Beyond Philosophy
SEPTEMBER 3, 2022
In my 20 years as a consultant for Customer Experience, I have been involved in several successful implementations. To that end, in this episode we share the five rules of a successful customer experience implementation. Key Ideas to Improve your Customer Experience. Please tell us how we are doing!
Beyond Philosophy
SEPTEMBER 8, 2022
Patterson and her team spoke with the customer service teams, customers, and sales teams. They found that there were many moments where the organization interacted with the customer throughout the journey. Therefore, they viewed the project title as a customer experience innovation, part of a business strategy.
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24-7 InTouch
JANUARY 9, 2024
Armed with new access to more than 100 languages, our brand partner’s future contact strategy has Mosaic Languages at its core and plans to expand into additional language support for more customers as a result of the first quarter’s results.
Beyond Philosophy
JANUARY 23, 2017
It can sound a little creepy and Big Brother-ish, but this proactive approach is very important when it comes to building a great customer experience. I discuss the importance of this in my recent book, The Intuitive Customer: 7 imperatives for moving your Customer Experience to the next level , which I co-authored with Prof.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty.
24-7 InTouch
MARCH 27, 2024
IntouchCX partnered with a delivery service brand to improve their customer experience by ensuring consistent and efficient resolution of customer issues. The post Case Study: Generative AI: Advancing Agent Experiences in the Gig Economy appeared first on IntouchCX.
24-7 InTouch
APRIL 19, 2023
Our top-tier solutions and extensive experience offering exceptional customer service allowed us to deliver the following results: 92% CSAT across all platforms >94% quality performance The post Case Study: Optimizing the Customer Experience With Content Moderation appeared first on IntouchCX.
Speaker: Jeff Toister, Employee Training Expert, Bestselling Author, Speaker
An ICMI study revealed that 86 percent of contact centers don't fully empower their agents to deliver an outstanding customer experience. Contact center leaders worry about agents giving away too much or serving customers inconsistently. Gain practical tips from case studies featuring leading companies.
Advertiser: Vanilla Forums
Best-selling author and customer experience thought leader Blake Morgan has put it all down on paper for you. Self-service can improve customer experience and simultaneously drive down costs. You can both boost your customer experience while spending less. That’s right. This eBook details it all!
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Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting. It can be difficult to schedule the right amount of agents at the right time.
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