CX Global Media
OCTOBER 10, 2018
There are people in the contact center industry that have more than persevered, they have thrived and positively impacted thousands of people along the way. Penny Reynolds, co-founder of The Call Center School, is one of those people in the contact center industry. The best practices for selecting frontline leaders.
Outsource Consultants
JANUARY 24, 2024
That’s why Outsource Consultants has put together a sneak peek into just some of the regional trends highlighted in our 2024 BPO Market Trends and Pricing eBook. Due to this reduced interest in domestic call centers, BPOs have had to cut their prices to attract customers and use idle agents.
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SharpenCX
MARCH 25, 2021
Ramping up quality management in your call center is crucial to keeping performance high and teams operating in sync, no matter where they’re working. That’s why I’m diving in on how to use speech analytics to improve coaching and engagement in your call center. . What can speech analytics do for my call center?
NobelBiz
FEBRUARY 6, 2024
SMS (Short Message Service ) has become a pivotal channel in the contact center industry. Ebook | Call Labeling and Blocking for Contact Centers Compliance and Regulation The regulations in the SMS world are ever-changing. This is why Depies emphasizes the necessity of partnering with experts to ensure compliance.
Beyond Philosophy
MAY 12, 2016
As Customer Experience consultants, we look closely at how our client’s customers feel when they enter an experience. One of the places this is most evident is in the call center. As part of this mirror, we crashed a car into a tree and then called in to make a claim. Have you ever crashed your car?
Revation Systems
JANUARY 12, 2018
Thus, leading the way for call centers to be considered so much more. Today the role of cloud and multi-channel features has changed the game entirely, and shifted what was merely used to aggregate inbound and outbound phone calls into a complex communications hub able to transform multiple industries such as healthcare and banking.
Beyond Philosophy
MARCH 28, 2016
Or the What could be having the call center available but the How is how quickly the phone is answered and their problem resolved. My eBook examines these concepts and shares real-world examples of these principles in action. And it shows what happens when these principles are ignored, too. We all make mistakes.
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