuccessBox

OCTOBER 4, 2018

Every SaaS company knows how important Customer Success is and what results it can bring if implemented properly. Recently in a webinar with Debbi Stanley, CFRE, Vice President of Sales and Customer Success, Rallybound, Debbi shared several actionable insights that will guide you to build your customer success team. ?. The customer.

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SaaS Customer retention Accountability Consulting 77

ChurnZero

APRIL 3, 2020

To learn how Customer Success Managers can maximize this valuable customer time, we hosted a webinar with The Success League’s Amy Mustoe. During this webinar, we covered: The types of customer reviews and when to use them. If you missed the webinar, you can watch it on-demand. How to do your homework before an EBR.

Journey mapping 52

Journey mapping SaaS Sales Consulting 52

ChurnZero

JUNE 14, 2019

She joined ChurnZero in 2018 after a decade’s worth of experience in SaaS software implementation and consulting for higher education. Upcoming Webinar. Attendees of this webinar will learn how to: Use the customer journey as the desired path to success. And should they?

SaaS 65

SaaS Customer retention Metrics Sales 65

ChurnZero

OCTOBER 1, 2022

Even though CSQLs have a lower customer acquisition cost, faster rate of return, and high close-rate, says Tony D’Auria, industry principal at Valuize, a customer lifecycle consultancy. Q: How can you emphasize product value and ease adoption for a robust SaaS company? Are your users tuning into your webinars?

B2C 97

B2C Upselling B2B Accountability 97

SmartKarrot

JUNE 22, 2020

To grow exponentially, what must a SaaS company do once it has established its customer base? For SaaS companies, SaaS Upsell rates is important and the latter is the key to generating revenue by keeping customer acquisition costs minimal, and thereby, unlocking growth opportunities. . How does one do this? The result?

Upselling 10

Upselling SaaS Consulting Consulting 10

ClientSuccess

JUNE 17, 2019

In today’s world of SaaS customer success, most CSMs and/or Account Managers are held to some sort of revenue goal. Typically, a strategic account goes beyond the typical vendor/consumer relationship and takes on more consultative or partnership tendencies. In most SaaS businesses, the ultimate goal is to increase revenue.

Accountability 42

Accountability Upselling SaaS Feedback 42

TeamSupport

JULY 27, 2020

Be readily available for consultations and check-in conversations. In an uncertain economic environment it is easy to focus on how to win new business when it seems that no potential customer wants or is too afraid to buy—especially in the monthly recurring subscription model, such as with many SaaS (software-as-a-service) firms.

B2B 90

B2B Finance Metrics Customer Support 90

ChurnZero

DECEMBER 9, 2021

Bryan Neale from Blind Zebra Consulting joined us for a webinar to teach Customer Success leaders how to coach their teams to handle NPS conversations following a four-step call framework. If you missed the webinar, you can watch it on-demand. If you missed the webinar, you can watch it on-demand. Q&A Recap.

Coaching 52

Coaching Surveys Feedback Consulting 52

ChurnZero

FEBRUARY 16, 2023

As a CSM, it gives you the opportunity to provide a more valuable answer, and in turn, makes you a better advocate and consultant. There’s a CSM mindset, especially in SaaS, where you see yourself as part of the product. It’s one of our most popular webinars, and for good reason.

Construction 52

Construction SaaS Feedback Personalization 52

ChurnZero

FEBRUARY 16, 2023

As a CSM, it gives you the opportunity to provide a more valuable answer, and in turn, makes you a better advocate and consultant. There’s a CSM mindset, especially in SaaS, where you see yourself as part of the product. It’s one of our most popular webinars, and for good reason.

Construction 52

Construction SaaS Feedback Personalization 52

ClientSuccess

OCTOBER 2, 2019

Their appearance and recent popularity emerged as the software-as-a-service (SaaS) has shaped a distinct customer lifecycle. In the SaaS model, how companies interact with customers has changed along with the nature of doing business. Webinar: When to Invest, Specialize, and Scale Customer Success.

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Accountability Management Upselling SaaS 47