The 6 Top Qualities of a Successful Sales Representative

Call Center Pros

One way to identify the areas where you might be able to gain the initiative is to make a list of all the things surrounding your business where your industry would say: “We don’t do that.”. Selling is a tough business. Call Center Pros can help you to improve your business sales.

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On-demand Economy Drives Customer Service as a Service – From Home…

TechSee

The Harvard Business Review reports that the on-demand economy is attracting more than 22.4 On-demand customer service is emerging as a viable solution to compete in this fast-paced market. Work at home (WAH), also known as remote work or telework, is a talent-sourcing model for contact centers, where agents work from their homes rather than from brick-and-mortar call centers.

How Hiring a Call Center Supports Your Business Goals in 2019

TeleDirect

Did you meet all of your business goals in 2018? Yearly fiscal targets rarely go as planned, but there are a few things you can do for 2019 to meet and exceed your business goals. How can a professional outsourced call center do all this and more?

Call Center Customer Expectations: Delivering Value and Results

TeleDirect

What are your expectations with your own call center? Your customer contact center requires next-gen technology, reliable infrastructure, professionally trained agents, and the flexibility to adapt with – and stay ahead of – an ever-evolving business environment.

5 Reasons Why You Should Hire a Call Center for Your Business Slideshow

TeleDirect

Your business is all about…well, your business! And most of the time, this doesn’t include call center expertise. But where can you turn to, in the face of ever-increasing customer communication requirements in a fluid business environment? [link].

Service Spotlight Series: Why Hiring TeleDirect’s Call Center Should Be the Next Move for Your Retail Store

TeleDirect

From the decline of brick-and-mortar establishments to skyrocketing online sales ( more than half of Americans prefer to shop online ), retail is tougher than ever for small, medium, and large businesses – especially if you lack a two-way communication strategy with your clients. Your retail center could try and manage this outsized effort alone, but who has the time – or the money – to dedicate so many resources to just one part of your business? The solution?

Looking for the Best Call Center? Read this First!

TeleDirect

It’s everything to your business, your brand, and your reputation. Without an effective call center strategy, you’re missing out on a golden opportunity to satisfy client demands – and excel with innovative, on-point contact services. If you can’t find a solution, your competitors surely will. For other organizations, such as emergency responders, call center activity isn’t tied to profit as much as it is to professional, dependable service.

Best Call Center Service for Businesses

TeleDirect

TeleDirect’s commitment to business process outsourcing (BPO) excellence spans a wide range of industries and business sectors, from financial firms to healthcare companies. We realize the ups and downs of business cycles. Business Solutions

The Two-Way Street of Customer Communication: Key Distinctions Between Inbound and Outbound Solutions

TeleDirect

Inbound call center solutions. Outbound contact center assistance. At the end of the day, which one is more important for your business or enterprise? Which one should your business concentrate on? It depends on a multitude of factors: Business or service type. Every enterprise has its own unique call center demands. Marketing agencies typically concentrate on outbound calls due to marketing opportunities. Business Solutions

Key Considerations When Choosing an Outsourced Call Center

TeleDirect

Here’s the thing about call centers – you can’t live with them, and you can’t live without them. Call centers demand attention to detail, constant customer communication, and ever-evolving tools, resources, and applications. Call it the call center conundrum.