Outsource Consultants

MARCH 27, 2024

As Women’s History Month comes to a close, Outsource Consultants wants to celebrate the incredible women leading the call center industry. This diversity of thought strengthens decision-making and problem-solving within the call center. First, it signifies strong leadership.

Call Center 67

Call Center Government outsourcing call center workforce 67

Outsource Consultants

JANUARY 3, 2024

Predicting the future of the call center industry is no easy feat – it’s a complex and ever-evolving landscape. At Outsource Consultants, we’re committed to providing informed insights, leveraging our experience with over 500 global BPO partners across various industries.

Call Center 67

Call Center outsourcing Morale Interactive Voice Response 67

Outsource Consultants

FEBRUARY 28, 2023

SAINT LOUIS PARK, MN, February 28, 2023 – Outsource Consultants is excited to announce that we are a 2023 Inc. magazine today revealed that Outsource Consultants is ranked on its third annual Inc. Magazine’s Regionals Midwest list even more special,” says Outsource Consultants President Corey Kotlarz. Regionals Midwest honoree.

Consulting 128

Consulting Consulting outsourcing Call Center 128

Outsource Consultants

FEBRUARY 26, 2024

And there’s no shortage of experts at Outsource Consultants., Although we remain “Switzerland” throughout your search process, we are still here to help you ask the right questions along your call center search journey to protect you and your company.”

Call Center 67

Call Center outsourcing Customer Service Consulting 67

Outsource Consultants

JUNE 8, 2023

Saint Louis Park, MN, June 8, 2023 – Bob Guarnieri, a veteran of the call center and customer service industry, has joined Outsource Consultants as an Executive BPO Matchmaker. He has established himself as a trusted advisor within the call center industry and is looking forward to applying his experience to his new role. “I

Consulting 67

Consulting Consulting outsourcing Telecommunications 67

Callminer

APRIL 21, 2020

The role of a call center manager is complex and challenging. Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more.

Call Center 182

Call Center Management Scripts Coaching 182

TechSee

SEPTEMBER 29, 2020

Contact centers are always looking for ways to reduce costs. This is particularly true during periods of uncertainty and economic downturn, when call center cost savings contribute to business continuity. The Best Call Center Cost Reduction Strategies. Techniques to optimize staffing. Improve agent utilization.

Call Center 196

Call Center Self service Gamification Contact Center 196

Fonolo

SEPTEMBER 1, 2022

Company culture consultant Stan Slap puts it this way: “If you can’t sell it inside, you can’t sell it outside.”. Of course, call centers are notorious for high turnover rates. But if you’re a call center leader, it’s your job to combat that damaging trend. Why is Call Center Employee Retention Important?

Call Center 137

Call Center Abandon rate Average Handle Time Morale 137

Outsource Consultants

JULY 25, 2023

As artificial intelligence has become a driving force for change in various industries, the call center industry is no exception. With its ability to mimic human intelligence and process vast amounts of data, AI is transforming the way call centers operate.

Call Center 128

Call Center Interactive Voice Response Technology Chatbots 128

Callminer

SEPTEMBER 14, 2020

Business analysts play an integral role in any industry, but they’re especially vital in call center operations. They help call centers continuously optimize their processes and provide better experiences for both call center employees and the customers or clients they interact with. Allan Borch. velvetjobs.

Call Center 182

Call Center Analytics First call resolution Metrics 182

Global Response

OCTOBER 6, 2023

In fact, BPO consulting is a key way to add scalability to your business and grow your business quickly. At its core, BPO consultants will help audit your processes and existing systems in order to improve efficiency, productivity and operations. How exactly can BPO consultants drive business growth for your company?

Consulting 62

Consulting Consulting Business Process Outsourcing outsourcing 62

Global Response

FEBRUARY 26, 2024

That’s why medical call centers are such powerful resources. Of course, many of the calls and questions they handle are routine patient support. Yet many medical call centers have trained nurses on staff to assist in emergencies 24 hours a day. It’s the kind of care we all hope to have access to.

Best practices 62

Best practices Call Center Healthcare Education 62

Outsource Consultants

MARCH 15, 2022

Saint Louis Park, MN, March 15, 2022 – Outsource Consultants is excited to announce that we are a 2022 Inc. magazine today revealed that Outsource Consultants is No. About Outsource Consultants. We simplify the outsource call center search process for our clients, and we’ll do it at NO COST! More about Inc.

Consulting 128

Consulting Consulting outsourcing Call Center 128

Outsource Consultants

NOVEMBER 29, 2021

Are remote call center agents a part of your future plans? In a short time, businesses that rely on call center agents found their teams dispersed across remote home offices. Call Center Trends for Remote Work in 2022. Agents Are Calling Their Shot. The Rise of Hub & Spoke in Call Centers.

Call Center 128

Call Center At home agents Brand ambassadors outsourcing 128

Outsource Consultants

OCTOBER 23, 2020

?Saint Louis Park, MN, October 23, 2020 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Paul Business Journal has named Outsource Consultants, a leader in outsource call center selection, to its 2020 Fast 50 list. Outsource Consultants is number 12 on the list. The Minneapolis/St.

Consulting 128

Consulting Consulting outsourcing Call Center 128

Taylor Reach Group

MARCH 8, 2021

The decision to engage a contact center consultant is not made lightly. We’ve found four main reasons for long-term lack of success after a consulting engagement: Lack of Knowledge. One reason a contact center organization calls us for help is that they simply don’t know what to do next. By Peg Ayers.

Consulting 100

Consulting Consulting Contact Center Chief Customer Officer 100

Callminer

JULY 22, 2020

For call centers, there are various ways that termination letters can be created to align with legal best practices and company needs. The two main types of termination letters call centers tend to handle are the following: Employee Termination Letters.

Call Center 182

Call Center Customer Service Best practices Coaching 182

NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

Outsource Consultants

OCTOBER 29, 2021

Saint Louis Park, MN, October 29, 2021 – Outsource Consultants is excited to announce that we are a Minneapolis/St. Outsource Consultants, a BPO advisory firm, has been named to the Minneapolis/St. This year, Outsource Consultants came in at number 14 after remarkable growth of 123%. About Outsource Consultants.

Consulting 126

Consulting Consulting outsourcing Call Center 126

Outsource Consultants

AUGUST 31, 2023

Saint Louis Park, MN, August 31, 2023 – For the fourth year in a row, Outsource Consultants is proud to announce that we are a Minneapolis/St. Outsource Consultants, a BPO advisory firm, has been named to the Minneapolis/St. We simplify the outsource call center search process for our clients, and we’ll do it at NO COST!

outsourcing 67

outsourcing Consulting Consulting Call Center 67

Blueship Call Center

SEPTEMBER 26, 2023

The call center sector has seen a significant transition in the commercial world. Call centers began as internal divisions devoted to sales and customer service. The use of call center outsourcing techniques increased corporate productivity in the latter half of the 20th century.

outsourcing 70

outsourcing Call Center Calibration Contact Center 70

Outsource Consultants

JANUARY 26, 2022

Saint Louis Park, MN, January 26, 2022 – Outsourcing industry veteran Merlin Gackle has joined the Outsource Consultants team as a Global BPO Matchmaker. Mr. Gackle has spent the last 29 years working in the BPO industry, distinguishing himself as an expert in CX improvement and call center partner identification.

outsourcing 67

outsourcing Consulting Consulting Healthcare 67

Outsource Consultants

AUGUST 21, 2023

Outsource Consultants delves into the key changes seen in Mexico over the last three years, helping you prepare for your perfect Mexican call center partner. This economic disparity gives Mexico a unique advantage to leverage its growth and negotiate better rates for its call center services.

Call Center 67

Call Center outsourcing Government Education 67

Blueship Call Center

DECEMBER 12, 2023

A professional call center outsourcing vendor primarily responsible for helping businesses achieve increased productivity, cost savings, and operational simplification. So where do you begin your search for a call center outsourcing vendor? What are your order processing call center goals and performance expectations?

outsourcing 73

outsourcing Call Center Business Process Outsourcing Contact Center 73

Outsource Consultants

APRIL 14, 2022

Saint Louis Park, MN, April 14, 2022 – Outsource Consultants is excited to announce that we are a FT.com The Americas’ Fastest Growing Companies honoree. About Outsource Consultants. Our mission is to provide companies a call center industry insider’s expertise without requiring them to exhaust their own time and resources.

Consulting 67

Consulting Consulting outsourcing Call Center 67

Vcaretec

JULY 18, 2023

It's a wise move to decide to call center outsourcing solutions so you can maintain your attention on what matters most—running your business! The call center outsourcing best practices that result in the most successful contact center projects will be shared in this article. Plan rather than panic.

outsourcing 98

outsourcing Call Center Contact Center Best practices 98

TeleDirect

DECEMBER 14, 2023

If you have been considering investing in a dedicated call center , the question of its ROI has undoubtedly been raised. To answer this requires, in part, knowing the services your dedicated call center provides. Forrester Consulting found that companies focused on the customer experience grow revenue 1.7

Call Center 62

Call Center Customer retention Technical Support Sales 62

Outsource Consultants

SEPTEMBER 6, 2023

As more Generation Z employees join the workforce, call centers and their clients are noticing a shift in worker attitudes. Young call center agents are a valuable asset to any company. As a matter of fact, Gen Z call center agents prioritize flexibility while evaluating job options.

Call Center 67

Call Center Contact Center Technology Consulting 67

DMG Consulting

NOVEMBER 7, 2023

Sales and technology partnerships have been key to the CCaaS market’s success, greatly expanding the domestic and international reach of CCaaS vendors,” said Donna Fluss, President of DMG Consulting. Call Center Studio, an emerging vendor and new participant, is covered at a higher level.

Consulting 59

Consulting Consulting Contact Center Marketing 59

Fonolo

AUGUST 25, 2022

Every contact center manager works hard to ensure agents provide excellent service, and yet, this will be your reality if you don’t create an accessible contact center. In some ways, it may have been easier to deliver accessible customer service in person, in the days before customer service agents assisted clients from a call center.

Call Center 87

Call Center Interactive Voice Response Contact Center Wait times 87

Global Response

JANUARY 31, 2024

Today, we will explore how call centers in the USA have an advantage when adhering to regulatory compliance. We’ll look at several key regulations that affect call center compliance. The Do Not Call (DNC) list : Individuals can register their information on the DNC list to stop receiving telemarketing calls.

Call Center 62

Call Center Telemarketing Government Healthcare 62

Outsource Consultants

MARCH 14, 2018

In a recent article , Daniela gives the following tips for call centers to improve themselves and avoid complacency: Game plan changes based on self-assessment and the state of the company. Tap into the knowledge and experience of the call center agents for some unexpected results. We can help!

Consulting 52

Consulting Consulting Call Center Calibration 52

Contact Center Pipeline

JANUARY 3, 2018

In the middle of a meeting with the WFM analysts, I asked how their relationship was with the frontline leaders and reps on the call center floor. A number of years ago, I was performing a WFM assessment for a company in Arizona. Thinking I had not expressed myself clearly enough, I reworded my […].

Consulting 133

Consulting Consulting Call Center Contact Center 133

TeleDirect

DECEMBER 14, 2023

For this reason, some businesses shy away from the support call centers provide, thinking they couldn’t offer that level of engagement — and they would be wrong. At TeleDirect, we use call center technology to create a seamless experience that your customers remember. Through advanced call center technology.

Call Center 62

Call Center Technology Interactive Voice Response Scripts 62

Outsource Consultants

FEBRUARY 24, 2021

Mike Hallowell, Executive Vice President of Sales with Outsource Consultants. Saint Louis Park, MN, February 17, 2021 – Mike Hallowell, a veteran of the call center and customer service industry, has joined Outsource Consultants as Executive Vice President of Sales. About Outsource Consultants.

Consulting 67

Consulting Consulting outsourcing Healthcare 67

Quality Contact Solutions

DECEMBER 31, 1969

One client has even hired us to conduct a monthly assessment with each of their outbound call center vendors as well as their internal call center operation. Using a third-party telemarketing compliance consultant can provide the needed expertise on demand. Outbound Call Center and Telemarketing TCPA Case Update.

Telemarketing 63

Telemarketing Consulting Consulting Abandon rate 63