Beyond Philosophy

OCTOBER 11, 2019

One of the most significant is a decrease in employee engagement. For example, one concern raised in employee surveys is that with the company changes, employees don’t feel “up to speed” with the company direction. “We So, our employee engagement levels have now become also part of our focus.

Customer Experience 316

Customer Experience Employee engagement Journey mapping Customer centricity 316

Callminer

JULY 15, 2019

Employee Engagement Trends of 2019 featuring nGuvu. Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations. Register for 9am BST Session .

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

ProProfs Blog

JUNE 30, 2020

I include case studies of role-model companies that will inspire any organization to kick-start its own revolution… an amazement revolution!”. How to Revolutionize Customer Employee Engagement with Big Data and Gamification. In their book, they use case studies and help readers learn how they make effective speeches.

Customer Service 128

Customer Service Chief Customer Officer Customer centricity Marketing 128

Customer Centric Support

FEBRUARY 6, 2017

Case studies have shown improvement on just about every KPI with the contact centers that simply gave instruction on mindful breathing and encouraged agents to practice it throughout their day. The good news is that introducing mindfulness on a smaller scale, in a less intrusive way to the work shift still has a positive impact!

Call Center 90

Call Center Outbound sales Customer centricity Contact Center 90

CX Journey

AUGUST 11, 2016

I could also suggest picking up Toyota Under Fire – a great case study on how Toyota overcame an extreme management crisis within a contact centre. Ben Motteram is the Principal at CXpert , a Customer Experience consulting company that helps their clients grow by placing the customer at the centre of everything they do.

Construction 0

Construction Healthcare Advertising Feedback 0

RapportBoost

DECEMBER 10, 2018

Optimization of this knowledge can be accelerated by leveraging artificial intelligence , and employee engagement is a powerful force that can be used to drive customer engagement. 100, one of our clients, an online pharmacy who allows customers to consult pharmacists so that they can diagnose and recommend some products.

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

ijgolding

SEPTEMBER 29, 2015

They have made life significantly easier for customers and employees. If you are looking for a great case study of Customer Experience in financial services, look no further than Direct Line. Diana’s company, recruitment consultancy Nicoll Curtin , saw enough potential in Diana to give her a big break back in 2011.

Customer Experience 104

Customer Experience Journey mapping Customer centricity Employee engagement 104

Russel Lolacher

FEBRUARY 1, 2021

Speaking of stories… Collect stories – have case studies and examples that are relevant and relatable to your audience. I love my friend Shawn Soole ‘s (a hospitality consultant) quote about the P3 of preparation, even if his is more about bartending. ” Presence.

Personalization 81

Personalization Employee engagement Consulting Consulting 81

Russel Lolacher

FEBRUARY 13, 2023

In this episode of Relationships at Work, Russel chats with personal branding strategist Ana Lokotkova on how defining who you are in the workplace will help you standout and improve your employee experience. She’s a speaker, a Youtube video creator and she’s taking advantage of TikTok as a platform for career advice and education.

Personalization 98

Personalization Coaching Education Marketing 98