LiveChat

NOVEMBER 27, 2018

We wanted to implement a bot that would filter spam and chats from confused visitors (you wouldn’t believe how many people start a chat to find a new girlfriend or to simply troll you !). A Messenger chat with our Facebook bot. Our general chat satisfaction is 65% , which could be better. Step three: setting up chatbots.

Chatbots 71

Chatbots Customer Service Education Accountability 71

Eptica

JUNE 6, 2018

Access to information is worse in the UK than France 75% of UK consumers polled say the contact center agents they contact through email, the phone, social media or chat don’t have the right information to hand in order to successfully answer their questions.

Best practices 51

Best practices Analytics Contact Center Surveys 51

LiveChat

NOVEMBER 16, 2018

Content may be of many different types – blog posts, videos, white papers, case studies, and more. However, such customer care executives come with a stiff price tag that few companies can afford. Make it easy for your customers to: Spot trouble. Understand the cause. Go straight to a page that describes the exact solution.

Customer Support 45

Customer Support Customer Care Entertainment Education 45

delighted

AUGUST 9, 2019

They can tag you, use a unique hashtag, or leave it directly on your page. Along with the examples above, written or video case studies are another way to capture social proof and relay it to your market. To grab attention, combine these quotes with a photo of the customer or brand logo and a call-to-action (CTA) when possible.

Marketing 50

Marketing Surveys Feedback Advertising 50

JivoChat

JANUARY 17, 2021

Convert visitors with live chat. Then, once those listings are live and optimized, contractors can drive targeted traffic into those properties with local SEO, PPC, live chat , and other digital strategies. Pro tip: geo-tag those images with your business location. Convert visitors with live chat. Run a referral program.

Construction 52

Construction Sales Feedback Engineering 52

Kayako

MARCH 3, 2016

Also relates to chats and tickets. For example, if you have an email thread with one customer, a chat with a second and a Twitter conversation with a third, that’s three conversations. What are top tags? Why should you measure top tags? What is average handle time? Why should you measure average handle time?

Metrics 69

Metrics Customer Support Abandon rate Average Handle Time 69

Kayako

AUGUST 7, 2019

Typically help desks, knowledge bases and live chat solutions address these needs perfectly. . In such cases a help desk platform may have been recommended by a friend, or mentioned in an article that a customer read. This drives businesses to look for solutions that can help lower response times and manage customer complaints better.

Advertising 74

Advertising Finance Feedback Sales 74

Infinity

FEBRUARY 13, 2020

Tag Manager 360. Here are some outcomes that Infinity clients across a mix of industries achieved after adopting this approach, as well as the links to their case studies: 174% year-on-year uplift in PPC bookings and 32% cost-per-booking reduction ( Blue Bay Travel ). Feel free to peruse our case study library here.

Advertising 52

Advertising APIs Healthcare Analytics 52

Eptica

JUNE 28, 2017

To be held on 6th July 2017 in central London, it features ten topic streams, packed full of case studies that show how leading organizations have transformed CX. Eptica is a proud sponsor of the Customer Engagement Transformation Conference and will be demonstrating its AI-powered platform for customer experience at the event.

Customer Experience 50

Customer Experience Multichannel Best practices Marketing 50

Comm100

OCTOBER 11, 2017

[White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Here we offer 12 essential tips for live chat operators to communicating effectively, addressing customer issues efficiently, and representing your brand professionally. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Customer Service 47

Customer Service Customer Care Morale Marketing 47