aircall

AUGUST 9, 2022

The changing work landscape makes virtual phone systems the best solution for businesses reliant on sales agents, customer service agents, call centers, and more. . A virtual phone system (Voice over Internet Protocol or VoIP), is a system that transmits your voice and other data over the internet. Remote-work friendly.

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VirtualPBX

JANUARY 26, 2022

” These webinars will support current customers of VirtualPBX on VoIP basics, how-to’s, and best practices. They will also include demos of new features and updates, giving you a closer peek behind the curtains and inside the minds of the VirtualPBX teams. Building Reports: Sending Call Data over to Google Sheets.

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VirtualPBX

FEBRUARY 4, 2022

This webinar is the first in a line of episodes that will discuss VoIP basics, how-to’s, and best practices. They will also include demos of new features and updates, giving you a closer peek behind the curtains and inside the minds of the VirtualPBX teams. Reports: Send Call Data to Google Sheets (+ BONUS Data Studio Dashboard).

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JustCall

OCTOBER 26, 2023

How to Use an iOS App for Customer Support, the Right Way Here are some tips contact center managers can leverage to enable agents to deliver a seamless support experience for on-the-go iOS users: Support Strategies to Embrace Actionable Tips 1. Concurrent calls : You can create a call center with team member devices.

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VirtualPBX

APRIL 30, 2021

To reach the highest levels of customer satisfaction and loyalty in your call center, you need to monitor and measure metrics and KPIs designed for your business goals. The Agent Summary report is the most popular report for call center management. Get Advanced Call Reports. Want to demo Advanced Call Reports?

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aircall

JANUARY 7, 2023

Whether you are looking to switch from a basic phone to voice-over-internet protocol (VoIP) or if you’re looking for a scalable solution to replace your current cloud-based phone system , there are plenty of options on the market. Grasshopper provides VoIP and WiFi calling, which integrates with its softphone via desktop or mobile.

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aircall

JANUARY 16, 2023

Ooma is a voice-over-internet ( VoIP ) provider for both home and business use. Ooma’s lack of standout features tailored to customer-facing calls and conversations means that it might not be the ideal phone solution for your complex business requirements. . Comparing the Costs of Ooma and the VoIP Alternatives. Analytics.

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Hodusoft

AUGUST 13, 2021

How important are auto dialers for call center software. For businesses to generate sales leads, the erstwhile favored channels of in-person meets or phone calls are now completely replaced by online lead generation techniques. As stated above, Auto Dialer software works by automating the outbound calling for a call center.

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JustCall

APRIL 9, 2021

Intrigued by the JustCall Click-to-Call For CRM Tools feature and want to know about how the desktop app increases business efficiency? Book a demo with our experts, now! With a VoIP phone system such as JustCall, you can get virtual phone numbers in over 70 countries. Most VoIP phone systems come with the autodialer.

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aircall

DECEMBER 7, 2022

RingCentral is a unified communication platform that uses VoIP to connect customer-facing team members with each other and their customers. When looking for the best RingCentral alternative and the most suitable VoIP provider for your small business, here are some must-have features any good provider should offer. .

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Hodusoft

JUNE 7, 2023

A Complete Guide to Session Initiation Protocol (SIP) Session Initiation Protocol (SIP) is one of the most commonly used protocols in Voice over Internet Protocol (VoIP) technology. This blog post discusses everything about SIP and everything related to it, including what is Session Initiation Protocol, VoIP, and more.

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JustCall

MARCH 23, 2021

You can also use mobile business phone numbers for your business calls. Using a VoIP phone system you can make and receive calls from your mobile phone. You can make or receive phone calls from any device with a virtual phone number, including VoIP desk phones, cell phones, etc. Mobile Business Phone Numbers.

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JustCall

AUGUST 9, 2022

A cloud phone system (or Cloud PBX) is an Internet-based VoIP ( Voice over Internet Protocol ) telephone system. It’s also referred to as a VoIP-based hosted PBX. Therefore, small and large businesses, call centers, and customer service departments can all benefit from it. Check out JustCall features here.

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Hodusoft

OCTOBER 26, 2023

For example, a business phone system using a VoIP-based PBX might connect to the wider telephony network through a SIP service provider. When providers receive the SIP packet, they will add some special information to the call’s details. It is like a special code for phone calls to make sure they’re from the right person.

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Hodusoft

MARCH 13, 2024

What English author John Philips said for technology tools in general could be said for contact center software in particular. If we go by several recent stats and data, contact center software powered by Voice over Internet Protocol ( VoIP ) can reduce communication costs by 50 to 90 percent.

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JustCall

JANUARY 18, 2021

It looked for business phone systems that offer compatibility with several types of VoIP technology, including integrated access, SIP trunks, hosted IP PBX, and managed IP PBX. JustCall is a cloud phone system for call centers, sales, and support teams. Get in touch with our experts for a demo call. About JustCall.

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JustCall

JANUARY 18, 2021

It looked for business phone systems that offer compatibility with several types of VoIP technology, including integrated access, SIP trunks, hosted IP PBX, and managed IP PBX. JustCall is a cloud phone system for call centers, sales, and support teams. Get in touch with our experts for a demo call. About JustCall.

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JustCall

APRIL 28, 2022

Voice analytics measures the emotional response of a customer during a phone call using sophisticated software that analyzes the tone of voice and pitch of the speaker. The new-age voice analytics software for call center can measure the emotional state of a customer at any given point during a phone call.

Analytics 52

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JustCall

APRIL 28, 2022

Voice analytics measures the emotional response of a customer during a phone call using sophisticated software that analyzes the tone of voice and pitch of the speaker. The new-age voice analytics software for call center can measure the emotional state of a customer at any given point during a phone call.

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JustCall

APRIL 12, 2023

Useful features Call Routing Call Recording Call Management Blended Call Center Call Logging, Virtual Call Center, Call Reporting , etc. JustCall is also an award-winning software, having recently won the ‘Most Popular Software, Winter 2022’ award in the Call Center Software category.

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Hodusoft

APRIL 23, 2019

It was a great leap forward when call centers migrated from PSTN to VoIP. The next big leap can be said to be video chat for call centers as a way to delivering a better user experience. If contact centers have not yet made the transition to incorporating video chat in their operations, it is time they did.

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aircall

JANUARY 24, 2017

They quickly opted for a VoIP solution they could install, setup, and scale in minutes. Sortlist’s agents can now screen, answer, transfer, redirect, and assign calls instantly from their work PCs. To learn more about how Aircall’s integration with Intercom works, watch the short demo below. Aircall proved to be the perfect fit.

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JustCall

APRIL 28, 2022

You can improve every aspect of your customer service efforts once you have actionable data from all the calls your teams take with your potential and existing customers. Aids Call Center Productivity. Conversation analytics software is a boon for your call center. Try JustCall IQ (Schedule Your Free Demo Today).

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JustCall

APRIL 28, 2022

You can improve every aspect of your customer service efforts once you have actionable data from all the calls your teams take with your potential and existing customers. Aids Call Center Productivity. Conversation analytics software is a boon for your call center. Try JustCall IQ (Schedule Your Free Demo Today).

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JustCall

MAY 3, 2022

You don’t want to invest in a VoIP solution that has a long learning curve and is too complicated to use. Ideally, you want VoIP software that enables higher productivity and efficiency, paving more growth opportunities for your business. Recommended Read: What is VoIP? An Ultimate Guide to VoIP Phone System (2022 Updated).

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aircall

AUGUST 18, 2017

Mention, a media monitoring software company , has been using Aircall’s VoIP phone system for more than three years. Mention’s phone operations are split into three functions: An outbound sales team t o discover new leads and set up product demos. Founded in 2012, Mention rapidly acquired over 650,000 customers.

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JustCall

APRIL 5, 2022

VoIP is much more than just about making and receiving voice calls. However, to enjoy VoIP benefits optimally, it’s essential to choose a good vendor that does offer all the important VoIP features. So, you ideally want to pick a vendor that provides advanced VoIP features. Smart call routing.

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JustCall

APRIL 5, 2022

The VoIP uses are wide and extensive, playing a game-changer in voice communications. The VoIP phone expands your business communication capabilities and ensures business continuity with internet-based calling. Feature-intensive VoIP is a befitting replacement for the plain old telephone system.

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JustCall

APRIL 5, 2022

What are some important VoIP benefits? While customers didn’t already like waiting on support calls and expected an excellent experience when interacting with brands, this has only become more substantial now. Business owners – big or small – now need a comprehensive unified communication strategy with VoIP at its backbone.

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Balto

NOVEMBER 29, 2022

The call center industry has evolved dramatically in recent years, particularly with pretty incredible advancements in call center technology. From utilizing cloud call centers to self-service channels and the rise of AI software, a contact center is no longer a remote office with a few business phone lines.

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Hodusoft

JUNE 28, 2023

Complete Guide on Busy Lamp Field: Functions, Benefits, and Configuration Tips Just imagine how frustrating it would be if you have a room full of customer service representatives in your call center but you have no idea how many of them are speaking with callers and how many of them are available. It’s known as Busy Lamp Field.

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Hodusoft

OCTOBER 4, 2023

Least cost routing The Least Cost Routing (LCR) feature of the Hosted VoIP IP PBX system can help reduce business communication costs by up to 75 percent. Secondly, consider leveraging Voice over Internet Protocol ( VoIP ) compression and codec technologies. One way to achieve this is by adopting a cloud-based or hosted VoIP solution.

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aircall

APRIL 22, 2022

However, a truly unified communications system today requires switching over to VoIP phone systems and cloud-based phone systems, which can offer a feature-rich and intuitive upgrade to older analog, PBX, or IP systems. . All remote call agents need is a working internet connection , and perhaps, a headset.

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JustCall

JANUARY 10, 2023

Consistent and crystal-clear business communication is key when it comes to running a contact center – of any size and industry. As a call center, you can only achieve that with a future-proof cloud-based business phone system packed with tons of advanced functionalities. 11 Best Business Phone Systems You Should Consider Using.

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aircall

MAY 1, 2022

When you use contact center as a service (CCaaS) software, you’re giving your call center representatives the tools and resources that will enhance your customers’ experience, making your sales reps’ jobs more rewarding and improving your bottom line. As we’ve seen, CCaaS holds many advantages over other call center setups.

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aircall

SEPTEMBER 12, 2022

Perfect for scaling teams, a cloud-based VoIP solution can help your team stay connected, increase productivity, and cut costs. . While there are certainly similarities between Aircall and other VoIP solutions on the market, we want to take a moment to highlight what makes Aircall stand out. . Call whispering. It’s easy to use.

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aircall

DECEMBER 23, 2022

When businesses search for the right VoIP provider, Dialpad is bound to land on the list of cloud-based phone solutions to consider. Dialpad offers two core VoIP products : Dialpad Talk and Dialpad Message. . Main Dialpad features include analytics, call recording, an auto attendant, voicemail transcription, and speech coaching.

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