Optimizing Self-Service: 4 Lessons Learned from Our Chatbot Journey
Customer Service Life
MAY 11, 2022
In my third point about the importance of optimizing your Zendesk knowledge base, I left incomplete exploring artificial intelligence as a means of making it easier for customers to find answers to their questions. For those that may not know, AnswerBot works in a couple of different ways to help boost customer self-service.
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