[Free eBook] Ultimate Guide to Empowering Superstar Call Center Agents
Convoso
JULY 5, 2017
Building a call center culture that breeds motivated and empowered agents is a lot easier said than done. With so much at stake in every customer interaction, call center managers tend to be too reliant on old redundant policies that simply breed frustrated customers or a lack of sales. Agents that are always empowered.
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