SmartKarrot

APRIL 22, 2022

Lead, coach, and develop teams, bringing energy and passion for the business. Taking responsibility for contract renewal and upselling. Liaise with supporting teams (technical support, professional services, billing, and more) on behalf of the clients. Hire and develop a Customer Success team as we scale.

Technical Support 19

Technical Support Upselling Coaching Accountability 19

SmartKarrot

FEBRUARY 10, 2021

Coach customers to be product experts, creating awareness about new and existing features/functionalities that can fulfill their specific business needs. Manage the renewal process and identify upsell and cross-sell opportunities. Be a dedicated point of contact for strategy, product training, and non-technical support questions.

Upselling 10

Upselling Construction Technical Support Consulting 10

SmartKarrot

APRIL 17, 2023

They can be used for a range of tasks, including customer service, sales, and technical support. Upsells Identify opportunities for upselling and cross-selling based on customer conversations. Auto detect opportunities: AI can analyze customer data to detect opportunities for renewal, growth, and upsell.

Upselling 10

Upselling Chatbots Virtual Agent Coaching 10

SmartKarrot

DECEMBER 4, 2020

Role: VP Customer Success Location: Salt Lake City, UT, US Organization: NICE inContact As a VP of Customer Success, you will be a senior leader in the matrix organization of Technical Success, working with Professional Services, Technical Support, and other customer-facing teams to ensure customer outcomes.

Upselling 10

Upselling Technical Support Feedback Coaching 10

SmartKarrot

DECEMBER 2, 2020

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: Wonderschool As a Director of Customer Success, you will manage, coach, inspire a talented team of technical Onboarders and customer support/success. Your role is a sales and client relationship role, not a technical support role.

Upselling 10

Upselling Best practices Enterprise Technical Support 10

SmartKarrot

FEBRUARY 17, 2021

Role: VP Customer Success Location: Fremont, CA, US Organization: Privacera As a VP of Success Manager, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team. Apply here: [link] Role: Director / Sr.

Enterprise 10

Enterprise Technical Support Finance Upselling 10

SmartKarrot

JANUARY 4, 2021

Identify customers at-risk of churning and ensure your team takes early action to support retention. Collaborate with Marketing to develop new initiatives to find and attract future customers. Retain and grow client base through identifying cross/upsell opportunities. Client support and issue resolution.

Technical Support 10

Technical Support Education Accountability Upselling 10

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. Allison Pickens. Annette Franz.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

CSM Practice

JANUARY 1, 2017

Finally, in my opinion, if you have a TAM (or a higher level of dedicated technical support) you should charge for it. They should upsell seats and service levels. For example, if the team mostly conducted roadmap sessions, we work with marketing to enhance awareness of our roadmap through customer campaigns and webinars.

SaaS 58

SaaS Metrics Accountability Best practices 58

SmartKarrot

MARCH 14, 2022

Analyze client behavior in order to develop workflows to successfully address high-risk behavior as well as potential upsell behavior. Evaluate and potentially implement improvements to the escalation processes for customer support issues. Coach and develop team members with a hands-on approach. Apply here: [link].

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

SmartKarrot

MAY 25, 2022

Apply here: [link] Role: Director, Customer Success Location: Remote, Los Angeles, CA, US Organization: Pacvue As a Director of Customer Success, you will build, manage, coach, and lead the Customer Success team for Pacvue Advertising. Make customers successful by providing high-quality technical support and service.

Education 3

Education Technical Support Upselling Advertising 3

NobelBiz

MARCH 23, 2022

Upsell Revenues : Generated by your existing clients who opt for several of your offers or services. However, we mentioned earlier that the call center market is more dynamic than ever. Coaching, recording, and other on-the-spot solutions There are numerous ways to boost your ROI with today’s call center technologies.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

Netomi

FEBRUARY 28, 2022

From introducing cryptocurrency to the Latin America market, to offering a free learning online platform for students and playing a key role in the digital transformation of health services, these leaders are making waves in the CX space, and inspiring others along the way. Erin Wallace – VP, Integrated Marketing, thredUP.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64