TechSee

JUNE 9, 2022

TechSee, which enables remote support without dispatching technicians or other human resources, is already used by five of the top ten European and North American telecommunications carriers. Contact center start-up, design, construction, and operation of existing contact centers based on our extensive experience in technical support.

Telecommunications 109

Telecommunications Construction Contact Center Technical Support 109

Quality Contact Solutions

SEPTEMBER 29, 2021

Reduce Labor Costs with a BPO One of the best and most flexible ways to reduce your labor costs that many businesses have utilized is utilizing a company specializing in Business Process Outsourcing (BPO), as Quality Contact Solutions provides. What is a BPO? Quality Contact Solutions can help. . Learn More.

Business Process Outsourcing 98

Business Process Outsourcing outsourcing Call Center Technical Support 98

Global Response

JANUARY 9, 2023

In many cases, though, the types of service or support needed are similar: asking questions about a specific product, needing technical support, providing payment or billing support, or giving general information. The post How To Create a Winning B2B Customer Service Strategy appeared first on Global Response.

B2B 62

B2B B2C Customer Service Self service 62

Global Response

DECEMBER 21, 2023

An outsourced help desk allows you to provide always-on, effective support to your customers, while freeing up time for your in-house team to focus on your bigger strategies and goals. In this article, we’ll break down what you need to know about help desk outsourcing and how to make it work for you. Cost-effectiveness.

outsourcing 62

outsourcing Abandon rate Technical Support First call resolution 62

Call Experts

MAY 20, 2022

Contact centers can also provide after hours support for all non-urgent phone calls so that you don’t miss out on opportunities even when you’re not at work. What is a Contact Center? A contact center handles voice calls for companies. How do Contact Centers Maximize Profits After Hours?

Contact Center 98

Contact Center Answering services Call Center outsourcing 98

Global Response

JANUARY 9, 2023

In this article, we’ll explain some of the benefits and potential downsides of outsourcing your customer service, how to know whether you should pursue or avoid outsourcing, and how to ensure you find a great partner. What Is Customer Service Outsourcing? How is the communication process?

outsourcing 62

outsourcing Customer Service Business Process Outsourcing Contact Center 62

Global Response

APRIL 27, 2023

You’re outsourcing already to an onshore partner but need to scale faster (or more affordably). Your call center needs are very seasonal, but you need to maintain quality even as you scale up and down throughout the year. You need specialized help and your in-house team can’t meet all of your needs.

outsourcing 62

outsourcing Service level Call Center Technical Support 62

Call Center Pros

NOVEMBER 5, 2018

It is no secret to anyone that this is the busiest season of the year for most businesses. We just left Halloween behind and Thanksgiving and the Christmas holidays are just around the corner. Parties, presents, dinners with friends and family, Black Friday, Cyber Monday… In short, everybody is spending money hands-full.

Sales 68

Sales Scripts Education Business Process Outsourcing 68

Call Center Pros

DECEMBER 17, 2018

Because we understand the importance of maintaining high standards of quality in our customer service during this beautiful and complicated season, we offer you a guide on how to properly handle your customer support service during the holiday season in a very efficient and effective way. During the holidays, time is of the essence.

Schedule adherence 40

Schedule adherence call center software Call Center Sales 40

Global Response

DECEMBER 21, 2023

To make it easier to get started, we’ve put together this in-depth guide to the world of customer service outsourcing. Learn what to expect, what the benefits and challenges are, how to find the right partner and mitigate risk, and how to set up a successful outsourcing partnership that serves both your business and your customers.

outsourcing 62

outsourcing Customer Service Metrics Best practices 62

Call Center Pros

NOVEMBER 12, 2018

Or they could be part of a savings strategy anticipating the needs and desires of the customer, thus reducing the costs of the call center. For example, individualized experiences could be part of a broader strategy to retain high-value customers.

Customer Experience 69

Customer Experience Scripts Morale Personalization 69

Call Center Pros

NOVEMBER 19, 2018

Not knowing how to deal with angry customers can culminate into giant losses for the companies involved. A good service agent knows how to feel and understand the pain of others and want to reduce that suffering. If you’re not sure how to fix the situation, then ask your customers what will make them happy.

Business Process Outsourcing 73

Business Process Outsourcing Accountability Customer Service Personalization 73

Call Center Pros

DECEMBER 3, 2018

You just must be aware of what they are and how to use them in your company’s favor. You just must be aware of what they are and how to use them in your company’s favor. Put yourself in your client’s shoes to determine the best way to treat them and make them feel happy. This list is just the tip of the iceberg.

Sales 40

Sales Customer Service Business Process Outsourcing Technical Support 40

Call Center Pros

NOVEMBER 26, 2018

People should never have to work hard to figure out where to buy your products or services, how much they cost, or how to use them. If they know your products will work reliably or your service will exceed their expectations, they may even be willing to pay more to do business with you compared with competitors.

Advertising 40

Advertising Best practices Feedback Customer retention 40