Avaya

SEPTEMBER 26, 2016

In a recent blog , I mentioned my sister-in-law’s frustration at not being able to use her smart phone for work purposes and how many businesses are struggling with the mindset change required for real digital transformation. A good example of those concerns came up at a recent conference while talking to an Avaya customer about BYOD.

Enterprise 78

Enterprise Call Logging Government Personalization 78

Etech

JANUARY 30, 2020

Many call center operations use chatbots and automated voice systems to help sort through the incoming call logs. Automating contact points or call center operations is not the same as eliminating the human element of your business. This blog was earlier published on LinkedIn.

Management 62

Management Call Center Call Logging Contact Center 62

Etech

JANUARY 30, 2020

Many call center operations use chatbots and automated voice systems to help sort through the incoming call logs. Automating contact points or call center operations is not the same as eliminating the human element of your business. This blog was earlier published on LinkedIn.

Management 62

Management Call Center Call Logging Contact Center 62

aircall

MAY 24, 2018

Aircall’s insights into missed calls, for example, helped Archit visualize exactly where callers were abandoning the main IVR menu. Call logs also revealed a spike in early-morning misses that suggested East Coast clientele were being underserved by the team’s delayed start. “We

Interactive Voice Response 59

Interactive Voice Response Call Logging Construction Analytics 59

Callminer

AUGUST 6, 2019

Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Select your call center software based on the features that are most essential to your business.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

aircall

APRIL 19, 2021

For example, you can create workflows for contacts, companies, deals, quotes, tickets, etc. FLG – Use click-to-call for faster dialing, leverage automatic note creation, access past call recordings, and display insight cards to bring customer details into view. Teamgram – Keep a record of call logs, team notes, etc.

CRM 62

CRM voip APIs Call Logging 62

Nexmo

MAY 15, 2019

This is not as dubious as it sounds: there are many compelling business reasons why you might want to hide a caller’s real number from other parties in the call. A classic example is an online taxi service. Log Call Events. Every time we are notified about an event we want to log it. Voice API reference.

APIs 91

APIs Call Logging Management 91

aircall

MARCH 29, 2021

Recordings are perhaps most effective when used in conjunction with cloud calling software. Cloud calling software works with other business tools, like AI and transcription software, to increase the value of your call recordings. There is no short and fast answer to how long companies should keep recorded calls.

Customer Experience 62

Customer Experience Sales Call Center Call Logging 62

ProProfs Blog

MAY 1, 2020

Blackberry, Sears, Kodak, and JCPenny are the best examples of brands losing their customers because of their complacency. Now, when we talk about employee customer service training, there are some surprising examples. For example, ProProfs Chat has a separate knowledge repository that is open for both employees and their users.

Customer Service 128

Customer Service Customer Support Education Feedback 128

JustCall

APRIL 3, 2024

Automation features and open API: An auto dialer offers open APIs so your developers can- – Build automation workflows for call logging, – Build workflows for notes logging – Help with reporting and analytics tasks (i.e., Localization features and international calling. Reporting and analytics tools.

Sales 52

Sales CRM Scripts APIs 52

aircall

MAY 3, 2021

It’s a valuable tool that enables sales and support teams to make and receive phone calls using a desktop, laptop, or mobile phone. Third-party CTI systems work much the same way for incoming and outbound calls. Offers a detailed view of sales activity by leveraging call recording and call logging features.

voip 62

voip Interactive Voice Response CRM Call Center 62

aircall

MAY 19, 2017

Taking productivity shortcuts (click-to-dial, call logging, etc.). That’s why we’re using the click-to-dial function as an example of a shortcut salespeople can take when seeking to improve their productivity. Automatic call logging. In the meantime, have you tried Aircall’s virtual phone system for sales teams?

Sales 81

Sales Call Logging CRM Metrics 81

Cincom

OCTOBER 14, 2020

For years, marketing had to manually collect information about companies, contacts and product preferences from service reports, call logs and assorted survey questionnaires. Results were often short of expectations, and the expense of maintaining large outbound call centers tasked with collecting this data was enormous.

Marketing 52

Marketing Analytics Call Logging Enterprise 52

JustCall

MAY 28, 2020

With this integration on JustCall, all the call activities, customer conversations, texts, voicemails, and recordings automatically get logged under respective contacts and deals. . For example, You come across a customer who, as per your last call notes, showed interest in your product. Monitor your team’s call.

virtual call center 52

virtual call center Call Center Interactive Voice Response CRM 52

JustCall

AUGUST 23, 2022

Softphones are computer-based phone systems that allow users to make and receive phone calls over the internet. In this blog, we will discuss everything that you need to know about softphones. A softphone is software that lets people use a computer or phone to make phone calls over the internet. What is a Softphone?

voip 52

voip CRM Transportation Call Logging 52

aircall

MAY 19, 2017

Taking productivity shortcuts (click-to-dial, call logging, etc.). That’s why we’re using the click-to-dial function as an example of a shortcut salespeople can take when seeking to improve their productivity. Automatic call logging. In the meantime, have you tried Aircall’s virtual phone system for sales teams?

Sales 48

Sales Call Logging CRM Metrics 48

JustCall

APRIL 5, 2023

The RingCentral University, with its range of blogs and videos, is a revolutionary offering by the company, which must reduce the load on customer and technical support. The way to handle them is to make sure the right person handles the right call. When calls are not routed properly, there is increasing dissatisfaction.

Interactive Voice Response 52

Interactive Voice Response voip Analytics Contact Center 52

aircall

JANUARY 19, 2021

A simple log-in process connects them to all their digital sales tools at a glance. Call logging. Outbound calls are automatically logged to create a documented call history where sales reps can identify where prospects are within the sales funnel.

voip 62

voip Interactive Voice Response Sales Government 62

SmartKarrot

MAY 14, 2023

The solution is through the addition of an intelligence layer… yes, that’s right and several virtual calling platforms such as Zoom and Microsoft (MS) Teams are offering the option of adding a free intelligence layer to calls so you can take them to a whole new level. Cortana Suite is one example. So let’s dig it!

Call Logging 10

Call Logging Analytics B2B Sales 10

Tenfold - Contact Center Blog

JULY 9, 2018

The cases that should be included in the formula are issues that can be resolved during the first call–for example, booking changes, cancellations, and upgrades. To calculate, divide the total amount of waiting time by the total number of calls received within a certain period. Average Call Transfer Rate.

Metrics 78

Metrics Call Center Schedule adherence Abandon Call 78

CrazyCall

MAY 7, 2019

With technology development, all you need is proper call recording software and storing space to record your calls automatically. Call recordings are made with the intention to store conversations. However, those features are for statistical purposes.

Call Logging 87

Call Logging voip industry standards Finance 87

JustCall

AUGUST 5, 2020

This system enables call center agents to attend calls right from their desktop. Agents can access all call logs and caller's information on their desktop with just a few clicks. It does not matter whether the call comes on their desktop or phone. But none can leave customers' calls unattended.

Interactive Voice Response 52

Interactive Voice Response Call Center virtual call center CRM 52

aircall

NOVEMBER 4, 2016

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This is immensely helpful to call center agents and managers alike. Let’s look at the example of a VOIP business phone system. Speaking of which! Try Aircall for free.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

Natalie Petouhof

SEPTEMBER 1, 2015

For example, a service team leader can conduct a real-time review of each agent’s performance metrics across channels or against service cases across products to instantly improve case management, agent efficiency and channel optimization—from anywhere, on any device.

Analytics 63

Analytics Average Handle Time Call Logging Best practices 63

aircall

NOVEMBER 9, 2016

On premises: The features available are the ones all call centers expect and use daily: transfers, hold, waiting music, conferences, call logging, etc. There is no dearth of functionalities with an on premises call center. In the meantime, try our own cloud-based call center software: Try Aircall for free!

call center software 82

call center software Call Center virtual call center voip 82

JustCall

FEBRUARY 25, 2020

When designing a productive tech stack for financial services, this blog post will walk you through the 3 must-haves : The software categories to keep in mind. For example, your emails that are tagged as ‘reimbursements’ will be dealt with first. The features in each category of your tech stack and. What is a tech stack?

Finance 59

Finance CRM Accountability Sales 59

aircall

NOVEMBER 4, 2016

You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. This is immensely helpful to call center agents and managers alike. Let’s look at the example of a VOIP business phone system. Speaking of which! Try Aircall for free.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54

aircall

NOVEMBER 9, 2016

On premises: The features available are the ones all call centers expect and use daily: transfers, hold, waiting music, conferences, call logging, etc. There is no dearth of functionalities with an on premises call center. In the meantime, try our own cloud-based call center software: Try Aircall for free!

call center software 48

call center software Call Center virtual call center voip 48

AWS Machine Learning

DECEMBER 21, 2023

This allows you to use natural language with a conversational chat interface to perform tasks such as creating novel content including narratives, reports, and blog posts; summarizing notes and articles; and answering questions from a centralized knowledge base—all without writing a single line of code.

Contact Center 97

Contact Center Scripts Interactive Voice Response contact center solutions 97