Global Response

JANUARY 31, 2024

That’s precisely why so many companies are outsourcing tech support. Let’s look into the benefits and challenges of outsourcing remote work tech support to understand it better. But it’s easy to scale outsourced technical support services.

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outsourcing Technical Support Best practices Education 62

Global Response

DECEMBER 21, 2023

An outsourced help desk allows you to provide always-on, effective support to your customers, while freeing up time for your in-house team to focus on your bigger strategies and goals. In this article, we’ll break down what you need to know about help desk outsourcing and how to make it work for you.

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outsourcing Abandon rate Technical Support First call resolution 62

Global Response

FEBRUARY 13, 2022

In this article, we’ll break down exactly what a BPO call center does, some of the pros and cons of BPO call centers, the difference between BPO and KPO, and, finally, how to choose the right BPO call center for your business. How could one solution work for so many different companies? So, what is a BPO call center?

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Call Center outsourcing Business Process Outsourcing Telemarketing 62

Call Center Pros

NOVEMBER 5, 2018

It is no secret to anyone that this is the busiest season of the year for most businesses. We just left Halloween behind and Thanksgiving and the Christmas holidays are just around the corner. Parties, presents, dinners with friends and family, Black Friday, Cyber Monday… In short, everybody is spending money hands-full.

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Sales Scripts Education Business Process Outsourcing 68

Global Response

JANUARY 9, 2023

In this article, we’ll explain some of the benefits and potential downsides of outsourcing your customer service, how to know whether you should pursue or avoid outsourcing, and how to ensure you find a great partner. What Is Customer Service Outsourcing? How is the communication process?

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outsourcing Customer Service Business Process Outsourcing Contact Center 62

TeleDirect

AUGUST 23, 2019

With TeleDirect’s built-in call center tools and reservation services , our live agent support and robust infrastructure gives your 24/7 call center added functionality when you need it most – so you can focus in on more critical needs. Providing technical support. They also expect to receive help when they need it.

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Call Center Technical Support outsourcing Contact Center 83

Call Center Pros

DECEMBER 17, 2018

Because we understand the importance of maintaining high standards of quality in our customer service during this beautiful and complicated season, we offer you a guide on how to properly handle your customer support service during the holiday season in a very efficient and effective way.

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Schedule adherence call center software Call Center Sales 40

OctopusTech

SEPTEMBER 13, 2023

Representatives of call center outsourcing companies use phone calls, live chat, social media channels, and email to communicate with the customers. If you want to improve the quality of your service at lower costs, then outsourcing from a call center company is the right option for you.

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Global Response

DECEMBER 21, 2023

To make it easier to get started, we’ve put together this in-depth guide to the world of customer service outsourcing. Learn what to expect, what the benefits and challenges are, how to find the right partner and mitigate risk, and how to set up a successful outsourcing partnership that serves both your business and your customers.

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outsourcing Customer Service Metrics Best practices 62

Global Response

APRIL 27, 2023

Whether you need after-hours (or 24/7) support, specialized skills such as multilingual support , advanced omnichannel or technical support , nearshoring can be a supplement to overworked internal staff. You’re looking for more affordable solutions that offer efficient results.

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outsourcing Service level Call Center Technical Support 62

Call Experts

MAY 20, 2022

For example, if you invest in business process outsourcing , you can expect higher efficiency, reduced operational expenses, and a higher profit margin. How do Contact Centers Maximize Profits After Hours? Agents can also capture payment information, process orders, and cross-selling and upselling.

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Call Center Pros

NOVEMBER 19, 2018

Not knowing how to deal with angry customers can culminate into giant losses for the companies involved. A good service agent knows how to feel and understand the pain of others and want to reduce that suffering. If you’re not sure how to fix the situation, then ask your customers what will make them happy.

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OctopusTech

SEPTEMBER 9, 2023

Call center outsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a Business Process Outsourcer (BPO) rather than hiring an in-house team of employees.

Best practices 62

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Call Center Pros

DECEMBER 3, 2018

You just must be aware of what they are and how to use them in your company’s favor. You just must be aware of what they are and how to use them in your company’s favor. Put yourself in your client’s shoes to determine the best way to treat them and make them feel happy. This list is just the tip of the iceberg.

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Sales Customer Service Business Process Outsourcing Technical Support 40

Call Center Pros

NOVEMBER 12, 2018

They know what they want, when they want it and how they want it. One size rarely fits all. It seems obvious, right?

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Customer Experience Scripts Morale Personalization 69

Call Center Pros

NOVEMBER 26, 2018

People should never have to work hard to figure out where to buy your products or services, how much they cost, or how to use them. If they know your products will work reliably or your service will exceed their expectations, they may even be willing to pay more to do business with you compared with competitors.

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Advertising Best practices Feedback Customer retention 40