Global Response

FEBRUARY 13, 2022

In this article, we’ll break down exactly what a BPO call center does, some of the pros and cons of BPO call centers, the difference between BPO and KPO, and, finally, how to choose the right BPO call center for your business. How could one solution work for so many different companies? So, what is a BPO call center?

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

TeleDirect

AUGUST 23, 2019

Hidden sales opportunities. With lead response management services for a variety of industries, 24/7 contact center operation is simply easier – and more sales-friendly – with TeleDirect. Increased sales results. The “instant gratification” mentality of today’s consumers applies to sales as well as customer service.

Call Center 83

Call Center Technical Support outsourcing Contact Center 83

OctopusTech

SEPTEMBER 13, 2023

You can either choose to outsource some particular tasks or entire call center operations from the external company. It enables companies to focus on their goods and services, sales, marketing, and other important areas. With this, businesses do not need to purchase technologies and software for their in-house team members.

outsourcing 62

outsourcing Call Center Finance Contact Center 62

Global Response

JANUARY 9, 2023

In this article, we’ll explain some of the benefits and potential downsides of outsourcing your customer service, how to know whether you should pursue or avoid outsourcing, and how to ensure you find a great partner. What Is Customer Service Outsourcing? You need more from customer support than just support.

outsourcing 62

outsourcing Customer Service Business Process Outsourcing Contact Center 62

Call Center Pros

DECEMBER 17, 2018

The time of Christmas or the Holiday Season is significant for every business on earth, as the period sees significant growth in sales for all markets and sectors. Accordingly, this season for any support professional is one of the most stressful times of the year.

Schedule adherence 40

Schedule adherence call center software Call Center Sales 40

Global Response

APRIL 27, 2023

Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time. LET’S CONNECT When Does Nearshore Outsourcing Make Sense? Real-Life Examples of Nearshore Outsourcing Curious what nearshore outsourcing looks like in the real world?

outsourcing 62

outsourcing Service level Call Center Technical Support 62

Call Experts

MAY 20, 2022

However, if you’re an SMB, you may prefer to focus on answering calls during your business hours. The opportunity cost of a missed lead can be a significant factor in your sales process. How do Contact Centers Maximize Profits After Hours? They can also provide technical support to companies and organizations.

Contact Center 98

Contact Center Answering services Call Center outsourcing 98

Global Response

DECEMBER 21, 2023

To make it easier to get started, we’ve put together this in-depth guide to the world of customer service outsourcing. Learn what to expect, what the benefits and challenges are, how to find the right partner and mitigate risk, and how to set up a successful outsourcing partnership that serves both your business and your customers.

outsourcing 62

outsourcing Customer Service Metrics Best practices 62

OctopusTech

SEPTEMBER 9, 2023

Call center outsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a Business Process Outsourcer (BPO) rather than hiring an in-house team of employees.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Call Center Pros

NOVEMBER 19, 2018

Not knowing how to deal with angry customers can culminate into giant losses for the companies involved. A good service agent knows how to feel and understand the pain of others and want to reduce that suffering. If you’re not sure how to fix the situation, then ask your customers what will make them happy.

Business Process Outsourcing 73

Business Process Outsourcing Accountability Customer Service Personalization 73

Call Center Pros

DECEMBER 3, 2018

As a customer service provider, it is your duty to show that you care for them even after you have made the sale. Showing that you care, even after you make the sale is significant here. You just must be aware of what they are and how to use them in your company’s favor. This list is just the tip of the iceberg.

Sales 40

Sales Customer Service Business Process Outsourcing Technical Support 40

Global Response

JANUARY 9, 2023

Not only does this make the sales and purchase process difficult, but it makes customer service more complicated—and more essential. So how can you create a winning B2B customer service strategy? B2B—or Business-to-Business—customer service refers to selling and customer service that happens between two businesses.

B2B 62

B2B B2C Customer Service Self service 62

Call Center Pros

NOVEMBER 12, 2018

They know what they want, when they want it and how they want it. One size rarely fits all. It seems obvious, right?

Customer Experience 69

Customer Experience Scripts Morale Personalization 69

Call Center Pros

NOVEMBER 26, 2018

People should never have to work hard to figure out where to buy your products or services, how much they cost, or how to use them. If they know your products will work reliably or your service will exceed their expectations, they may even be willing to pay more to do business with you compared with competitors.

Advertising 40

Advertising Best practices Feedback Customer retention 40

TechSee

JUNE 9, 2022

The “Video Support Service” provided by Terilogy and KDDI Evolva has already been introduced to technical support centers (call centers) of Japanese companies, and has a proven track record in operation design and management. KDDI Evolva is developing a BPO business centered on contact centers.

Telecommunications 109

Telecommunications Construction Contact Center Technical Support 109