Outsource Consultants

SEPTEMBER 5, 2018

one very good idea is for your company to partner with a business process outsourcing contact center. These outsourcing companies can serve as a complement to your in-house customer care and back-office administration departments, or they can handle all of it. We can help!

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Quality Contact Solutions

SEPTEMBER 29, 2021

Reduce Labor Costs with a BPO One of the best and most flexible ways to reduce your labor costs that many businesses have utilized is utilizing a company specializing in Business Process Outsourcing (BPO), as Quality Contact Solutions provides. What is a BPO?

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Real Blue Sky

MARCH 6, 2023

And the potential to improve profitability through customer retention and direct revenue growth makes outsourcing an intriguing option, even for smaller to mid-market brands. Access to Expertise Outsourcing your contact center to a reputable provider gives you access to expertise that might otherwise be unavailable to you.

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Global Response

FEBRUARY 13, 2022

In this article, we’ll break down exactly what a BPO call center does, some of the pros and cons of BPO call centers, the difference between BPO and KPO, and, finally, how to choose the right BPO call center for your business. So, what is a BPO call center? Keep in mind, though, that a BPO call center can handle more than simply calls.

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Global Response

JANUARY 31, 2024

That’s precisely why so many companies are outsourcing tech support. Let’s look into the benefits and challenges of outsourcing remote work tech support to understand it better. But it’s easy to scale outsourced technical support services.

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Anexa BPO

SEPTEMBER 5, 2021

Between lock-downs and shut-downs, most industries experienced a disruption in the ways they do business. Even companies that were deemed “essential services” had to navigate the newly implemented processes that were necessary to safely keep their doors open. Some interesting – and concerning – facts have emerged.

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Global Response

DECEMBER 21, 2023

Benefits of Help Desk Outsourcing Help Desk outsourcing helps more than just your customers. The benefits of outsourcing customer service are well-documented, but what about your technical support? Isn’t it better to keep technical support in-house with team members who know your product?

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Real Blue Sky

MARCH 6, 2023

And the potential to improve profitability through customer retention and direct revenue growth makes outsourcing an intriguing option, even for smaller to mid-market brands. Access to Expertise Outsourcing your contact center to a reputable provider gives you access to expertise that might otherwise be unavailable to you.

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Real Blue Sky

MARCH 6, 2023

And the potential to improve profitability through customer retention and direct revenue growth makes outsourcing an intriguing option, even for smaller to mid-market brands. Access to Expertise Outsourcing your contact center to a reputable provider gives you access to expertise that might otherwise be unavailable to you.

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Outsource Consultants

APRIL 29, 2019

Bogota is the heart of Colombia’s call center industry. Selecting a call center partner is a time-consuming effort where real business consequences are at stake. Businesses must consider best-fit call center options to tackle high costs, employee attrition and poor customer service that can plague traditional contact operations.

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TeleDirect

AUGUST 23, 2019

With lead response management services for a variety of industries, 24/7 contact center operation is simply easier – and more sales-friendly – with TeleDirect. After-hours scheduling can be a challenge for both businesses and non-profits. Providing technical support. Grow your business by being “always on.”.

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Outsource Consultants

SEPTEMBER 12, 2018

We have seen a demand for nearshore contact center outsourcing locations. We recommend solutions that leverage middle-market BPO companies that continuously outperform the big BPOs since they are more nimble, flexible, and quality-centric and provide lower attrition. Order processing. Technical support and helpdesk.

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Global Response

JANUARY 9, 2023

In this article, we’ll explain some of the benefits and potential downsides of outsourcing your customer service, how to know whether you should pursue or avoid outsourcing, and how to ensure you find a great partner. What Is Customer Service Outsourcing? Location How much proximity do you need to your outsourcing partner?

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Global Response

DECEMBER 21, 2023

Customer service outsourcing is a huge industry, resulting in approximately $525 billion dollars of spend every year, in fact. But if you’re not outsourcing your customer service yet, it may seem like a big project that’s not necessarily worth the investment. What is Customer Service Outsourcing? from 2023 to 2030.

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Global Response

APRIL 27, 2023

Nearshoring provides access to a high-quality labor market that’s not subject to the ebbs and flows of the US labor market, allowing you to hire quickly and scale up and down as needed. Risks of Nearshore Outsourcing Of course, no outsourcing solution is without its unique risks and drawbacks. Ready to perfect your CX?

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OctopusTech

SEPTEMBER 13, 2023

You can either choose to outsource some particular tasks or entire call center operations from the external company. It enables companies to focus on their goods and services, sales, marketing, and other important areas.

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CSM Magazine

DECEMBER 15, 2015

CGS, a global provider of business applications, enterprise learning and outsourcing services, has announced the acquisition of Mas Cerca Contact Center, the Chile-based business process outsourcing (BPO) provider. CGS’s innovative, scalable and flexible outsourcing solutions include.

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OctopusTech

SEPTEMBER 9, 2023

Call center outsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a Business Process Outsourcer (BPO) rather than hiring an in-house team of employees.

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Select VoiceCom Blog

NOVEMBER 20, 2022

The most common IT management solutions are help desks, service desks, and technical support systems. On the other hand, technical support is geared toward solving more complicated technical concerns, such as product or service installation and troubleshooting, which are beyond the coverage of the help and service desks.

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Call Experts

MAY 20, 2022

They can be integrated with team collaboration software and marketing automation platforms. For example, if you invest in business process outsourcing , you can expect higher efficiency, reduced operational expenses, and a higher profit margin. They can also provide technical support to companies and organizations.

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Sykes

MARCH 18, 2019

Sykes Enterprises, Incorporated, Chief Executive Officer Chuck Sykes is pleased to announce the appointment of Ian Barkin — co-founder of global intelligent automation (IA) and robotic process automation (RPA) leader Symphony Ventures, Inc. — as chief strategy and marketing officer. About Sykes Enterprises, Incorporated.

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TechSee

JUNE 9, 2022

TechSee, which enables remote support without dispatching technicians or other human resources, is already used by five of the top ten European and North American telecommunications carriers. Contact center start-up, design, construction, and operation of existing contact centers based on our extensive experience in technical support.

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Global Response

JANUARY 9, 2023

While B2B sales are commonly talked about, B2B customer service is often overlooked, even though customer service is just as essential for B2B sales as B2C (Business-to-Consumer) sales. B2B sales and customer service are common in all kinds of industries, from healthcare to marketing, technology to finance and more.

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Select VoiceCom Blog

SEPTEMBER 29, 2022

In the same sense, this is also why outsourcing tech support is a common practice regardless of industry. Want to learn more about tech support outsourcing and why you should get into it? What is Outsourced Technical Support? Read on and let this infographic be your guide!

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