Uniphore
JANUARY 24, 2022
Go Beyond Call Center Coaching with Real-Time Agent Assist. Agent assist software builds agent engagement and proficiency with live call center coaching, training and process optimization. Current agent coaching is leading to customer—and agent—turnover. Better call center coaching creates—and retains—better agents.
SharpenCX
MARCH 25, 2021
But how can you effectively coach and improve the performance of a dispersed workforce? And, what tools exist out there to help you? And using data from real customer conversations gives you the context you need to effectively coach your team. With the right call center tools, you can transcribe each customer conversation.
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Uniphore
JUNE 10, 2021
3 Ways Call Center Coaching is Leading to Customer Churn. It’s no secret that better coaching creates more effective agents and better overall customer interactions. Why then do so many call centers struggle to convert coaching into real, measurable results? Smarter Coaching Is A Smart Investment. Better Retention.
ClientSuccess
JULY 7, 2021
Here are the five keys for coaching CSMs to having successful strategic conversations with customers: 1. And, finally, a final key skill to coach your CSMs involves taking action. eBook: 3 Steps To Putting Your Customer First This Year. If you’re a customer success leader working with a team of CSMs, don’t panic. Planning: .
Playvox
JANUARY 25, 2024
Operational costs – Agents who aren’t invested or lack training, feedback, or coaching tend to be inefficient, ultimately costing your business financially. Quality Assurance (QA) tools are great, but they tend to be reactive. Prevent and close employee skill gaps with a seamless integration to coaching.
Playvox
JANUARY 30, 2024
Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. Break up the Monotony Incorporating gamification elements into your training and coaching programs is one way to help decrease boredom that sometimes comes with traditional training methods.
Comm100
JUNE 26, 2018
With the World Cup in full swing, now is probably the perfect time to talk about one of the essential elements of any team – the Coach. Coaches are focused on improving performance during the moment, and the skills required for an excellent coach are very distinct. This is where a coach comes into play. Coaching Skills.
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