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Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value

Hodusoft

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support.

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AI to Replace Call Center Agents? Think Again!

TeleDirect

While it certainly has its place in contact center platforms, artificial intelligence (AI) still has a few downsides. AI to replace call center agents and traditional call center platforms ? TeleDirect , the leader in business process outsourcing (BPO), realizes the benefits of AI.

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Real Stories Told by Agents at Ansafone Contact Centers! Get the Behind the Scenes of What It Takes to Help Life-Threatening Calls!

Ansafone

Listen: Transcript: [00:00:00] We’d would like to take this opportunity to welcome you to the Ansafone Contact Center’s podcast. We offer state of the art communications … Real Stories Told by Agents at Ansafone Contact Centers! Get the Behind the Scenes of What It Takes to Help Life-Threatening Calls!

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Outbound Calling on Holidays: See How TeleDirect Can Help Today!

TeleDirect

The holidays are here – is your contact center ready for this most wonderful time of the year? During the holidays, call centers are faced with a unique set of challenges, not the least of which is increased call activity. TeleDirect: Your Seasonal Account Call Center Solution – for Any Season!

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Get Your Call Center Staffing Plan on Track Today!

TeleDirect

Avoid Staffing Shortages | Improve Your Contact Center Staffing Strategy | Contact TeleDirect Today! Does your customer contact center staffing plan need improvement? Does your company even have a call center staffing strategy? Need Help With Call Center Staffing ?

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Everything’s On Script: The Advantages of Custom Phone Scripts

TeleDirect

Could your contact platform use a communication protocol that’s more in line with your products, services, and overall brand message? Custom call scripts can help. And the opportunity to speak with a live agent is the most important factor for most people that call into a customer contact center.

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CECP Certification Earned by QCS Staff

Quality Contact Solutions

About Quality Contact Solutions. Quality Contact Solutions provides outsourced B2B and B2C Telemarketing and Call Center Solutions. About the Customer Engagement Compliance Professional (CECP) Program.